Product Manager Quality Assurance

MATHEUS SILVEIRA

Tampa, Florida +1-518-***-**** *********@*****.*** linkedin.com/in/matheusmcs SUMMARY

Results-driven technical product manager with a 20+ year background in software development, quality assurance, and product management. Expertise in internationalization, localization, and global product launches, with a proven track record of improving revenue through customer-focused digital strategies. Skilled in streamlining compliance and risk management processes, and in leading cross-functional teams using Agile methodologies to bring innovative products to market.

EXPERIENCE

Lead Technical Product Manager

PayPal Inc Tampa, FL Apr 2021 – Jul 2024

• Managed cross-functional teams to launch features in multiple markets, ensuring payments merchant onboarding regulatory risk and compliance requirements are met and driving user adoption and revenue growth.

• Led internationalization technical product team to improve Merchant and Consumer Onboarding experiences with end-to-end responsibility for managing product portfolio, epics, user stories, and backlog using Jira.

• Led product development of World Ready SDK, resulting in over 20,000 hours saved for developers, 30% team operational cost reduction and translation services by deprecating legacy systems and developing new solutions

• Led user engagement and conversion rate improvement by implementing business data analysis based on instrumentation and existing structured and unstructured data Sr Global Product Quality Manager

PayPal Inc San Jose, CA Aug 2019 – Apr 2021

• Developed and implemented comprehensive testing protocols, resulting in a 10% defect rate reduction and increased customer satisfaction, significantly enhancing the reputation across the payments ecosystem.

• Effectively managed beta programs for 12 products, optimizing portfolio management and User Stories, ensuring actionable feedback delivery.

• Enhanced compliance processes for LATAM markets by conducting detailed risk assessments and closely collaborating with legal teams, risk and compliance to meet regulatory standards. Sr. Product Marketing Manager for Partners

PayPal Inc San Jose, CA, US Jul 2018 – Aug 2019

• Defined and validated value propositions for global payment products, leading cross-functional collaboration to improve product success with data-driven insights by creating a global feature availability map.

• Defined and validated value propositions, market positioning and offerings for global payment products by engaging with multidisciplinary teams, enhancing alignment with partner goals. Sr. Product Manager for Latin America

PayPal Inc San Jose, CA, US Jul 2016 – Jul 2018

• Drove a 25% increase in user conversion by collaborating with engineering, risk & compliance acquirers, card network and issuers, analytics, and platform partners to enhance product efficiency and user experience.

• Led agile practices and cross-functional collaboration across multiple time zones to launch the PayPal Plus checkout payments and Delayed Disbursements feature, resulting in an improved UX and increased CSAT.

• Identified customer needs and technology gaps, influenced cross-functional teams, and drove high impact initiatives for market-specific needs in LatAm, leading to a 20% increase in user satisfaction Sr. Quality Assurance Manager for Latin America

PayPal Inc São Paulo, SP, BR Jan 2012 – Jul 2016

• Managed a team of 3 quality professionals, ensuring top-notch products through country-specific regression tests and localization checks throughout the SDLC.

• Led agile practices and cross-functional collaboration across multiple timezones to launch the payments in installment features, resulting in an improvement in revenue, UX and increased CSAT.

• Delivered a 20% improvement in defect detection rate by implementing meticulous testing, sprint planning, and risk and compliance requirements, ensuring enhanced product reliability. Software Development Manager

IBM São Paulo, SP, BR Oct 2009 – Dec 2011

• Improved quality coverage for software and hardware data management products by 35% by executing comprehensive test strategies with a 22-member QA team, ultimately enhancing customer satisfaction and decreasing post-release issues within 2 years.

• Led a team of 25 engineers in implementing testing tools, resulting in a reduction in defects across Information Management product lines, improving product quality and customer satisfaction (CSAT) in 6-month cycles Quality Assurance Team Lead

IBM São Paulo, SP, BR Jan 2007 – Oct 2009

• Led a team of 5 QA engineers to improve the defect detection rate for the MAXIMO app, collaborating with the PD team to ensure high-quality release criteria were met in 2 years. Quality Assurance Team Lead

IBM MRO SOFTWARE São Paulo, SP, BR Apr 2005 – Jan 2007

• Led quality engineering team to test and support multiple MAXIMO EAM Industry Solutions and maintenance of the development infrastructure, including databases, web servers, and applications. ADDITIONAL EXPERIENCE

Quality Assurance Engineer ATOS São Paulo, SP, BR Apr 2004 – Apr 2005 Quality Assurance Manager RAPP DIGITAL São Paulo, SP, BR Aug 2003 – Apr 2004 Knowledge Base System Lead AOL INC São Paulo, SP, BR Aug 2002 – Aug 2003 Quality Assurance Engineer AOL INC São Paulo, SP, BR Aug 2001 – Aug 2002 L2 Technical Support Analyst AOL INC São Paulo, SP, BR Feb 2000 – Aug 2001 Intern Merchant Technical Support ATOS São Paulo, SP, BR Aug 1999 – Feb 2000 EDUCATION

• Specialization in Decentralized Finance Duke University

• Master’s in Project Management Centro Universitário SENAC/SP

• Bachelor in Computer Science Pontifícia Universidade Católica de São Paulo PUC/SP

• Equitable Leadership Development UC Berkeley Haas School of Business CERTIFICATIONS

• Certified Scrum Master (CSM) - ScrumAlliance

• Certified Scrum Product Owner (CSPO) - ScrumAlliance

• Agile Project Management Professional - Atlassian

• Essentials in Generative AI - Microsoft

• Cloud Leader Certificate - Google

• Prompt Engineering - Google

• Microservices Foundations Professional - Kong

• Workday Basics Series Certificate - Workday

• Pragmatic Product Marketing Framework (PMC I) - Pragmatic Institute ADDITIONAL SKILLS AND TOOLS

• Soft Skills: Collaboration, Communication, Negotiation, Problem Solving, Solution Oriented, Strategic Thinking

• Professional: Agile Methodologies, GenAI, Business Operations, Communication Skills, Competitive Analysis, Cross-Functional Collaboration, Customer Focus, Data Analysis, Developer Experience, Finance, Go to market, Internationalization, Market Data Insights, Product Roadmapping, Risk Assessment, Stakeholder Management, Strategic Thinking, User Research, Vision and Strategy, Localization, Content Management

• Tools & Technologies: A/B Testing, API & SDK, GPT, Machine Learning, CI/CD, Cloud Infrastructure, Confluence, Data Management, Figma, Gemini (Duet), GitHub, JIRA, Power Bi, SaaS, Salesforce, Smartsheet, Tableau, Asset Management, Workday, Microservices, Splunk, Google Cloud, Prompt Engineering LANGUAGES

• Portuguese

• English

• Spanish

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