Mental Health United States

VICKIE RYAN

*** ****** ******, *********, **, Lafayette, LA70501 • 337-***-**** • ***********@*****.*** PROFESSIONAL SUMMARY

Articulate and charismatic Social/Community Services Professional successful at exceeding organizational goals. Proficient at streamlining processes to increase departmental efficiency and improve mission focused services.

EDUCATION

Doctor of Social Work: Disaster Relief, Recovery Management And Policy Tulane University - New Orleans, LA 05/2022

Master of Social Work: Mental Health Services

Tulane University - New Orleans, LA 12/2004

Thesis: Using Historical and Contemporary African American Women As Role Models For A Self Sufficiency Program

Professional development completed in Community and Social Program Development Bachelor of Arts: Christian Ministry

New Orleans Theological Seminary - New Orleans, LA 05/2003

Minor in Psychology and Counseling

Coursework in Abnormal Psychology, Child Psychology and Adult Psychology SKILLS

Program development and management

Strategic planning

Verbal and written communication

Grant writing

Intense Case Management

Finance and Budget Management

Referrals and networking

Behavioral Intervention Plans (BIP)

Efficient under pressure

Multidisciplinary team collaboration

Motivational enhancement therapy

Knowledge of medical and psychiatric

terminology

Medicare and Medicaid applications

Substance abuse treatments

Strengths-based solution-focused therapy

Skilled community-based case manager

Life skills development

Solution-based interventions

Life skills counseling

WORK HISTORY

4th Grade ELA Teacher

Saint Martin Elementary School - Saint Martinville, United States 11/2022 -Current

Instruction in Grammar, Social Studies, Reading, Spelling

LEAP Test Proctor

Junior Beta Club Coordinator

Specialization in Emotional Learning

Adjunct Professor

Tulane University School of Social Work- New Orleans, United States 01/21- Current

Instruction in Human Behavior and Ethics

Social Worker

Positive Choices Counseling Services - Lafayette, United States 05/2019 - Current

Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services

Developed treatments and casework programs for average of 15 patients each month

Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues

Supplied crisis intervention and substance abuse services to patients in community

Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life

Director Of East Harlem Youth Opportunity Program, (Hub) Union Settlement Association - Manhattan, New York 05/2018 - 01/2019

Conferred with representatives of local governments to assess and meet community needs

Developed and created programs and monitored effectiveness against individual participant needs

Conducted community workshops to promote different programs and educate public on available services

Worked with senior case managers to coordinate team development activities and training

Prepared departmental contracts for attorney approval

Successfully led key projects which resulted in 203 youth's reversed incarceration Executive Director

Mental Health America Of Louisiana - Baton Rouge, LA 04/2016 - 03/2018

Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.

Increased company revenue by $875,874 within 2 years through aggressive new market strategies.

Managed teams of 30 professionals focused on improving mental health initiatives.

Enhanced performance management systems and implemented mental health advocacy and housing programs to improve organizational objectives.

Supervised writing of all grant applications and checked information for accuracy prior to submission. Claire Bridge Program Manager

Brookdale Senior Living Solutions - Lafayette, LA 03/2015 - 04/2016

Worked with Executive Director to resolve staffing problems, improve operations and provide exceptional customer service.

Worked with disable/senior customers, family members, managed care providers and clinical teams to understand requirements and provide exceptional service for Alzheimer and Dementia residents.

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Identified costs involved for meal plans and memory care program tasks to keep in line with departmental budget.

Saved $18,000.00 annually by researching and implementing transportation and managed care cost- saving initiatives and creating fresh new approaches to long-standing problems. Director Of Business Development

Our Voice, Our Choice Inc. - Lafayette, LA 01/2013 - 02/2015

Coordinated innovative strategies to accomplish objectives and boost long-term profitability.

Accomplished industry-leading successes for disable customers through advocacy and resource coordination.

Planned over 6 annual fundraising events to strengthen brand initiatives and maximize outreach.

Exceeded established sales goals and increased client retention by 60%.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Special Programs Coordinator

District Of Columbia Housing Authority - Washington, DISTRICT OF COLUMBIA 06/2006 - 12/2012

Spearheaded 300 + group counseling sessions to help individuals deal with lease violations and behavioral issues

Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse

Supervised 15 Housing Specialist in providing excellent customer service to callers requiring assistance for Landlord and Tenant issues

Conducted community workshops to promote different programs and educate public on available services

Educated families and community members about domestic violence, including its impact on children CERTIFICATIONS

Registered Social Worker - Eligible to obtain LMSW license within 6 months

Active Shooter

Cardiopulmonary Resuscitation (CPR)

COMPUTER SKILLS

Hardware: Mac, PC/ Programs/Applications: Microsoft Office Suite ( Word, Excel, PowerPoint, Publisher, Access), Mini Tab. QuickBooks, Etc.

ACCOMPLISHMENTS

Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.

Supervised ateam of 68 staff members.

Documented and resolved staffing issues which led to 7 new hires led to working for acompany for over 3 years.

Collaborated with team of 2 in the development of Our Voice, Our Choice Community Program (low income social service program for elderly and disabled).

Collaborated with team of 3 in the development of The Good Neighbors Program (behavioral modification program for housing subsidy recipients).

Collaborated with team of 1 in the development of Grace at the Greenlight (homeless charity) non-profit

Collaborated with team of 1 in the development of A Place In The Sun ( community & Social program for youth at risk, and homeless women with co-occurring disorders). non-profit

Collaborated with team of 1 in the development of Meals with Love (homeless feeding program) non- profit

Collaborated with team of 1 in the development of Water for Life Program ( daily water distribution for the homeless). non -profit

Collaborated with team of 1 in the development of the " I am Going Home Program" (homeless family reunification program) non-profit

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