Customer Service Retail Sales
Resume:
Brianna Orr
Knightstown, IN *****
************@*****.***
Professional Summary
Efficient and experienced retail sales professional with 6+ years of experience in customer service, sales, and management. Proven track record of driving sales growth, improving customer satisfaction, and streamlining operations. Skilled in merchandising, pricing, and team building. Possesses a strong work ethic and a willingness to take on added responsibilities. Authorized to work in the US for any employer
Work Experience
Assistant Department Head
Kroger-New Castle, IN
September 2022 to Present
Established department performance goals and empowered associates to meet or exceed targets through teamwork. Created environment focused on helping customers feel welcome, important and appreciated. Informed customers of specials and offered product samples to help customers discover new items.
Created and executed sales promotions in partnership with store management. Marked-down clearance items and relocated merchandise to proper store areas. Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening. Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized. Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures. Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations. Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused. Educated staff on strategies for handling difficult customers and challenging situations. Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Examined incoming inventory, merchandised shelves and prevented shrinkage. Mentored new sales associates to contribute to store's positive culture. Trained team members in successful strategies to meet operational and sales targets. Researched issues to obtain appropriate answers to customer inquiries. Promoted business' development by building and maintaining relationships with new clients. Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly. Submitted reports to senior management to aid in business decision-making and planning. Deli Clerk
Kroger-New Castle, IN
August 2019 to September 2022
Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue. Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales. Answered customer questions about products and services, helped locate merchandise, and promoted key items. Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting. Checked expiration dates and rotated products to verify freshness and avoid spoilage. Inspected goods to establish accurate pricing and labeling. Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales. Maintained tidy and organized work area to comply with cleanliness standards. Documented customer orders and conveyed special requests to kitchen staff. Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line. Prepared recipe ingredients by washing, peeling, cutting, and measuring. Maintained effective supply levels by monitoring and reordering food stock and dry goods. Prepared salads, soups and sandwiches for customers. Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins. Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness. Kept kitchen, counter and dining areas cleaned and sanitized. Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction. Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas. Filled out daily shift log to record amount of food prepared, used and placed into cold storage as backstock. Office Assistant
Atwell Insurance-Raysville, IN
November 2012 to December 2012
Performed data entry, maintained key accounts, and provided excellent customer service. Floor Associate
Walmart-Greenfield, IN
June 2012 to November 2012
Stocked merchandise both on and off the sales floor, provided customer service to customers on sales floor, and assisted management in various store related duties. Custodial Assistant
Bethel Presbyterian Church-Knightstown, IN
January 2012 to January 2012
Maintained interior and exterior areas of the church on weekly basis, as well as performed various maintenance duties to the church and grounds as needed. Skills
• Communication skills
• Retail sales
• Maintenance and Repair Teambuilding Planning and Coordination Strategic selling Professional Summary Fast learning hard worker looking for long term employment with an established reputable firm with growth potential. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem- solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities
• Pricing
• Customer service
• Supervising experience
• Heavy lifting
• Merchandising
• Planograms
• Research
• Pallet jack
• Management
• Microsoft Outlook
• Cash handling
• Sales
• Leadership
• Mentoring
Certifications and Licenses
Driver's License
July 2022 to June 2029
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