Customer Service R O
Resume:
English
Spanish
J o s e Q u i n t e r o
As a self-employed entrepreneur since 2016, I’ve successfully owned and operated multiple businesses, including restaurants and an insurance agency. With extensive experience in hiring, training, and leading teams, I excel in territory planning, marketing, strategic planning, and financial management. I’ve overseen daily operations, driving growth and delivering excellent customer service. I’m now looking for new opportunities to leverage my skills and contribute to business success.
*******@******.***
Turlock, CA
P R O F I L E
S K I L L S
Bilingual
Sales Strategy Development
B2B Sales
Coaching and Mentorship
Public Speaking/Presenting
Lead Generation and Prospecting
Customer Relationship Management
Closing Techniques
Upselling and Cross-selling
CRM Software Proficiency
A W A R D S
Outstanding Sales Achievement
Top 100 Auto Sales Agent Award
Operational Excellence Award
Top Producer Award
Million-Dollar Sales Milestone
Sales Leadership Award
Insurance Agent Owner
State Farm 01/15 - Current
As a State Farm agency owner, I’ve hired, trained, and licensed employees to meet sales goals while maintaining a strong book of business. I hold weekly meetings to ensure team alignment, provide coaching, and drive performance. Additionally, I focus on servicing existing clients and building lasting relationships to ensure continued success. I learned to differentiate between marketing and branding, using marketing to drive immediate leads and sales, while focusing on branding for long-term recognition. I tracked ROI and conversion ratios from internet leads, events, and referrals to optimize strategies and maximize profitability. I developed effective strategies for generating high-quality leads and converting them into clients, enhancing the overall sales process. Additionally, I actively engaged in the local community through events and partnerships, building strong relationships that contributed to client retention and referrals. Quick Serve Restaurant Owner
Firehouse Subs 05-2021 – 1-2025
As the owner of two Firehouse Subs locations, I built one from the ground up, handling everything from securing permits and working with brokers for tenant improvement funds to overseeing the entire buildout process. I managed the hiring and training of roughly 25 employees across both locations. My responsibilities included scheduling, inventory management, and controlling labor and food costs to ensure profitability. I also focused on maintaining high operational standards and delivering an exceptional customer experience. Marketing was crucial in launching a brand-new Firehouse Subs location, as it helped establish the brand's presence in a competitive market with established sub shops like Togo’s, Jimmy John’s, and Subway. I implemented B2B mailers and personally visited local businesses, offering free catering and discounts to build relationships and drive awareness.
W O R K E X P E R I E N C E
E X P E R T I S E
Staff Recruitment, Training, and
Development
Financial Management and
Budgeting
Multi-Business Management
C O N T A C T
L a n g u a g e s
English
Spanish
Top 100 Auto Sales Agent
Award
Operational Excellence Award
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