Technical Training High End

Roy E. Overton, Jr.

Preferred Name – Rusty

**** ** **** ******, **** Lauderdale, Florida 33308,

Phone - 714-***-****

Email - *********@*****.***

Career/Personal Summary

I have designed and implemented numerous L&D programs for various corporations, following an Agile process and adapting effectively to changing demands. I have cultivated strong collaborative relationships with both internal and external stakeholders, including executive management. Furthermore, I possess exceptional written and verbal communication skills, excellent organizational abilities, and a proactive mindset. I am experienced in developing and delivering engaging programs, presentations, successfully teaching soft skills and complex technical subjects to audiences at all levels. Additionally, I am tech-savvy and proficient in navigating various software and hardware platforms, both resident and cloud-based. I also hold a strong working knowledge in global recruitment, HRIS, LMS, and communication tools. I am currently training myself in new AI based tools such as Absorb LMS, 360 Learning, Mindsmith and Synthesia.

Experience

Technical Consultant

MED Tech Solutions, Valencia, California 04/2024 – 10/20/2024

Served as a Level 2/3 IT Technical Support representative for inbound calls regarding technical hardware and software issues.

Resolved Epic Application issues for end users and onboarded individuals within the application.

During this gap period I continued to search for work. As we all know the Tech Market has been hit very hard and I have been doing my due diligence in securing another position.

Project Manager – L&D Consultant (Cloud Conversion)

TEK Systems, Chicago, Illinois 10/2022 – 3/10/2023

Collaborated with providers (ServiceNow, PluralSight) to establish a distance learning platform for over 3000 employees in the US and Europe.

Developed metrics to track employee engagement and progress.

Designed and implemented a video platform (Sharepoint) for uploading and delivering distance learning training videos.

Provided technical expertise to validate accuracy and validity of content of current offerings.

Categorized trainings by platform, spanning from IT-focused technical content to soft skills training for general users.

Participated in daily scrums and product sprints, ensuring timely and precise delivery of job requirements.

Collaborated with subject matter experts (SMEs) to define specific needs for diverse individuals and teams.

Contributed to the development of a companywide team page promoting upcoming trainings, offerings, and seminars based on region-specific business needs.

Worked with AI Tools to create and evaluate content.

Sr. Manager Learning & Development

AmeriSave Mortgage Corporation, Atlanta, Georgia 10/2020 – 10/2022

Devised and executed upskilling and reskilling training plans and solutions to foster individual growth and organizational development in alignment with strategic business objectives.

Designed and led enterprise-wide people manager and leadership programs.

Developed Microsoft Azure Training programs catering to all levels of cloud-based IT staff, encompassing ADF, Security, DevOps, Power Platform, and Transact SQL.

Orchestrated the integration of Confluence and Jira environments from Atlassian for Development, Infrastructure, and Help Desk teams, implementing Agile methodologies.

Structured education/training roadmaps for teams, featuring coaching, assessment, and feedback to facilitate individual development and career progression.

Collaborated closely with executive leadership on employee growth initiatives, aligning stakeholder goals with company direction.

Managed budgets and financial responsibilities pertaining to training, educational conferences, and team expenses.

Produced instructional videos using Adobe Premier Pro, hosting them on Microsoft Stream and SharePoint.

Established a comprehensive "New Hire" program, acquainting new employees with the company, onboarding procedures, and essential objectives.

Worked with vendors to create and deliver customized training sessions and events.

Introduced Atlassian products to the organization and provided guidance to stakeholders on how to set-up and utilize Confluence and Jira. Assisted in the build of “Trains” to establish organizational structure and team environments.

Provided management with reporting (metrics) and progress updates on learning and development effectiveness and overall completions.

Project Manager Training and Development Architect/Consultant

REO Technologies LLC, Fort Lauderdale, Florida 10/2017 – 10/2020

Successfully created/developed and taught technical courses (ILT and Distance Learning) for various technical institutions in the South Florida area

Leveraged data to understand the talent landscape both internally and externally

Established a new training environment, and the incorporation of a corporate wide Learning Management System for a major hospital group

Attended project planning sessions to discover needs and requirements for various departments along with Epic planning and writing of User Stories

Worked with the PMO to align project priorities for cross functional teams and assign workload and goals as required.

Developed effective learning programs and interventions from ‘design to delivery’ that develop the skills, capabilities, and knowledge that our employees and leaders need now and, in the future,

Collaborated with key business partners to provide learning & development expertise and co-create solutions at all levels within the organization to align training priorities

Manager Learning & Development/Sr. Technical Trainer

E*TRADE Financial Services, Menlo Park, California 04/2014 – 06/2017

Partnered with the Senior HR team and business leaders to establish a strategic talent planning process including identifying critical jobs, determining talent gaps, assessing internal as well as external talent pools, and bridging the workforce gaps.

Identified learning needs, updated existing content and implemented a comprehensive learning strategy based on personal and career stage requirements using a broad range of tactics including in-person and virtual workshops, external programs, eLearning, and on the job training

Developed training to transition from a. “Waterfall’ environment to an Agile style of project management

Created and taught basic agile concepts to assist developers to utilize DevOps practices by creating Epics and User Stories to expedite workloads, locate roadblocks and provide completed products on time.

Lead a team of developers and instructors in producing and delivering key career-stage trainings using e-learning tools such as Captivate, Screenflow for videos, Powerpoint, and the Adobe Product Suite.

Worked with our legal team and created, presented and maintained process trainings for FINRA requirements regarding fraudulent transactions, compliance, money laundering, and criminal intent to defraud

Introduced and managed the design and delivery of learning frameworks (e.g. Competencies, Learning Agility), training and tools and provided input into evolution of the culture of the company

Successfully designed and delivered our company's NCA, (New Collegiate Associate), new hire program for recent college graduates entering the company

Structured the implementation of development roadmaps– which provided coaching, assessment, and feedback on individual development, career advancement, and personal success

Worked closely with and provided professional leadership development consultancy support to key business stakeholders & the HR organization, driving ownership of leadership, talent & diversity

Introduced DevOps within the organization in an effort to reduce downtime, increase productivity, and reduce defects

Managed and successfully delivered educational corporate events such as our “Hackathon” and “Code A Thon” which brought development teams from across the country and India to California for a 24-hour development competition

Worked closely with HR and executive staff on project progress; ensuring stakeholder alignment with the company’s needs and direction

Managed and worked with budgets and all financial responsibilities regarding training, educational conferences, and team expenses

Acted as project lead and subject matter expert on cross-functional teams, as assigned

Reported quarterly on results of implemented training and ROI to the company

Cultivated a team centric culture, and developed an Agile/Scrum style of development practices

Worked with O’Reilly Books Online to provide training paths and continuing education for 3,000+ technical and administrative staff

Senior Technical Trainer/Contract Instructor/Content Developer

Global Knowledge, Atlanta, Georgia 06/2013 - 3/2014

Facilitated and instructed IBM course material and classroom labs on the following platforms, AIX, AS400, i5 O/S, Linux, iSeries, xSeries, SAN/NAS, and Storage

Delivered training in two formats, web based via Cisco Connect, and ILT onsite

Course labs were delivered over the web via Cisco Connect in a VM environment

Senior Technical Trainer/Technical Course Developer/e-Learning Developer

Fiserv, Atlanta, Georgia 02/2012 - 4/2013

Developed technical and soft skills using the following applications, Adobe Captivate, Lectora, and Storyline.

Responsible for updating and maintaining older course documents using applications such as Power Point and Articulate/Storyline for e Learning

Delivered product training to customer facing audiences regarding financial software for banking

Leader for project design and development regarding educational requirements and roadmaps for various divisions of the company

Captured metrics in regards to the overall success/failure of individual training events and course materials

Taught the company’s new hire class for newly hired call center agents

Designed course material for eLearning using Captivate and Lectora

Effectively applied the company’s development methodology and enforced project standards

Reviewed documentation and deliverables prepared by team before passing to client

Setup individual roadmaps for teams using SkillSoft Online learning in an effort to assist individuals in advancing their knowledge and careers

Manager Learning & Development/Senior Technical Trainer

IBM (International Business Machines), Atlanta, Georgia 08/2007 – 6/2011

Lead the global training services team to develop and deliver platform and product training to enable the success of IBM customers, partners, and employees

Responsible for the training of hardware products and development of educational materials for our company’s technical field support staff

Managed a team of individuals responsible for the overall function of the iSeries/POWER systems lab environments, equipment and course documentation

Managed a team of individuals responsible for the development, implementation and course updates of educational material and course content presented to IBM’s field support staff

Worked with the following development tools: Adobe Frame Maker, Adobe Captivate, Lectora, Articulate/Storyline, and all Microsoft Office products and Adobe Product Suite

Acted as an advisor/SME to other developers as well as customers in support of their hardware design and development needs

Designed and taught classes regarding the on boarding of new hire /call center personnel in Gurgaon, India. Personally, traveled to India and delivered the training

Challenged others to develop as leaders while serving as a role model and mentor

Developed curriculum roadmaps and inspired coworkers to attain goals and pursue excellence

Manager Learning & Development, Senior Technical Trainer, World Wide Level III Technical Support Engineer

IBM (International Business Machines), Atlanta, Georgia 05/2003 – 8/2007

Responsible for developing and delivering both technical and soft skill training for a platform of 180+ call center agents

Interacted with other development teams inside of IBM. Served as a SME (Subject Matter Expert) on various projects, and assisted in the development of training material

Member of the World-Wide development team based out of the Product Engineering and Development division in Raleigh, NC, (RTP)

Worked with the following development tools, all Microsoft Office applications, Adobe Frame Maker, Lotus development applications, and Captivate for distance learning.

Re-designed our New Hire curriculum and course layout and reduced training from six weeks to four weeks of class time

Participated in discussions to enhance the educational format regarding DST’s and T3’s for new equipment

Member of the World-Wide Level III escalation team. This team is responsible for designing and developing solutions to the company's largest customer base. It is the responsibility of this team to take ownership of an issue and provide a resolution to the customer in a timely and effective manner. Directly responsible for providing a workable solution that enhances customer satisfaction for both customer and company •

Senior Technical Trainer/Course Curriculum Architect

IBM (International Business Machines), RTP, N.C. 01/2001 – 04/2003

Responsible for the development and delivery of technical training and education for the World-Wide Level I, II, & III tier support groups.

Responsibilities included the timely development and delivery of all course material regarding new product hardware, and pre-announced equipment, as well as any requisite software training on the hardware

Developed course material and taught classes on most of the major platforms operating systems

Developed and taught course material covering Linux, Microsoft, & Novell clustering, along with fiber channel and network area storage systems in a heterogeneous environment

Developed and taught technical courses for our enterprise level platforms

Served as project manager for establishing video conferencing for various sites

Managed services, support, training, and development resources for our product suite

Education

College of Charleston, Charleston, South Carolina

Dual Major: Political Science and English

Degree: Bachelor of Arts

College of Charleston, Charleston, South Carolina

Masters in Planning & Administration –MPA ( *DNF)

IT/MIS Certifications

CTT+ (Certified Technical Trainer), CNE, CNI, MCP, MCP+I, MCSE+I, MCT, Linux +, A+, Network +

Development Tools

Storyline/Articulate, Captivate, Lectora, Camtasia, Tele Stream Screen Flow, Adobe Premier Pro, Keynote, Brightcove Hosting, Microsoft Stream, Adobe Product Suite, Adobe FrameMaker, MS Office Suite, MS Publisher, AI.Com/Chat GPT

Learning Management Systems/Online Learning Tools

Cornerstone, Mind Flash, Sabra, Moodle, ServiceNow, O’Reilly, Coursera, LinkedIn Learning, A Cloud Guru/Pluralsight, Skillsoft

Teaming Tools

Atlassian Product Suite (Confluence, Jira), Microsoft Teams, Microsoft SharePoint, Google Docs

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