Customer Service Administrative Assistant
Resume:
Administrative Assistant/ Clerical
Customer Service –Proven ability to establish rapport with clients and exceed customer satisfaction.
Clerical Support—Working knowledge of computer systems/programs, data entry and word processing
Administrative skills
Multi-line phone systems
Business Correspondence
Client Relations
Government Relations
Customer Service
Directing Clients
Transcribing
Public Speaking
Event planning
Management
Account Management
Greeting Visitors
Active Listening
Oral Communication
Record Keeping
Sorting & Delivering Mail
Scheduling
Public relations
Agent/sales support
AR/AP -Collections
Outbound/inbound calls 100+day
Written Communication
Maintaining Office Records
Office Equipment
Supply Order and Processing
Issue Resolution
Research I
Fundraising
Hiring
Marketing
Technical Skills: Microsoft Office Suite, QuickBooks, Mac, Windows XP, AS400, Word Perfect, Excel, Power Point, Label Traxx, 10key, Typing-65+wpm. Proven ability to learn and retain a working knowledge of industry specific programs with ease and minimal training.
Professional Experience
VIZY PAY- Portland, OR 10/2018- Present
Executive Account Manager/ B2B Sales
Seeking out prospective client and proactively reaching out to current clients to ensure client satisfaction and retention
Respond to customer inquiries
Sought out new sales opportunities through networking and build long-term partnerships
Establish and maintain new and existing business relationships
UTILITY TELECOM — Stockton, CA 11/2016 -8/2018
Marketing and Sales
Seeking out prospective client and proactively reaching out to current clients to ensure client satisfaction and retention
Respond to customer inquiries and put sales team into contact with potential customers
Sought out new sales opportunities through networking and build long-term partnerships
Provided professional after sales support to enhance customer satisfaction
Attend and plan various B2B events to network with regional business and increase recognition and brand familiarity
Reach out to governmental agencies and network with various state, county, and city procurement offices to obtain contracts.
ST. BASIL GREEK ORTHODOX CHURCH — Stockton, CA 06/2008 – 09/2013
Church Administrator
Creation and maintenance of master calendar
Collected and recorded financial contributions
Event support and planning
Personal and business correspondence: responded to email, mail, and phone calls
Publication of weekly bulletins
Ordering and stocking office and bookstore supplies
Reported and maintained all records of sacraments
PLATINUM ADVISORS LLC — Sacramento/ San Francisco, CA 2005 - 2007
Executive Assistant/Scheduler to President and CEO
Schedule meetings, events and conferences
Made travel arrangements for staff and clients
Host conference calls for staff and clients
Transcribed minutes from meetings and conference calls
Delegate various tasks to support staff and supervise through project completion
ADMINISTRATIVE ASSISTANT OFFICE OF ASSEMBLY MAJORITY LEADER — Sacramento, CA 2003 - 2005
Administrative Assistant Office of California State Assembly Majority Leader
Responsible for a variety of administrative and clerical duties to assist in efficiency of the Majority Leaders office
Answered phone and ensured information is disseminated to staff
Greeted constituents, visitors, lobbyists and capitol staff
Provided information to callers and visitors
Organized and maintained paper and electronic files
Provided administrative support to staff and team
MIKE HARVEY FARMERS INSURANCE — McKinleyville, CA 1999 - 2002
Insurance Agent Assistant
Researched insurance policy rates and premiums
Provided support to agents by tending to clients needs through customer service
Advocated on behalf of clients related to their insurance policy claims
ANDERSON ROBINSON STARKEY INSURANCE— Arcata, CA 1997 - 1999
Staff Assistant to Health Policy Underwriters
Advocated on behalf of clients
Reviewed health, life and accidental death policy applications
Provided support to insurance agents by tending to clients’ needs through customer service
Managed client records
Education
HUMBOLDT STATE UNIVERSITY— Arcata, CA Bachelor of Arts in Political Science/ Minor: international relations
COLLEGE OF THE REDWOODS — Eureka, CA Associates of Arts in Humanities
Certificates and Licenses
LEGISLATIVE SERVICES— Completion of Robert M. Hertzberg Capitol Institute Training Course
SCHEDULING TIPS — Completion of Robert M. Hertzberg Capitol Institute Training Course
OUTLOOK CALENDAR — Completion of Robert M. Hertzberg Capitol Institute Training Course
MS OUTLOOK CONTACTS — Completion of Robert M. Hertzberg Capitol Institute Training Course
PROFESSIONAL REFERENCES, LETTERS OF RECCOMINDATION, ADDITIONAL WORK EXPERIENCE AND AN OUTLINE OF MY EXTENSIVE VOLUNTEER HISTORY ARE ALL AVAILABLE UPON REQUEST
April 11, 2020
Attention Hiring Department
Hiring Manager,
I wanted to take a few moments to introduce myself. My hope is to provide you with a little insight into who I am as a person and an employee. My experience working in an office environment is not only extensive it is diverse as well. I’ve had many titles, remaining very flexible and eager to learn new skills outside of my job description. Adapting to what was needed, willing to assist or contribute where my talents were optimized. In addition to my professional experience I am fortunate to have a rich volunteer history. Volunteering has allowed me to give back to my community and to get involved when there are issues, I feel passionate about. volunteering has helped me develop skills that have been useful in my personal and professional life.
I am entering back into the work force after two years devoted to my children. I decided the time was needed to help them adjust following our move from California. However, I am now more than ready to get back to work. Being a stay at home mom is the most difficult job I’ve ever had. The pay is awful, and hours are long. Plus, I’ve come to the realization that everyone would be happier and better adjusted if I had something for me. That something is a job, a reason to get ready every day, something to feel good about, where I know that I am contributing and bring value.
I bring to the table a wide array of skills and am always willing to learn something new. I am an extroverted ‘people person’ who does best when helping others. I know my way around any small thru large size office, from mom and pop organizations to the structural complexities of the California State legislature, and everything in between. I do well is high stress situations and am often the person nominated to deal with upset customer, or difficult employee reviews. I have excellent communication and interpersonal skills and am not afraid to ask for help but am equally willing to offer it. I am a team player who believes in the grater good and working to achieve a shared goal. As with anything new, if given the opportunity to grown as a member of you team, there may be a learning curve as I get my feet wet learn the in’s and out’s of a new position. However, I can guarantee if you hire me you will be glad you did. I have tenacity and am committed to putting my best foot forward evert day. I am driven, optimistic and put a smile behind everything I do. My goal is to not only get a job but to become an invaluable member of your organization. I look forward to discussing all I have to offer at your convenience, and I appreciate your consideration in advance.
Mika Spanos
**********@*******.***
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