Instructional Designer Design
Resume:
J. Scott Olsen
Atlanta, GA 30341 • 813-***-****
Professional Experience
M3 – Suwanee, GA 8/2023 to Present
Director of Training and Implementation
Led the consolidation of four independent training and implementation departments consisting of 36 employees into a single, cohesive unit, resulting in increased efficiency and a 9% reduction in training and implementation time.
Guided teams in the implementation of instructional design principles and standardized formatting across all training documentation and supporting materials, resulting in a 13% lift in customer satisfaction scores.
Managed all aspects of a $2.8M annual departmental budget, encompassing forecasting, tracking and approval.
Spearheaded the development of microlearning libraries for M3 products by coaching team in the creation of instructional videos, resulting in improved software adoption and more efficient training delivery.
Collaborated with leadership and business partners to align training and software implementation delivery with evolving customer needs and M3 strategic objectives, ensuring seamless integration and positive user experiences.
Addressed inconsistent implementation tracking across teams by developing and implementing standardized workflows in Teamwork, resulting in centralized tracking of all customer implementations, comprehensive reporting, and improved data-driven decision-making
Nutracap Labs – Norcross, GA 8/2020 – 6/2023
Director of People Development
●Established company's first Training Department standardizing employees' onboarding, promoting continuous learning, enhancing performance, and fostering a positive work culture within the organization.
●Led end-to-end implementation of company’s first LMS creating a centralized location for all training programs and assessments providing tracking, reporting, and compliance.
●Procured, designed, developed, and implemented a business process management application for core business functions including HR, Finance, Quality and Manufacturing processes, documenting standard operating procedures for each area.
●Resolved an FDA audit warning by creating OSHA Safety and GMP compliance blended learning training programs.
●Collaborated with operational leaders and SMEs aligning training initiatives with company goals and expectations leading change management efforts within the organization.
●Mentored training staff on instructional design methodologies and software used to create impactful training content.
RICOH USA – Tucker, GA 4/2014 – 7/2020
Senior Instructional Designer
●Trained staff on instructional design methodologies and tools transitioning department's paper based ILT training program to a blended learning format reducing classroom time and providing access technical procedures for technicians in the field.
●Designed and developed highly effective e-learning modules for technical products, including commercial printing systems, third party technology, and internal organizational projects.
●Performed all aspects of instructional video development enabling technical training content to be distributed remotely.
●Created a mechanism to leverage Call Center data to analyze the effectiveness of training curriculums allowing for continuous improvement of content.
Citigroup – Tampa, FL 9/2012 – 11/2013
Senior Instructional Designer
●Collaborated with business subject matter experts and software developers to assess scope and design of e-learning curriculum for Citi’s new Accounts Payable proprietary application contributing to a successful rollout.
●Delivered training on the curriculum to international leadership level audiences via virtual training sessions resulting in the successful transfer of knowledge and acceptance of the new core application.
●Performed project manager responsibilities throughout the training project development cycle ensuring objectives aligned with software functionality and business expectations.
WellCare Health Plans – Tampa, FL 7/2006 – 5/2012
Instructional Designer
●Implemented instructional design methodologies and procedures transforming department's delivery platform from PowerPoint-based ILT to a blended learning model allowing for consistent training for international call centers.
●Performed Project Manager role throughout all projects, facilitating alignment with stakeholders, SMEs, and Medicaid / Medicare auditors ensuring course compliance and homogenous customer service support throughout multiple call centers.
●Established MS SharePoint document libraries ensuring consistent storage and retrieval of project resources.
●Performed administration duties on EDK Net Dimensions LMS creating a positive training experience for learners.
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