Data Entry Operator

TIFFANY ROBINSON

Jonesboro, GA *****

470-***-**** ************@******.***

PROFESSIONAL SUMMARY

Dedicated Corporate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Financial Performance Understanding

Insurance Knowledge

Problem-Solving

Active Listening

Training and Development

MS Office

Excel formulas

Spreadsheet management

Word processing

Identifying errors

Mail handling

Typing 60 wpm

Data verification

WORK HISTORY

02/2017 to Current Operations Executive

The Advisor Group – Marietta, GA

Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations. Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization. 02/2014 to 01/2016 Remittance Processing Clerk

GA Power – Atlanta, GA

Trained and supervised employees on best practices and accurate financial forecasting.

Checked payment documents for errors and accuracy while updating in system Operated Opex 51, Eagle and Falcon machines.

Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Generated invoices upon receipt of billing information and tracked collection progress.

Assessed data and information to verify entry, calculation and billing code accuracy.

03/2010 to 12/2014 Data Entry Operator

Bank Of America – College Park, GA

Entered numerical data into databases with speed and accuracy using 10-key pad. Identified data entry errors and reported to necessary departments. Completed data entry tasks with accuracy and efficiency. Corrected data entry errors to prevent later issues such as duplication or data degradation.

Documents completed work in appropriate logbooks.

Supported multiple departments with special projects. 07/2007 to 03/2010 Exceptions Clerk

Bank Of America – College Park, GA

Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.

Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Maintained account accuracy by reviewing and reconciling checks monthly. Gathered, evaluated and summarized account data in detailed financial reports. Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

06/1997 to 02/2007 Customer Service Representative Bank Of America – College Park, GA

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Handled over 40-50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. Provided ongoing guest service.

EDUCATION

06/1998 High School Diploma

Forest Park High School - Forest Park, GA

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