A Team Customer Service

ENYER ISAAC MALDONADO MORFA

Nationality : Dominican

Marital Status : Single

Email : **************@*****.***

Date of Birth : 05/12/1994

ID : 402-***-****-8

Passport : RD4923343

Addres :Calle Jacobo Madjluta Manzana a, residencial ita esther edi: E11 apart: 101 Santo Domingo Norte

Cell phone : 809-***-****

OBJECTIVE

My goal is with my hard work and effort to finish my home and my university studies, build my own company and thus have a better future where I don't need anything and can rise and embark on this journey that is life.

HIGHLIGHTS

Inbound calls

Outbound calls.

Customer service, English / Spanish.

Verbal communication.

Ability to work in a team

EDUCATION

High school diploma

Centro Educativo Manantial de Vida

https://cemdv.edu.do

Address: Calle camino de Juan Tomas no. 12 Jun Tomas La Victoria, Santo Domingo Norte R.D.. Fax Number: 809-***-****. Business Hours: 8:00 A.M a 1:30 P.M.

From 2011 to 2015

Licenciatura en Informatica

Studying the 12th semester of the career

Universidad Autonoma de Santo Domingo (UASD)

E-Mail:****@****.***.**

Adress: Alma Máter, Santo Domingo, República Dominicana Teléfono: (809)535-Phone : 8273 Fax 809-***-****

http://www.uasd.edu.do

WORK EXPERIENCE

1.Customer Service Representative

Concurrent

Alorica, Inc 1-809-***-****

C. Juan Baron Fajardo 269, Santo Domingo

https://www.alorica.com

Responsibility

I have been working in this call center industry since 2019 as customer services representatives learn some skill on how to work with this customer, how to make sales, how to work as a team .

Promoted high customer satisfaction by resolving problem with knowleadgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complains I used to work for Comcast, Walmart, koh’l, amazon customer servicer and tech support .

2.Line cook / The Brunswick

From 06/2019 to 09/2019

EMAIL: ****@************.***

Pone 207-***-****

39 W Grand Ave, Old Orchard Beach, ME 0406

http://www.thebrunswick.com

Responsibility

Operated fryers and grills according to instructions to maintain safety and food quality.

Carried pans and trays of food to and from work stations, stove and refrigerator.

Kept stations stocked and ready for use to maximize productivity.

Set up and performed initial prep work for soups, sauces and salads.

Washed and peeled ingredients to prepare for different meals and recipies.

Set up workstations with needed ingredients, utensils and cooking equipment .

3.Dishwasher

From 06/02/2019 to 09/2019

Joseph's by the Sea

55 W Grand Ave.

Old Orchard Beach

Maine, 04064

Phone:1-207-***-****

Email: ****@***************.***

http://www.josephsbythesea.com

Responsibility

Scrubbed post, pans and try’s by hand or cleaned using industrial washing machine.

Kept disware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items .

Loaded and unloaded dishwashers, washing by hand large post or items used on continuous basis.

Developed great team spirit with other personnel by pitching and helping with task completion.

Sanitized counters and wipe down surfaces following food preparation to prevent cross-contamination from raw meat.

Worked closely with team members to deliver protect requirements, develop solutions and meet deadlines .

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Handle glassware, crystal and other fragile items with exceptional care to prevent breakage.

Scraped and pre-rinsed food dirty dishes and placed items in dishwashing machine

Cleared trash and washed work area tables, walls refrigerator equipment, cooking equipment and floor to keep sanitized kitchen .

4.Auxiliary Worker

Instituto Dermatologico cirugia de la Piel

From 05/2014 to 04/2019

Dirección: Avenida Albert Thomas 66. Santo Domingo, República Dominicana.

Teléfono: 809-***-****

http://dermatologico.org.do

Responsibility

Served customers with speedy and knowledgeable assistance for packing stuff needs.

Assigned tasks to employees and monitored productivity, performance and task completion .

Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.

Boosted productivity and efficiency for staff solution implementation.

5.Housekeeper

Landings Inn and Coltages

From 05/2018 to 09/2018

Adress : 29 Saco Ave, Old Orchard Beach,

Maine 04064, United States

Pone : 207-***-****

https://thelandingsinnandcottages.com

Responsibility

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Interacted pleasantly with clients and guests when performing daily duties.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust dirt from hard- to – reach convenience for guests.

Coordinated deliveries of extra rooms furniture, bedding, linens and towels to meet guest needs.

Completed daily list of rooms to turnover between guest, consistently meeting deadlines and completing thorough work.

6.Pred Cook

From 05/2018 to 09/2018

Joseph's by the Sea

55 W Grand Ave.

Old Orchard Beach Maine, 04064

Phone:1-207-***-****

Email: ****@***************.***

http://www.josephsbythesea.com

Responsibility

Retained consistent quality and high accuracy when preparing identical dishes every day.

Grilled and deep fried various foods from meats to potatoes.

Organized and labeled stock of ingredients to maintains needed inventory levels.

Prepped vegetables and ingredients by washing shopping and dicing.

Assisted with dining room task by removing soiled dishes during meal services and returning to kithchen for washing.

Maintained clean and orderly kitchen with regular attention to checklist.

Prepared simple salads and common entrees.

Followed chef prep list and last- minute orders to help team meet customer needs.

7.Bartender and Waitress.

THE PIER PATIO PUB

From 05/2018 to 9/2018

Adress: 2 Old Orchard Street

Old Orchard Beach, ME 04064

Pone: 207-***-****

https://www.oobpier.com/

Responsibility

Maintained accuracy while handling payments, giving chance and printing receipts for customers.

Communicated with kitchen staff to say updated on items availability and customer wait times.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Prepared salads, appetizers and garnishes to assist kitchen staff.

Arranged place setting with clean tablecloths, napkins and tableware to prepare for incoming guests.

Presented food and beverages to quests at tables.

Presented menus to patrons to answer questions about menu items and make recommendations.

Relayed orders to service bar and kitchen via point-of-sale register system.

SEMINARS, TRAINING & COURSES

Waiter and bartender

From 2016

Basic electronic

From 2015

English immersion

From 01/02/2017

Customer services

From 2015

LANGUAGES

English: Fluent

Spanish: Fluent

SKILLS

Knowledge of Microsoft Office

computer training programs.

Excel skills

Credit card payment processing

Retail sales customer service

Contact this candidate