Customer Service Document Control
Resume:
L I NDA T . MAI
DOCUMENT CONTROL LEAD SPECIALIZING IN CUSTOMER SERVICE
CONTACT PROFILE
*********@*****.***
With over 13 years of experience in Document Control, I excel in delivering exceptional customer service for large- scale engineering, procurement, and construction (EPC) projects. My expertise includes providing excellent support for documentation and drawings across various disciplines. Known for my organizational skills, quick learning ability, and efficient problem-solving, I ensure all project documentation is accurate, up-to-date, and accessible. My team-oriented approach fosters seamless collaboration, contributing to a positive work environment, while my dedication to customer service ensures stakeholders receive the support they need. SKILLS EXPERIENCE
Document Control
Management
Customer Service
Team Collaboration
Organizational Skills
Problem Solving
Compliance
Quality Assurance
Project Administration
Kiewit Corporation
Document Control Lead
2020 - 2024
Document Control Lead assisting engineering and technical teams with their documentation and drawings. Responsible for the timely, accurate and efficient preparation and management of over 1000+ documents. Ensured all
documents adhered to relevant industry standards,
regulations and company policies. Provided exceptional customer service by communicating with project teams to ensure that documents were distributed and received correctly.
Bechtel Corporation
Document Control Specialist
2011 - 2019
Processed design documents such as drawings,
specifications, change documents, calculation and
engineering documents. Worked with a cohesive team to achieve project goals with challenging schedules.
Responsible for assisting and training other employees. Represented department at management and project
meetings.
EDUCATION
Vo Truong Toan High School
1981
Vietnam
SOFTWARE / PLATFORMS
Microsoft Office
ProArc
Lotus 1-2-3
PLM
Aconex
Sharepoint
Infowork
eBentley
TeamBinder
Flour Corporation
Senior Document and Data Management
2008 - 2011
Responsible for training new team members and engineers on how to access documents in POL, process engineering electronic squad check documents, and use Project Online
(POL) and ProArc for recording, management, controlling and distributing documents to the project team. Monitored and ensured work processes were in compliance with Document and Data Management procedures for
documents and megadata compiled in ProArc. Responsible for addressing vendor issues regarding late document submissions
Bechtel Corporation
Project Administrative Assistant
2007 - 2008
Worked under the direction of the Project Administrator to process multiple document types such as drawings,
specifications, change documents, and vendor/supplier submittals through eRoom and InfoWorks. Monitored and ensured work processes were in compliance with
administrative procedures. Validated data entry and accuracy of information within documents.
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