Customer Service Representative

Professional Experience

Teleperformance, Montreal QC Canada January 2017- November 2017 Receptionist and Customer Service Representative

• Practiced excellent and effectively communication skills with a wide range of customers resolving issues including, billing questions, service inquiries, cancellations, and telemarketing of products.

• Documented and communicated various actions, irregularities, and continuing needs.

• Provided administrative and clerical support, by developing action plans to resolve routine issues

• Prospected sale leads and acted upon potential sale opportunities for the company’s services

Gemma Communications, Montreal QC Canada November 2017- March 2019 Receptionist and Customer Service

• Prepared letters and documents to keep up to date with all the company’s products, services and procedures

• Achieved customer satisfaction through excellent creative problem-solving skills in the workplace and provided adequate information of the company’s products to clients

• Served as a primary customer advocate in solving escalated customer service issues by coordinating and ensuring issue resolution with the local management team

• Directed requests and unresolved issues to other colleagues Kamtech Holdings (Pvt) Ltd, Harare May 2021 – December 2022 Receptionist

• Facilitated information flow between customer service, account management operations and payroll departments to guarantee customer service objectives were met

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

• Assisted management with developing action plans to resolve issues to help build effective processes

• Responded promptly to customer inquiries and on the telephone, letter and email

Contact Details

Email: ***********@*****.***

Address: 235 Arcturus Road,

Greendale, Harare

Phone: +263-***-***-***

Sandra Dangarembizi

Profile

Hardworking and experienced Receptionist with years of experience serving in high volume client settings. Experienced in providing clients with optimal customer service, clerical support and multi-line telephone systems. Bringing forth the ability to manage front desk settings with poise and grace, in addition to managing a variety of administration duties. I am an enthusiastic and committed individual eager to join a new team of people and assist them as a dedicated and professional Receptionist. Core Qualifications

• Communication skills

• Time Management

• Problem Solving skills

• Customer Service Skills

• Interpersonal Skills

Education

Chisipite Senior School Harare,

Zimbabwe- Graduated

Culinary Arts Academy-

Hospitality Professional

Certificate

• Customer Service

• Front Office Operations

January 2023 – December 2023

Worked on Attachment at Manna

Resorts- Hospitality Catering

May 2023- October 2023

St Mary’s University, Halifax Nova

Scotia, Canada- Bachelor of

Commerce- Final Year

-continuing online

Receptionist Position

Contact this candidate