Income Tax Human Resources

Graciela Ponce

**** ******* ***** 312-***-**** ***********@*****.***

Richmond, Texas 77469

OBJECTIVE:

I am seeking an opportunity that will allow me to fully utilize my experience, education, attention to detail, and problem-solving skills to achieve the organization’s goals/deadlines

Full cycle recruitment/ ATS ● QuickBooks 2018 ● Individual & small business

E-Verify/Employment Authorization & I-9 ● Full cycle of accounting income tax returns

Background checks (Local & National) ● Financial statements ● PTIN

HRIS & Payroll & Expenses ● General journal ● Printing Checks & 1099’s

HR & Payroll Policies and Guidelines ● General ledger ● Microsoft Word, Excel,

Audits & Reports ● Attention to detail PowerPoint, & Outlook

EDUCATION:

Certificate of Completion in QuickBooks Desktop 2019, Alvin Community College July 2023

Masters in Accounting, DeVry, Keller Graduate School of Management June 2014

Bachelors in Business Administration/ Management, University of Phoenix June 2010

PROFESSIONAL EXPERIENCE:

Jan 2016 – Present GP Tax Specialist Houston, Texas

BILINGUAL TAX PREPARER

Prepare individual and small business income tax returns using Intuit Professional ProSeries software

Apply appropriate adjustments, deductions, and credits to keep clients’ taxes to a minimum

Create IRS letters to resolve any income tax issues and request transcripts

Verify data input and totals, print refund checks, make daily deposits, and generate & submit 1099’s

Train new employees when necessary

June 2024 – March 2025 Southwest Key Programs Houston, Texas

3rd SHIFT YOUTH CARE WORKER

Ensure that every unaccompanied child is safe, healthy, and living in a clean, compassionate and therapeutic environment

Passionate about making a difference in the lives of the children

Assist/educate children with translating Spanish words/sentences into English

Immediately report incidents to the shift leader and document them in SharePoint

Assist with maintaining the cleanliness of the facility

Oct 2020 – March 2022 KForce Inc. (Agency) Tempa, Florida

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - Assigned to the Internal Revenue Service (Remote)

Assisted a high volume of inbound calls

Use a computerized system for tracking, to provide information to customer's questions/concerns

Ensured that appropriate actions were taken to resolve customer concerns and de-escalate situations involving frustrated/dissatisfied customers

Assisted/or Walked customers through a step-by-step process to obtain the information they inquired

Maintain current knowledge of all changes in procedures, IRS Guideline

July 2016 to Nov 2017 Trusted Senior Specialists LLC Houston, Texas

PAYROLL CLERK/HUMAN RESOURCES ASSISTANT

Prepared daily and weekly payroll adjustment reports for department supervisors’ approval

Exported and adjusted employee hours in an Excel payroll spreadsheet where hours, bonuses, commissions, retroactive time, and loans were calculated for payroll

Processed weekly and bi-weekly payroll and payments to outsourced agencies

Graciela Ponce

Page 2

Reconciled payroll discrepancies and resolved issues when required

Made daily deposits and distributed payroll checks/stubs

Stayed in compliance with state and federal labor laws

Assisted manager in the interviewing process from setting up interviews to completion of the application

Screened applicants using the Applicant Tracking System (ATS)

Corresponded with applicants via email, text, and phone

Gathered and entered essential new hiring paperwork in the Human Resources Information System (HRIS)

Performed daily/monthly audits on employee files, insurance licenses, I9 verifications, and background checks

Dec 2014 to June 2016 Capitol Tax Services Houston, Texas

HUMAN RESOURCES ASSISTANT/BILINGUAL TAX PREPARER

Screened applicants using the applicant tracking system (ATS)

Assisted in the interviewing process till the completion of the application

Corresponded with applicants via email, text, and phone regarding job application

Gathered essential new hire paperwork (E.g., I-9, Tax Forms, Direct Deposit, etc...)

Ensured required documentation was received and reflected in the system

Stayed in compliance with state and federal labor laws

Performed weekly/monthly audits including background checks, employee files, and I9 verifications

Prepared individual and small business income tax returns using Intuit Professional ProSeries software

Applied appropriate adjustments, deductions, and credits to keep clients’ taxes to a minimum

Created letters to the IRS to resolve any income tax issues and request transcripts

Verify data input and totals, printed refund checks, made daily deposits, and generated & submitted 1099’s

Trained new employees when required

Nov1998 – Oct 2007 Insight Inc. Hanover Park, Illinois

TEAM LEADER/ASSISTANT INTERNAL ISO AUDITOR

Supervised and trained new employees on installing hardware and software, and troubleshooting computer and server issues

Worked with the Internal ISO Auditor to make sure Federal/State regulations were followed and documentation was in order

Assisted the warehouse department with inventory count

Oct 1989 to Jan 1997 Malcolm X College Chicago, Illinois

PAYROLL ASSISTANT/ PURCHASING CLERK

Managed bi-weekly payroll, configured over-time, incentives, PTO, and garnishments to more than 1000 employees

Conducted weekly payroll audits and made necessary adjustments

Prepared purchase orders and negotiated price quotes to achieve the best price quotes for office supplies; equipment; and books

Matched and verified the number of invoices, and resolved any discrepancies with orders

Provided support to the Dean of the (ALSP) & (GED) program with over 10,000 students

Prepared correspondence, memorandums, requisitions, reports, airfare and hotel reservations

Maintained up-to-date files for all employees and students

Contact this candidate