Records Specialist Customer Service

MARIBEL SANCHEZ

***************@*****.*** 832-***-**** Houston TX

Summary: A detail-oriented Senior Records Specialist at the Harris County Engineering Records Division, demonstrating a proven ability in efficient records management and collaborative problem-solving. Possesses expertise in handling public records requests, leveraging bilingual skills, and proficiency in customer relationship management (CRM) software to enhance document retrieval processes, resulting in significant improvements in departmental efficiency.

SKILLS:

Typing Speed: 30-45 WPM

Detail-oriented organizational abilities

Effective Problem-Solving Abilities

Efficient Records Administration

Proficient in Scanning Equipment

Public Records Analysis

Supportive Team Player

Computer Software Proficiency

Organization Skills

Analytical Researcher

File indexing

Customer Service

Document analyst

EXPERIENCE:

RECORDS ANALYST 11/2024/ PRESENT

GLOBAL INFORMATION SYSTEM HOUSTON, TX

Traceable, Verifiable, Complete

Verify Excel spreadsheet information with Pipe and Pressure Test details Research through companies' software for pipeline data. SENIOR RECORDS SPECIALIST 12/2018 - 11/2024

COUNTY ENGINEERING RECORDS DIVISION HOUSTON, TX

Act as the lead worker overseeing clerical support staff Manage and respond to public records requests, which includes reviewing, redacting, and releasing documents Maintain manuals and computerized records and files Assist the Engineering department in providing requested information to the public, internally, or to other government entities via mail, electronically, or in person Respond daily to emails, phone calls, and other requests Perform additional duties as required

Provide administrative support to a department or individual Trained staff on records management policies and procedures Supervise and coordinate the work of records staff Be adaptable in learning new technology, procedures, and information daily Assist the supervisor in planning, assigning, and reviewing work assignments and staff performance Train new employees and keep staff updated on policy and procedural changes Provide information and services to the public and respond to inquiries or concerns from related departments Make decisions with a clear understanding of government laws and regulations and communicate information effectively to resolve issues

DOCUMENT SCANNER CLERK 08/2018 - 12/2018

A1 PERSONNEL STAFF AGENCY HOUSTON, TX

Gather all sizes of documents, sets, or individual record drawings that require scanning Remove any staples, paper clips, or other bindings from the documents Ensure that all documents are clean and free from damage Operate the scanning equipment to create digital copies of the documents Adjust the settings on the scanner to achieve optimal scan quality Transfer the scanned records from the USB drive into the designated J drive folder used by the company Conduct quality checks on the scanned documents to ensure readability and accuracy Correct any errors or inconsistencies identified during the quality check Properly dispose of physical documents and files once the information has been successfully uploaded to the J drive network

Kept a record of daily work activities and provided a weekly report to the supervisor Accurately index scanned documents for easy retrieval, adhering to organizational protocols Follow privacy rules and maintain the confidentiality of sensitive documents Utilize Excel and Outlook for relevant tasks as needed Work with other departments to manage and fulfill scanning requests Maintain up-to-date records of all scanned and pending documents FILE CLERK/SCANNER 05/2016 - 04/2017

O'CONNOR AND ASSOCIATES HOUSTON, TX

As a five-person support team member, I coordinate, create, and maintain appraisal data within the corporation Prepared documents for scanning by removing staples, paper clips, and other bindings, ensuring that they were clean and free from damage

Prepared appraisal and cost segregation files

Performing quality checks on scanned documents to ensure they are readable and accurate, correcting any errors or inconsistencies as needed

Scanning documents and files into a network computer drive Accurately indexed scanned documents for easy retrieval, following organizational protocols Organizing and filing both physical and digital documents while developing and maintaining an efficient filing system

Adhering to privacy rules and maintaining the confidentiality of sensitive documents Properly disposing of documents and files once they have been scanned into the network drive Collaborating with other departments to manage and fulfill scanning and filing requests and maintaining up-to-date records of all scanned and pending documents Uploading daily sales data into the WTP system

FILE CLERK 02/2014 - 01/2016

IVEY LAW FIRM HOUSTON, TX

Organized and filed legal documents and records, such as case files, pleadings, and correspondence Close files that are no longer active

Prepare documents for filing by sorting and categorizing them according to content, dates, and significance Develop and maintain an efficient system for storing and filing documents, both physically and digitally Answered phone calls and took messages to be emailed to attorneys and paralegals Conduct quality checks to ensure that documents are accurately filed and easily retrievable Assisted with legal research by retrieving and organizing relevant documents and case files Sort and distribute incoming mail and prepare outgoing mail, including legal documents and packages Perform data entry tasks

Prepare and file documents with courts, ensuring compliance with court rules and deadlines Work with attorneys, paralegals, and other staff to manage and fulfill document requests Maintained logs of borrowed and returned documents Request medical records and billing information from the insurance companies SCANNER 01/2012 – 05/2014

PITNEY BOWES / NOVITEX HOUSTON, TX

Operate scanning equipment to create digital copies of documents, adjusting settings as needed for optimal scan quality

Managed the mailroom by filing documents and conducting audits once a month Accurately index scanned documents for easy retrieval, adhering to organizational protocols Respond to email inquiries regarding missing documents and address client questions, ensuring to open mail and sort items into the correct bins

Collaborate with other departments to manage and fulfill scanning requests Maintain up-to-date records of all scanned and pending documents CUSTOMER SERVICE CLERK 08/2009 - 11/2009

A1 PERSONNEL STAFF AGENCY HOUSTON, TX

Answered phone calls, emails, and in-person inquiries from customers Provided information and assistance regarding products, services, and policies Supply customers with copies of their records

Address customer complaints and issues, offering suitable solutions to ensure customer satisfaction Process customer orders, returns, and exchanges, ensuring accurate and timely delivery of products Collaborated with other departments to resolve customer issues and enhance service quality Stay updated on company products, services, and policies to provide accurate information to customers

Retrieving records from other government entities as needed Ensured that all customer service standards were met, recommending improvements where necessary EDUCATION: HIGH SCHOOL DIPLOMA HOUSTON, TX

LANGUAGES: English: Native/ Bilingual and Spanish: Native/ Bilingual

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