Customer Service Data Entry

DONALD MCRAE

609-***-**** • *******.*****@*****.*** • Burlington, NJ

Objective

Seeking employment opportunities using my CDL: Class A License with triples and doubles, tankers, and HAZMAT endorsements through Smith & Solomon driving school.

Skills

Accurate data entry with MS Office Suites • Logistics Operations • Growth/Solution-oriented mindset • Adaptable in Adverse Situations

• OSHA Safety & Compliance

Effective Customer Service & Conflict Resolution

Time Management Organization & Team Collaboration

Experience

MARCH 2023 – JUNE 2024

Customer Service Representative (Remote) TD Bank Mt. Laurel, NJ

Thrived in a high-energy call center, managing a large volume of 90+ inbound customer calls with poise and professionalism.

Excelled at assisting customers with their questions, swiftly resolving concerns, and enlightening them about our suite of banking products and services.

Committed to fostering positive interactions, adeptly addressing and resolving complaints, reflected in an impressive customer service rating of 95% or higher.

APRIL 2022 – OCT. 2022

(Temporary) Delivery Driver Thunderbolt Logistics Bordentown, NJ

Ensured timely package delivery, contributing to overall customer satisfaction.

Loaded and unloaded packages off trucks, following necessary safety protocols ensuring an injury-free record.

Compiled complete records of truck maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations.

Meticulously planned route in accordance with delivery instructions to meet tight deadlines.

Followed all traffic laws and safety regulations to maintain a clean driving record.

JUNE 2019 – MAY 2022

Customer Success Agent Freedom Mortgage Marlton, NJ

Expertly handled 100+ inbound and outbound communications, ensuring every customer feels heard and helped.

Excelled in time management, seamlessly juggling multiple tasks and consistently meeting critical deadlines.

Crafted clear and concise verbal and written responses, addressing customer needs effectively. Collaborating with a passionate team in guiding customers with ease.

FEB. 2019 – JUNE 2019

Life Insurance Producer American Income Life Cherry Hill, NJ

Proactively assisted union members by reviewing current policies and advising on optimal coverage to meet their unique needs.

Diligently crafted life insurance policies that secure the future of individuals and their loved ones.

Empowered clients with the knowledge of different policy types to make informed decisions.

MAY 2016 – JAN. 2020

VARIOUS CONTRACT ROLES

Customer Service Representative Cenlar Ewing, NJ (JULY 2019 – JAN. 2020)

Insurance Service Agent AAA Hamilton, NJ (JAN. 2018 – JAN. 2019)

Quality Assurance Rep II Freedom Mortgage Corp Moorestown, NJ (MAY 2016 – JAN. 2018)

Volunteer Experience

JANUARY 2021 – PRESENT

Manager of People and Culture (Sergeant at Arms) RR Lifestyles, Inc Burlington, NJ

Serves as a volunteer state official for an international lifestyle and community-focused organization, steering people relations and ensuring cultural integrity.

Excels in amicable conflict resolution, upholding the organization’s rules, regulations, and code of conduct with diplomacy and fairness.

Skillfully coordinates both statewide and national events, ensuring seamless execution.

Education

High School Diploma Burlington City High School Burlington, NJ

Some College Delaware State University ’93-‘97 Dover, DE

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