Service Delivery Preventive Maintenance

Anaiah Toa

808-***-**** ************@*****.*** Indianapolis, IN 46227

PROFESSIONAL SUMMARY

National Guard, adept at advanced troubleshooting and technical proficiency. Proven track record in enhancing operational efficiency and achieving high standards of safety and professionalism. Strong leadership and communication skills foster collaborative team environments, driving exceptional service delivery and problem resolution in highpressure situations.

Possesses solid mechanical aptitude and extensive knowledge in diagnosing, repairing, and maintaining small arms/artillery systems. Demonstrates strong technical skills in troubleshooting, component replacement, and preventive maintenance to ensure operational readiness. Conscientious worker who values precision and strives for minimal errors. Prepared to leverage skills and strong work ethic as Artillery Repairer, ensuring optimal performance and reliability of artillery equipment.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. SKILLS

Hand tool proficiency Power tool proficiency Precision measurement Advanced troubleshooting Cleaning procedures Teamwork and collaboration Leadership skills Teamwork Multitasking Attention to detail Problem-solving Time management Situational awareness Organizational skills Excellent communication Adaptability and flexibility Reliability Effective communication Self motivation Professionalism Active listening Decision-making Adaptability Task prioritization Operational planning Relationship building Team building Technical troubleshooting Physical stamina EXPERIENCE

SMALL ARMS/ ARTILLERY REPAIRER

National Guard, March 2023-Present

• Company Overview: Federal employment suitability

• Military Grade: E4

• Occupation/MOS: 91F- Small Arms/ Artillery Repairer

• Experience/training ability to work effectively and efficiently on weapons and mechanical systems in disassembly for repair, inspection to diagnose mechanical malfunctioning, wear and/or damage • Experience in applying technical manuals, regulations, specifications, and drawings to determine operation, assembly, and a tolerance of the variety of weapons cleaned, repaired, and modified

• Familiarity with operating and maintaining a range of power and manual tools, as well as gauges, are needed

• Able to obtain and maintain the appropriate security clearance of the position

• Serviced NVGs and Hands on learning with Calibration

• Great customer service and professionality

• Ability to compare item identification against receiving reports and issue request forms; skill in using hand trucks, dollies, and other equipment to move stock; ability to use hammers, pliers, and other hand tools; and to follow oral and written instructions • Experience organizing files, documentation, processing, storing, retrieving and managing hard copy and digital records and information

• Warehouse experience and have dealt with inventory and production reports, screens and identifies shipping and receiving documents for discrepancies, and directs shipments to shipping or storage areas

• Ability to identify, examine, classify, accept and dispose of a wide variety of materials and property including electronic equipment, aircraft and automotive components and assemblies

• Federal employment suitability

• Military Grade: E4

• Occupation/MOS: 91F- Small Arms/ Artillery Repairer

• Troubleshot malfunctions in electrical, mechanical, pneumatic and hydraulic components of artillery systems.

• Dismantled complex assemblies down to component level for cleaning and overhaul purposes.

• Responded promptly to emergency calls from soldiers in need of urgent repairs.

• Assembled components using hand tools, power tools or other specialized equipment according to blueprints or specifications.

Risk assessment Goal setting Analytical skills Stress management Intelligence data Data interpretation

• Monitored inventory levels of spare parts and recommended ordering when necessary to maintain stock levels.

• Analyzed problems quickly by testing different components until fault was found.

• Conducted tests on repaired equipment prior to return to service.

• Accurately documented all work completed in accordance with Army regulations.

• Utilized technical manuals to troubleshoot malfunctions on a variety of weapons systems. NAIL & HAIR/ WAREHOUSE TECHNICIAN

Spa & Hair Salon, January 2021-March 2023

US

• Maintained a clean and organized work environment, including restocking supplies and cleaning treatment rooms between appointments.

• Organized retail displays in order to promote sales opportunities within the spa facility.

• Provided excellent customer service to guests of spa, ensuring satisfaction with services received.

• Adhered to strict sanitation guidelines outlined by the company's policies at all times.

• Provided exceptional hospitality throughout each guest's visit, offering refreshments and amenities when necessary.

• Developed strong relationships with regular guests through personal attention and high quality service delivery.

• Educated customers on proper skin care techniques and recommended retail products based on individual needs.

• Monitored stock levels of towels, sheets and other supplies needed for treatments.

• Maintained accurate records of client visits including notes regarding any changes in their health history or preferences.

• Assisted with administrative tasks such as filing paperwork, entering data into the computer system, updating inventory levels.

• Scheduled appointments for clients utilizing computerized appointment scheduling system.

• Answered phones promptly, courteously responding to inquiries from potential new clients as well as existing ones.

• Greeted customers upon arrival and provided detailed information about the services offered at the spa.

• Enforced Spa rules and regulations concerning safety and security of staff and guests while maintaining professional demeanor at all times.

• Demonstrated knowledge of spa treatments and products to assist customers in selecting appropriate services.

• Followed up with clients after their visit to ensure satisfaction was achieved with their experience.

• Performed various spa treatments such as facials, body wraps, massages and waxing according to company protocols.

• Answered customer inquiries or explain cost, availability, policies, and procedures of facilities.

• Cleaned facilities such as floors or locker rooms.

• Checked supplies to ensure adequate availability and order new supplies when necessary.

• Collected soiled linen and clothing for laundering.

• Cleaned and polished footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

• Effectively communicated with clients regarding their desired style and expectations for results.

• Developed strong relationships with regular customers through attentive and friendly service.

• Assisted in training new employees in proper techniques for hair braiding services.

• Skilled at creating intricate designs within a variety of braid patterns utilizing beads or other decorative elements.

• Collaborated with management team to develop innovative marketing strategies for the salon.

• Continuously attended educational classes to stay up-to-date on current trends in the industry.

• Proficiently braided a variety of styles such as box braids, cornrows, Senegalese twists, and goddess braids.

• Efficiently managed daily appointments and kept accurate records using scheduling software.

• Maintained cleanliness of work area according to salon standards.

• Sought feedback from customers regarding their satisfaction level after each service was completed.

• Created attractive displays showcasing products available for purchase at the salon.

• Provided thorough consultations to educate clients about potential risks associated with certain hairstyles.

• Advised clients on best practices for maintaining healthy hair while wearing protective styles.

• Kept abreast of changes in product lines related to hair care and styling materials.

• Diligently provided exceptional customer service to clients, including consulting on hair care and styling options.

• Expertly performed maintenance services such as shampooing, conditioning treatments, scalp massages, and moisturizing treatments.

• Washed, rinsed, and dried clients' hair using appropriate shampoos and conditioners.

• Scheduled hair and makeup services using calendar software and company procedures.

• Scheduled client appointments.

• Load and unload materials

• Able to lift up to 70 lbs

• Effective product handling, distribution, and storage, including receiving, storing, and transporting products; keeping precise inventory records; and using machinery like forklifts. FINANCIAL OFFICE WORKER, US

Accredited University in Samoa, August 2020-December 2020

• I am organized, analyzed, and explained financial documentation while working in the financial office of American Samoa Community College

• Utilized network of military personnel to acquire and distribute necessary documentation for completion of daily task, as well as keeping record for documentation

• Delegated additional tasks to qualified team members to enhance workflow

• Ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work and communicate effectively orally and in writing

• Maintained an accurate inventory of office supplies to minimize cost overruns.

• Performed basic bookkeeping duties such as invoicing clients and tracking payments.

• Proficiently managed incoming calls, emails, and customer inquiries.

• Implemented new processes that improved overall efficiency in the workplace.

• Analyzed data utilizing Excel spreadsheets to identify trends and opportunities for improvement.

• Drafted detailed project plans outlining timelines and deliverables.

• Demonstrated strong interpersonal skills in communicating with colleagues and customers.

• Monitored budget allocations for various departments ensuring accuracy of financial records.

• Provided administrative support to management team by organizing meetings and managing calendars.

• Developed excellent organizational skills to ensure efficient office operations.

• Supported staff by performing data entry and completing administrative duties.

• Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.

• Sorted through incoming mail and packages to distribute to correct personnel.

• Managed office supply orders and inventory to support availability. EDUCATION

BACHELOR'S IN FINANCE, FOCUSING ON REAL ESTATE CANDIDATE Purdue Global University, Expected graduation December 2027 COMPLETED COURSEWORK TOWARDS ASSOCIATES OF SCIENCE IN ACCOUNTING, American Samoa

American Samoa Community College, December 2022

LANGUAGES

• Samoan

Native

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