Customer Service Flight Attendant

EDMALYN C. ANCHETA

*** ******** **** **. ***********, NC 28117

Tel: 980-***-****, Email: ******************@*****.*** PROFESSIONAL SUMMARY

An accomplished, results-driven professional with 10 years combined customer interaction and flight service, offering superior service with an energetic, friendly attitude seeking a great opportunity for a career and ready to take it to the next level. Ambitious self- starter ready to embrace new opportunities and challenges.

CORE STRENGTHS

● High energy, positive team player with excellent work ethic, flexible and dependable.

● Passion for working with people; proven commitment to providing superior service.

● Glad to travel, available with minimal notice, and known for thriving under high pressure.

● Demonstrated capacity to work effectively with difficult personality types.

● Able to quickly learn and clearly communicate regulatory guidelines. PROFESSIONAL EXPERIENCE

CHAMPION AIR (Dale Earnhardt Inc.)

Lead Flight Attendant, Nov. 2019 - Present

● Completed pertinent training programs in Jet Charter Airline and executed Flight Attendant responsibilities while ensuring passengers safety and providing exceptional customer service.

● Train New and Contract Flight Attendants.

● Conduct pre-flight safety checks and ensure aircraft is stocked and cleaned.

● Lead passengers in case of emergency and give first aid to passengers if necessary.

● Keep passengers calm and diffuse any stressful situations.

● Provide Friendly and Professional in-flight service and have been consistently praised for delivery of superior service to the Clients.

● Competent at treating Clients with care, compassion and strived to make their experience perfect.

● Ensuring all standards are met and passengers comply with FAA rules and regulations. COMBINED BENEFITS ADMINISTRATORS

Client Advocate, July 2019 - Nov. 2019

● Conduct outreach to the Clients ensuring the expectations are met and to keep Clients happy.

● Assist in the completion of new or renewal benefits applications on behalf of clients.

● Provide case management for all applications, following up with applicants to ensure that respective applications & required documentation are submitted and informing clients about their application status.

● Assist consumers to resolve any problems, answer questions about their benefits.

● Educate eligible partners staff and prospective applicants about benefits and resources, and how to access their benefits including distribution of approved information materials. HYATT REGENCY NEW ORLEANS

Culinary Administrative Assistant/Culinary Supervisor, Oct. 2018 - July 2019

● Oversees assignments and assists Executive Chef in establishing and implementing departmental policies and procedures. Ensure all cooks are following the Culinary policies and safety procedures.

● Monitor, organizes all paperwork in regards to Cooks & Chefs. Organizes and plans department meetings.

● Assists in inputting monthly actual forecast report, staff schedules, daily & weekly payroll reports for culinary and maintain office requisitions/needs.

● Acts as liaison between Chef/Kitchen and other departments to ensure proper flow of information.

ELITE AIRWAYS

Flight Attendant, Sept. 2013 - Oct. 2018

● Ensured all standards were met and passengers complied with FAA rules and regulations

● Instructed passengers on emergency and safety procedures.

● Provided excellent service ensuring passengers were safe and comfortable.

● Performing all regulation cabin duties prior and during flight. INTERCONTINENTAL HOTEL

Front Desk Agent, Oct. 2012 - Oct. 2014

● Represent the first point of contact with guests and handle all stages of the guest's stay while providing exceptional customer service.

● Welcome the guests upon arrival and assign rooms; Accommodates special requests whenever possible.

● Respond to clients/guest’s complaints in a timely and professional manner.

● Handle all payments and follow company procedures and regulations. HILTON RIVERSIDE HOTEL

Hostess, July 2011 - July 2012

● Interact with the arriving guests as they enter the hotel restaurant while providing proficient and professional Food and Beverage service to the guests by meeting and exceeding their expectations.

● Respond to the customer’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

● Complete knowledge of all food and beverage menus. BALTIMORE COUNTRY CLUB

Club Service Attendant, March 2010 - June 2010 (on-job-training)

● Perform all aspects of dining services provided at prestigious Country Club.

● Setting up in banquet service and a-la-carte service.

● Provide excellent customer service. Assist in managing dining and banquet service. EDUCATION

Bachelor of Science in Tourism Management

Centro Escolar University, June 2007 – 2011

Flight Safety International

Corporate Cabin Attendant, May 2021

Flight Safety Recurrent May 2023

References available upon request

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