Customer Service Patient Access

RENATTA LOCKETT

**** ***** ***** **. ******* Tx. 77047 · 281-***-****

*******.*******@*****.***

OBJECTIVE

I am currently seeking a position with the opportunity for professional growth where I can utilize my strong customer service skills and knowledge of Patient Access policies and procedure to achieve department goals.

SKILLS

Customer service skills, type 35 wpm, team player, good communicator, insurance verification, strong knowledge of epic applications EXPERIENCE

• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle

• Ensures assigned DARs and/or work queues are monitored and worked daily, ensuring that all elements of the accounts are secured for billing

• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion

• Obtains insurance referrals, as required by individual insurance plans, documenting referral numbers in the appropriate fields for accurate billing.

• Contacts patient/guarantor prior to date of service to inform them of estimated payment due at the time of service. Documents details of all successful and unsuccessful attempts at patient/guarantor contact

• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and Champus forms, and other required paperwork, as measured by TEXAS CHILDRENS HOSPITAL

01/25/2019 – 10/5/2024

Admission ( Patient Access Rep)

2

account audits, medical record review and feedback from downstream departments

• Documents in account notes all pertinent information required to successfully bill and collect on the claim

• Provides continuous support of process improvements through compilation of data, excellent customer service, monitoring and evaluation of departmental roles, and proposals for process improvement initiatives

•

Houston Methodist

10/20/2015 – 11/17/20018

Admitting Rep (Patient access)

• Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information into EPIC.

• Secures payments by informing patient of their financial responsibility, screening insurance information; identifying patients requiring pre- admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions.

• Prepares patient booklets which contain information.

• Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms; receiving payment and issuing receipts for tv and video rentals; accepting patient valuables; distributing patient information literature.

• Verifies patient identify by checking identification; preparing and placing identification band on patient. Ensures patient's arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient's arrival; calling volunteer to transport the patient to the assigned area.

• Provides information to the public by answering admitting procedures, hospital regulations and service inquiries of patients and the public; referring inquiries.

TRI-Flexi (Home Healthcare)

3

02/09/2013 – 12/02/2014

Intake Coordinator,

• Responsible for the review of daily logs and notes from Case Managers to assure continuity of care, documentation of nursing process, appropriateness of intervention/action and timeliness of documentation.

• Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered.

• Using discretion and independent judgment in handling patent or physician complaints received documents and forwards to appropriate administrative staff.

• Responsible for maintaining supply inventory and daily distribution of supplies to field staff. Maintains log and any reports essential for appropriate billing and reorder process.

• Communicates with Branch Manager any information received from physician, patent or employees about the patents care or needs.

• Primary contact for receiving phone calls to the branch office.

• Takes physician orders by phone, documents, notifies appropriate Case Manager, and adjusts schedules accordingly as indicated. Files all office records, as necessary.

EDUCATION

JACK YATES HIGH SCHOOL

HIGH SCHOOL DIPLOMA CLASS OF 2003

NATIONAL INSTITUTE OF TECHNOLOGY

09/2010- 02/2012

MEDICAL ASSISTANCE DIPLOMA

GPA 3.8

Houston Community College

08/2014 – Current

Nursing Student

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