Branch Manager Credit Union

Britni Lee Blea

**** **** ** **, *** Rancho, NM *7144, 505-***-****, **********@*****.*** linkedin.com/in/Britni-lee-blea-ccufc-a788b1286

Profile

Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic. Hardworking with over 19 years of experience in financial background. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Experience

Bank Manager BMO Bank December 2025- Present

·Guides, directs, and coaches employees to deliver exceptional services to BMO customers and prospects.

·Improves team performance, recognizes and rewards performance, coaches’ employees, supports their development, and manages poor performance.

·Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.

·Builds the business plan for the branch.

·Works independently on a range of complex tasks, which may include unique situations

SENIOR BRANCH MANAGER DEL NORTE CREDIT UNION FEB 2022-AUGUST 2024

·Review monthly production of the branch to ensure appropriate results are attained

· Monitor surveys and coach to the results and engage with staff in all areas of the branch to be able to provide constructive feedback on their performance

·Monitor surveys and coach to the results and engage with staff in all areas of the branch to be able to provide constructive feedback on their performance

·Assign tasks to take advantage of individual employee's skills and abilities to increase their effectiveness in meeting internal and external member needs

·Daily operations. Ensuring branch is ready for audits at any given time.

·Assisting members to better their financial future with financial coaching.

BRANCH MANAGER MARINER FINANCE AUGUST 2021-FEB 2022

·Collaborated with cross-functional teams to optimize service offerings and drive business growth.

Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.

Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.

Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.

Streamlined communication channels for increased efficiency and better overall customer satisfaction.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

SENIOR BRANCH MANAGER GUADALUPE CREDIT UNION APRIL 21, 2005-FEB 2021

·Several positions held with GCU

·Review monthly production of the branch to ensure appropriate results are attained

Properly follow regulations, policies, and procedures.

·Monitor surveys and coach to the results

Engage with staff in all areas of the branch to be able to provide constructive feedback on their performance.

·Respond to audit exceptions within allowable timeframes, actively work to resolve outages for the branch to include return checks and ensure drawers are balanced and within limits, including the vault.

·Delegate and set productivity goals for staff that ensure the delivery of internal or external service that provides financial empowerment and balances the best interests of the credit union and the membership.

·Take responsibility for actions, solve problems as they arise, keep all parties fully informed, and follow through to completion. Appropriately involve manager when situation warrants

Education

Santa Fe Community College

CAPITAL HIGH SCHOOL-HIGH SCHOOL DIPLOMA

Skills & Abilities

·Critical thinking skills

·Excellent interpersonal and communication skills

·Strategic Planning

·Staff management and development

·Excellent Member service

·Training and certifications

·Credit union development, CUDE

·Financial Counseling certification program

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