Call Center Customer Relations
Resume:
Shirley Jackson
Albuquerque, NM *****
************@*****.***
· Read, write & speak English in a fast-pace environment
· Ability to develop strong customer relations
· Demonstrated ability to assess situations and respond appropriately
· Highly skilled in providing information regarding products and services of company
· In-depth knowledge of taking orders
· Hands-on experience in reviewing, updating or making changes to customer accounts
· Track record of listening and responding to customers' needs and concerns
· Able to handle returns and complaints effectively
· Demonstrated ability to record details of client contacts and service history
· Proven ability to determine answers and solutions quickly
· Monitoring/Assessing
· Multi-task in a fast environment
· Investigate claims
· Law and Government
· Administration and Management
· Negotiation
· Judgment and Decision Making
· Proven ability to determine answers and solutions quickly
· Microsoft Office Suite
· Sales Force
· Blue Cross Clue Shield Website negation
Work Experience
Sales
Direct demo - Albuquerque, NM
January 2023 to Present
Pitching vitamin supplements as a Qunol vender representative. Making quotas to earn commissions. BDC Representative
Camping World - Albuquerque, NM
March 2022 to September 2023
Call center lead generation and sales.
Sales
Superior roofing - Albuquerque, NM
September 2022 to January 2023
New business. Didn’t work out and now out of business. Sales
Cabinets To Go - Albuquerque, NM
August 2022 to December 2022
TBD upon request
Sales
SUNRUN SOLAR - Albuquerque, NM
May 2020 to March 2021
Lead generator for solar sales department in a vendor big box arena. On Call Banquets
Hyatt Regency - Albuquerque, NM
May 2017 to June 2020
Room set up prior to banquets, Serving food and beverage in fine dining setting. Break down of room post banquet.
Sales
Dreamstyle Remodeling - Albuquerque, NM
April 2018 to March 2020
Lead generation through big box stores and festival venues. Delivery/other
Panera Bread - Albuquerque, NM
May 2017 to January 2020
Delivery driver going to residences or businesses with their pre-ordered the food and beverage ordered. Done in a timely manner, personal vehicle. In-between orders I would assist in the dining room. Retention Specialist
CDIS/SSI Insure BCBS Agency - Albuquerque, NM
February 2017 to April 2017
This position requires extensive Policy and Procedure adherence combined with extensive certification testing once a year. Customers service. 90% outbound calls along with walk in clients and data entry. Weekly telecom staff meetings.
Year-round learning.
Funeral Service/Sales Counselor
Daniels Family Funeral Services - Albuquerque, NM
November 2016 to February 2017
Taking care of funerals and assisting with their needs. Sales of pre planned funerals. Supervising Agent/sales
American Income Life Insurance - Albuquerque, NM
September 2015 to November 2016
Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Sales Agent
Garcia Automotive Group - Albuquerque, NM
May 2015 to July 2015
Built a good rapport with all clients and referred them to the sales manager for sale deals. Client Services Representative
Lockheed Martin Corp - Albuquerque, NM
February 2013 to December 2014
Inbound call center contacted through Lockheed Martin for providing service and product information. Provided callers with information on promotions. Resolved customers’ technical issues over the phone. Client Services Medical Assistant
St Martins Hospitality Center - Albuquerque, NM
June 2010 to February 2013
In the behavioral health dept records pulling and refiling, data entry for the entire floor as well sorting and distributing mail, and aiding with drug tests, vitals, and interviewing clients to assist in appointments to see the Nurse
Practitioner.
Sales Associate
Melloy Nissan - Albuquerque, NM
July 2009 to January 2010
Greet customers and determine their vehicle needs. Demonstrated the vehicle and how its characteristics, capabilities and features will benefit the customer. Took test drives. Sales Associate
Saturn of Albuquerque - Albuquerque, NM
December 2007 to June 2009
Determining customer automotive needs while educating the customer on new and used car ownership. Demonstrating vehicle benefits and features, along with test drives. Ability to use dealer track and CRM. Consultant
Jenny Craig Weightloss Center - Albuquerque, NM
January 2006 to December 2007
Making decisions regarding assignment and prioritization of procurement’s that affect clients and staff. Provided accurate and comprehensive information to members prioritizing a complicated workload; managing effective communication with all areas of the support. Food Service Banquets
Tamaya Hyatt resort - Santa Ana Pueblo, NM
November 2006 to February 2007
Set banquet rooms and halls as per instructions of the event manager, that all decorations have been set in accordance to the instructions for a special experience. Food Service Specialist
Anthem Country Club - Anthem, AZ
September 2004 to January 2006
Check with customers to ensure that they are enjoying their meals and act to correct any problems.
• 20 + years additional food service experience available upon request. Education
Vocational School Certificate in Medical billing and coding Brookline College - Albuquerque, NM
Present
Palomar Community College
May 1981
Skills
• Medical Coding
• Events Management
• Medical Billing
• Medical Terminology
Certifications and Licenses
Medical Billing Certification
Diploma medical billing and coding
August 2011 to Present
Diploma from Brookline College
Life & Health Insurance License
Contact this candidate