Customer Service Representative

RD Rae-D Ann Dunk

Arlington, TX ***** +1-817-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Microsoft PowerPoint

Sales Expertise

Microsoft Word

Active Listening

Customer Relations

Order Fulfillment

Retail Sales Customer Service

Reading Comprehension

Warehousing Functions

Money Handling Abilities

Sales and Upselling

Understanding Customer Needs

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 02/2022 to CURRENT TruGreen

Handled customer inquiries and suggestions courteously and professionally.

Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Utilized customer service software to manage interactions and track customer satisfaction.

SALES ASSOCIATE 09/2021 to CURRENT

G by Guess

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.

Managed returns, exchanges and refunds in accordance with store policy. Answered customer questions about sizing, accessories, and merchandise care.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

LYFT DRIVER 02/2020 to 09/2020

IMA

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Followed company guidelines and policies when interacting with passengers.

Built and maintained positive relationships with passengers by providing friendly and professional service.

Assisted passengers with loading and unloading luggage for enhanced customer care.

Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

WAREHOUSE 02/2020 to 05/2020

Puente

Loaded, unloaded, and moved material to and from storage and production areas.

Checked packages and merchandise for damage and notified vendors. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Conducted regular inspections and audits to check quality and verify inventory levels.

CUSTOMER SERVICE ASSISTANT 08/2018 to 12/2018

Magazine Store

Maintained clean and organized work environment to maintain customer safety.

Built strong relationships with customers and colleagues by providing friendly and personable service.

Responded to customer calls and emails to answer questions about products and services.

Answered customer questions about product availability and shipment times.

Refunded money and adjusted bills to resolve customer service or billing complaints.

CUSTOMER SERVICE RAMP AGENT 02/2018 to 08/2018

DFW International Airport - DFW

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer calls and emails to answer questions about products and services.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Communicated with clients regarding account services, statements, and balances.

FRONT END CASHIER 10/2016 to 04/2018

Kroger

Greeted customers and responded to requests for information. Helped customers complete purchases, locate items, and join reward programs.

Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Processed credit card, EBT, and gift certificate payments with electronic computer system.

Approached every question or concern with calm and level-headed approach.

Maintained organized and orderly front end and removed carts, baskets, and debris.

Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.

AFTER SCHOOL TEACHER 05/2010 to 04/2018

Destiny Academy, Character

Observed and monitored children's play activities to promote healthy, safe environment.

Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.

Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems. Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies. Monitored student attendance by collecting attendance rosters and overseeing attendance database.

Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior. Helped students explore concepts with engaging, learning-focused activities.

EDUCATION Associate Arts

High school diploma or GED

Associate of Arts Arts 05/2016

Tarrant County College District, Fort Worth, TX

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