Customer Service Call Center
Resume:
CUSTOMER SERVICE
GODWIN
EDET
CONTACT INFORMATION
********@*****.***
SKILLS
LANGUAGES
English Advanced
OBJECTIVE
Customer service professional with 5+ years of experience in resolving customer inquiries and issues. Strong communication skills, problem-solving abilities, and dedication to ensuring customer satisfaction. Proficient in CRM systems and multitasking.
EXPERIENCE
PACKAGE DELIVERIES ASSOCIATE
Amazon Deliveries Duluth. Atlanta,GA Mar 2024 - Present CALL CENTER REPRESENTATIVE (CONTRACT ROLE)
Flagstar Bank. Atlanta,GA Aug 2023 - Mar 2024
WAREHOUSE ASSOCIATE (SEASONAL)
Amazon Doraville. Atlanta,GA Oct 2023 - Jan 2024 CUSTOMER SERVICE ACCOUNTS(TEMP))
Honda Financials. Atlanta,GA Jan 2023 - Sep 2023 SALES/CUSTOMER SERVICE EXPERIENCE MANAGER
Talabs Autos. Atlanta,GA Apr 2020 - Dec 2022
COMMERCIAL BANKER
United Bank for Africa. Lagos Nigeria Jan 2012 - Oct 2018 RETAIL BANKER
Zenith Bank International. Lagos Nigeria Feb 2006 - Dec 2011 EDUCATION
DATA ANALYSIS & SQL(CERTIFICATION)
University of Michigan. Michigan 2022 - 2023
B.SC BUSINESS ADMINISTRATION
University Of Lagos. Nigeria Jun 2000 - May 2004 1. Communication
2. Problem-solving
3. Empathy
4. Patience
Call center management.
Multitasking
Salesforce
Customer relations
Safely delivered packages to customers across multiple locations in a timely manner.
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Demonstrated excellent customer service skills by providing friendly and efficient delivery service.
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Knowledgeable in navigating various routes and utilizing GPS navigation systems effectively.
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Maintained accurate delivery records and communicated any issues promptly with management.
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Handled high call volume while maintaining professional and courteous demeanor.
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· Resolved customer inquiries and complaints in a timely and effective manner. Demonstrated strong communication skills while following company scripts and procedures.
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Managed customer accounts, updated records, and ensured accurate information dissemination.
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Experienced in packaging, labeling, and organizing inventory in a fast-paced warehouse environment.
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· Skilled in fulfilling orders with accuracy and efficiency to meet tight deadlines. Knowledgeable in maintaining a clean and organized warehouse to ensure a smooth workflow.
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Proficient in operating forklifts and other equipment to safely transport merchandise.
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Managed customer inquiries and resolved issues in a timely manner, ensuring satisfaction.
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Assisted with account maintenance, including updating contact information and processing payments.
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Collaborated with team members to create and implement strategies for improving customer service.
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Receiving over 50 inbound calls per day and processing payments for customers.
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· Led team of 10 sales associates, exceeding monthly targets by 15%. Resolved customer complaints effectively, maintaining high satisfaction ratings.
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Developed and implemented training program that increased team's performance and productivity.
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Analyzed sales data to identify trends and implemented strategies to drive sales growth.
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Managed commercial loan portfolios, analyzing financial statements and monitoring credit risk.
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Cultivated relationships with commercial clients to understand their financial needs and provide solutions.
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Developed comprehensive credit proposals and presented to underwriters for approval.
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Utilized financial software systems to track client accounts and assist in decision-making processes.
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Supervised teller transactions and provided exceptional customer service in a fast-paced environment.
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Developed and maintained strong customer relationships through personalized financial guidance.
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Promoted financial products and services to meet customer needs and exceed sales targets.
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Ensured compliance with banking regulations and policies to uphold security and confidentiality standards.
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Contact this candidate