Medical Records A Team
Resume:
ERICA LEACH
********@*****.***
Landover, MD 20785
CONTACT
SKILLS
• TOUCH
• All Scripts
• Mega West
• OAS Gold
• Emdeon
• Health Quest
• EPIC
• Electronic Medical Records
• Microsoft Office
• Health Education
Dedicated and Responsive Licensed Healthcare Professional who thrives in delivering compassionate efficient care in a fast-paced environment. Over 20 years of experience in performing administrative and clinical tasks in various healthcare environments. Demonstrates organizational commitment. Outstanding ability to connect with patients work collaboratively with care teams at all levels and stay abreast of all current standards and best practices. Experienced in both private physician office and large medical group settings. Effectively able to answer telephones, greet patients, take medical histories, explain treatment procedures, and prepare patients for examination. Able to work well independently or as a team player and adapt at handling difficult or traumatic situations with complete courtesy and respect. Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
PROFESSIONAL SUMMARY
Site Coordinator
LabCorp, Washington
EXPERIENCE
April 2022 - Present
• Conduct regular meetings with staff to review progress on goals and objectives. Establish relationships with community partners to expand services offered by the organization.
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• Supervise a team of 10+ employees providing guidance and support as needed.
• Develop comprehensive training programs for new staff members.
• Maintain accurate records of employee attendance and payroll information.
• Resolve complex customer inquiries in a professional manner.
• Address any customer service related issues in a prompt and respectful manner. Label, centrifuge, split and freeze or refrigerate specimens as required by test order.
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Perform basic administrative and clerical duties as necessary, i.e., filing, faxing, answering multi telephone lines in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
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Properly explains in a clear but courteous manner the process of the venipuncture and or other specimen collection (urine, fecal, saliva, or breath test).
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Develop and maintain detailed inventories of phlebotomy materials and supplies needed to carry out the required protocols in the clinic.
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Manage the accession, venipuncture,courier and reports secretary personnel in
• interviewing, hiring, scheduling and training.
Phlebotomist/Patient Service Technician
LabCorp, Washington
Phlebotomist
Providence Hospital, Emergency Room, Washington
Coordinate communication between multiple departments to ensure timely completion of projects.
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• Train new hires, current staff on all of our policies and procedures. June 2020 - April 2022
Perform blood collections by venipuncture and capillary techniques for all age groups
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Collect specimens for drug screens, paternity test, alcohol test, stool samples and breath test for parasites etc.
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• Perform data entry of patient information in an accurate and timely manner.
• Prepare all collected specimens for testing and analysis. Organize and maintain patient and specimen information logs, files, records, and correspondence in both a routine and confidential nature.
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Answer multi telephone lines, responds to phone inquiries and insert data into
• database.
• Process STAT order request on a routine basis
• Interpret Physician's orders.
• Provide superior customer service to all patients. Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
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Update job knowledge by participating in educational opportunities, and online recertification.
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• Travel to additional sites when needed.
Refine procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems to prevent waste, loss and unauthorized or misappropriated use of agency assets.
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Participate in planning sessions and discussions of innovative ways to carry out assigned programs and new programs.
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September 2016 - August 2019
Performed a wide range of clinical laboratory tests/examination per requests by medical staff for use in clinical diagnosis, patient screening, and monitoring patient therapy.
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Triaged patients and obtained chief complaint, medical histories, and medication intake.
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• Performed EKGs, EEGs, and Holter monitors
• Assisted physicians in minor cardiovascular procedures (stress testing). Collected various specimen such as stool, urine and blood and prepared them for the lab.
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• Trained new staff on quality control procedures.
• Distributed lab reports to physicians.
• Monitored and maintained inventory of medical supplies. Health Information Management Systems/Indexer
Kaiser Permanente, Hyattsville, Maryland
Patient Care Technician
Children's National Medical Center, Washington
September 2016 - August 2019
Exhibited strong attention-to-detail when scanning hardcopy documents into digital formats.
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• Provided training and guidance to junior level indexers as needed. Conducted comprehensive web searches to locate relevant information for
• indexing purposes.
Performed general office activities, such as typing, answering telephones, operating office machines, processing mail, and securing confidential materials.
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Scanned and read incoming materials to determine how and where should be classified and filed.
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Accessed bar-coding software to create & print bar-coded separator pages &
• manifest documents to ensure proper delivery & scanning of documents. Identified indexing elements such as MRN, department, provider, admit date, visit date, discharge date, existing encounter number, etc.
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November 2012 - May 2016
• Performed vision and hearing screenings.
• Assisted provider with examination and/or procedures as appropriate.
• Ordered lab supplies and performs in house lab tests as ordered by the provider.
• Performed Quality Control testing.
Followed proper procedure to document checks of expired vaccines, emergency
• equipment, records temperatures for Vaccine and Lab refrigerators.
• Performed Immunizations, EKG's, pulse oximetry, peak flows and PPDs.
• Inputted information and updated patient electronic medical records. Maintained practical knowledge and proficiency in medical technology through continuing education, staff meetings and participation in technically oriented activities.
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Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
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Adhered strictly to HIPAA regulations when dealing with confidential information.
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Phlebotomist Internship, 2016, Kaiser Permanent, Silver Spring, MDLicense, Phlebotomist, 2016, Prince George's Community College, Largo, MDCertified, Nursing Assistant, 2012, Bethal Healthcare Institute, Hyattsville, MDCertified, Cardiopulmonary Resuscitation (CPR) & First Aide, 2012Electrocardiogram (ECG/EKG), 2012Certified, Medical Assistant, 2009, The Sanford Brown Medical Institute, New Carrollton, MDHigh School Diploma, 2002, Largo High School, Largo, MD EDUCATION CERTIFICATES AND TRAINING
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