Project Management Manager
Resume:
************@*****.***
Missouri City, TX 77459
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/shiny-john-mba-msit-safe-4a14946b/
EDUCATION
Master of Science, Technology and Project Management
University of Houston, Houston, TX
January 2022
SAFe Certified
Scaled Agile,
January 2022
Scrum Certification
Scrum Alliance,
January 2021
Master of Business Administration
Texas Women's University, Houston, TX
January 2013
SHINY JOHN
PROFESSIONAL SUMMARY
Program and Operations management professional with over 8 years of proven track record in leading cross-functional teams and driving project and operations success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes, leading teams, and aligning initiatives with organizational objectives.
ACCOMPLISHMENTS
Achieved 35% increase in user subscriptions by including enhancements in onboarding, content creation and ads rewards within the Pandora mobile and web applications
Achieved 80% efficiency in release management turnaround times by introducing Product leadership in release management process meetings.
Sunsetting and closure of Stitcher Podcast systems prior to needed deadline which led to 78% listener transitioning to Pandora podcasts.
Collaborated with commercial leadership and business teams of 35 in the development of standardized Airtable form to streamline product requests in a prioritized fashion
SKILLS
Operations Strategy Development
Project Planning Expertise
Product Launch Coordination
Agile Methodology
Management of Agile Scrum Meetings
Strategic Program Planning
Team Efficiency
Software Release Coordination
Product Objective Setting
Backlog Prioritization
Strategic Product Planning
Staff Management
Stakeholder Engagement
Team Coaching
Jira Project Management
Confluence Expertise
Microsoft 365
Google Workspace
Technical Documentation
Kronos System Experience
Tempo
Project Execution
Effective Strategic Planning
Project Management Leadership
Operational Efficiency
Effective Stakeholder Communication
Strategic Partnership Development
Stakeholder Engagement
Team Leadership
Strategic Partnerships
Vendor Management
ERP System Management
WORK HISTORY
August 2021 - March 2025
SiriusXM-Pandora - Technical Operation Program Manager, Remote
Managed cross-functional teams for successful project completion within deadlines and budgets.
Take charge of business operations management of enterprise-level programs
Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions including project tracking and monitoring.
Identified program obstacles and communicated possible impacts to team.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Coached team members on productivity strategies to accomplish challenging goals.
Improved program efficiency by streamlining processes and implementing time-saving solutions.
Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
Championed best practices in project management, fostering a culture of continuous improvement.
Partner intensely with over 15 internal business stakeholders, including legal, compliance, revenue assurance, product leadership, customer service, and privacy teams, to ensure effective project execution
Work in fast-paced environments with products containing complex, interdependent tech stacks and teams, including over 16 Development team members and over 7 to 10 QE manual and automation team members
Oversee release management, ensuring builds and ramping schedules are on task
Manage several teams within agile framework processes
Lead JIRA management to provide realistic data to stakeholders and support PO and PM to manage expectations
Handle Software Development Lifecycle Management coupled with Agile/Scrum methodology including processes, roles and responsibilities, entry and exit criteria, and key deliverables for each stage
Release Management for end-to-end delivery
Managed and supervised administrative and daily program operations, complying with policies and regulations.
October 2014 - August 2021
City of Houston - Administration Manager, Houston
Led 5 to 7 projects per year from planning to execution as Operations Manager
Handled partnership development and utilization
Served as Cultural Diversity and Inclusion Committee member
led Emergency responses on behalf of Mayor's office for natural disasters in assisting with floods, fires, Covid, and cooling site operations
Led community resourcing events with partners - food bank, health clinics, job readiness, back to school events.
Strong knowledge of city, county policies and procedures.
Exceptional customer/client service.
Working closely with City, County, State, and Federal constituents to better the community and resourcing opportunities.
Formal communications for community and media event management.
Held accountability for emergency management, incident command structure reporting and assessment
Maintained contractual agreements for leasing occupancy agreements and charter agreements between partners between four locations in the northeast region of the City of Houston
Worked closely with finance dealing in budgeting and cost management
Provided leadership, guidance, training, and advice to 12 subordinates
Assisted in the design and implementation of special projects and plans
Operated, oversaw, and implemented needed emergency practices based on OEM directives
Established goals and evaluated section performances, developed subordinates, and devised and managed budget
Coordinated special projects, including planning, research, presentations, promotions, and evaluations
Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization's success.
Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
Reduced employee turnover through employee development and other retention measures.
Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Negotiated and executed contracts on behalf of department.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
August 2013 - October 2014
Harris Health System (Harris County Hospital District) - Project Manager – Capital Projects, Houston
Developed project plans for small to mid-scale complex projects requiring support from multidisciplinary project teams or having multi-project dependencies
Reviewed project management methodology to determine if scaled version should be used on specific projects
Identified constraints and assumptions affecting projects, and resolved project issues within a reasonable period
Prioritized projects/assignments based on multiple, diverse input for competing resources
Handled IT project deliverables including EPIC, Rumba, Beaker implementation and integration
Ensured quality of deliverables produced match expectations of stakeholders
Conducted status review meetings and maintained meeting minutes
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Met project deadlines without sacrificing build quality or workplace safety.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Saved hospital system over 25 million over a 5-year period by standardizing vendor utilization.
CERTIFICATIONS
Agile Certifications with Scrum Alliance and SAFe (Scaled Agile)
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