Customer Service Montego Bay
Resume:
Tashoy
Channer
Marketing &
Tourism
Professional
Contact information
Lilliput Grange Pen
Montego Bay
tshoichan@yahoomail,com
LinkedIn: Tashoy Channer-Briscoe
Experience VIP Attractions / Customer Service
Executive June 2015 - May 2018, Sangster’s
International Airport
Handled the sale of the company’s products and services. Greeted passengers as they came off their flight and assisted them through the airport, fast-track.
Premier Aquatics/ Lifeguard
May 2018 - September 2018, Virginia, USA
Monitored swimming pools in a gated community.
Miss UWI-Western campus / Event Coordinator
September 2018 - November 2018, Montego Bay, St. James Sought sponsors, delegated tasks, monitored training and ensured that all areas of the event were effectively monitored. Tourism Product Development Company / Intern
May 2019 - September 2019, Falmouth, Trelawny
Managed inner-community summer camp, coordinated events, conducted surveys, assisted with visitor safety measures. Montego Bay Marine Park Trust / Intern
March 2021 – November 2021, Montego Bay/ St. James Assisted with administration duties (edited monthly and annual reports, did filing), sales/marketing (sold tours for the park), customer service (answered phone calls, assisted the office assistant) and carried out tours. In addition, I learned how to drive a boat, improved my swimming and learned about the importance of protecting our marine environment.
Influx / Customer service agent
June 2021 – September 2021, Online
This was an online job where I did customer support by answering emails.. RIU Montego Bay/ Front desk agent
October 2021 – July 2022
Mahoe Bay, Ironshore
Fast-paced environment where I was challenged to multitask on a daily basis.. Some of my duties included cashier, telephone operator, checking in and . checking out over 250 rooms daily and handling complex guest questions and concerns.
Island Routes/Travel Experience Concierge
December 2022– present
9 Queen's Drive
Handled lead generation and conversion for high end vacation packages. This role included follow-ups curating bespoke tours for high end clients, qualifying a prospect, needs analysis, proposal building, negotiating with clients and closing sales. I utilized Microsoft Word, Excel, reservation management platforms such as resmark, hubspot and salesforce.6 years experience in tourism.
Skills
Event planning management, marketing plan development, marketing communications development, marketing strategy improvement, creative idea generation, team
management/leadership, tourism development (community tourism, ecotourism, visitor safety), quality control, destination marketing, intermediate Spanish speaker, computer literate, customer service, content marketer. Writer, sales, presentation skills. Project management
.
Education Chetwood Memorial Primary
September 2004 - July 2009, Queen’s Drive, Montego Bay Montego Bay High School for Girls
September 2009 - June 2015, 51 Union Street, Montego Bay 8 CXC subjects with 5 distinctions, 2 credits, and 1 pass 4 CAPE subjects with 1 distinction and 3 credits
University of the West Indies/ BSc Marketing and
Tourism Management/ Upper-second class
hons.
September 2015 - July 2020, Queen’s Drive, Montego Bay Team Jamaica Certification
October 2021
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