Accounting, Tech Support

GREG CARPENTER

608-***-**** *************@***.***

PROFESSIONAL SUMMARY

My experience shows I can be entrusted with many

responsibilities. I am a quick learner, and like to be the go-to person – which is shown by the many job duties and employee training opportunities given to me.

CORE SKILLS

Management Excel

Accounting Customer Service

Trainer Tech Support

Business Communication Internal Tracking Systems

EDUCATION

NOTES

Madison Area Technical College. Associate degree in Business Mid- Management. Core classes focused on: Accounting, Management, Finance, and Business Communication Skills.

James Madison Memorial High School. Elective classes include: Business Management, Science, Marketing, Economics, and English. EXPERIENCE

2022 - 2024 Tribe 9 Foods, LLC (AR Department): Full Time (40 - 65hrs). Duties: All invoicing - utilizing 4 separate systems, Logging into customer portals for deduction information, Composing reports for internal and external uses, Contacting customers for overdue invoices, Monitoring and responding to A/R emails, Assisting orders team with EDI testing and setup, Electronically filing all invoices and supporting documents, Clearing the banking screen, Troubleshooting invoice and systems issues. 2020 - 2021 Bizfilings (Registered Agent Assistant): Full Time (40hrs). DuƟes: Filing official legal filings and reports for businesses with county governments and, over 20 state governments. Assembling and compleƟng final business packages with legal documents and mailing them to domesƟc and internaƟonal business customers. Sending packages, mailing and emailing correspondence from IRS, state and local governments to clients. Working with other departments to facilitate the order process, and issue resoluƟons. Checking order accuracy and rejecƟng for correcƟons. 2019-2019 Acadia Healthcare (Posting Specialist): Full Time (40-70hrs) Duties: Manual, and Auto posting in 3 systems. Researching patient and billing issues. Sending reports to our head biller. Contacting insurance companies for billing information. Helping our billing team with Rx billing, and claim submissions. Only non-biller to do super billing. One of a few selected to bill for certain drugs. Training new employees. First person ever to back-up our Head Biller/AR person.

2014- 2018 Health Grades (Customer Service Specialist): Full Time (40 hrs). Duties: Researching doctors for callers and healthcare professionals. Assisting doctor’s offices with documenting patient demographics. Guiding patients and healthcare professionals to the correct destination. Making appointments and referrals. Working on special projects and selected for exclusive call queues. Training new employees.

2012-2013 Miscellaneous work at home jobs: Part Time (10-35 hrs). 2004-2011 TDS Telecom (Tech Support): Full Time (40-45 hrs). Duties: Troubleshooting resolutions of: Computer connectivity, Dial-up, DSL, Wireless, Web-mail, Computer, E-mail Programs, Operating systems, Cable T.V., and Telephones. Member of the Webhosting, and DNS Administration teams. Helping our Network Operations Center with call backs, and data gathering. Developing company troubleshooting flow-lists. 1999-2004 Sitel Technical Services Inc. (Tech Support): Full Time (40-45 hrs). Duties: Providing technical support and resolution for: Software, Computer programs and, Connectivity issues. Being selected to take Windows and Mac calls and, many levels of support

1998-1999 Sam Goody (3rd Key Manager): Part Time (10-45 hrs). Duties: Setting up displays and promotions, Training employees, Register operations, Opening the store, Daily planning, Closing and closing paperwork, Providing excellent customer service and, Checking in shipments.

1997-1998 Big Toe Sports (Store Manager): Full Time (40-65 hrs). Duties: Supervising and training employees, Opening and closing, Taking catalog and team orders, Merchandising, Store stocking, Screen-printing, Register operations, Contacting suppliers and shipping companies, Labeling/grouping catalogs for mailing.

NOTES

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