Customer Service Claims Adjuster
Resume:
SUMMARY
SKILLS
EXPERIENCE
STEPHANIE
GREEN
***************@***.***
Helotes, TX 78023
Resourceful Auto Claims Adjuster known for high productivity and efficient task completion. Specialize in damage assessment, negotiation with policyholders and repair shops, and claim resolution management. Excel in communication, problem-solving, and adaptability, ensuring smooth claims process from start to finish.
• Time management
• Strong negotiation skills
• Customer service
• Multitasking
• Microsoft Word, Guidewire experience
• Call center experience
• Excellent communication
• Decision-making capacity
SUBROGATION SPECIALIST 06/2016 to 11/2022
USAA - San Antonio, TX
Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
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• Negotiated settlements with responsible parties to maximize subrogation recoveries. Assisted in the development of strategies for successful resolution of subrogation cases.
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• Reduced loss ratios through fair and prompt processing of claims.
• Input claim information and payments into company database. Provided support services such as document preparation or filing paperwork with courts or government agencies when necessary.
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FIRST PARTY INJURY ADJUSTER 05/2011 to 05/2016
USAA - San Antonio, TX
Interviewed claimants, medical specialists and employers to determine pertinent claim information.
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Coordinated with medical professionals to assess injury claims and determine compensation.
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Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
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• Prepared reports detailing the progress of complex claims investigations. Negotiated and settled claims according to information presented through reports, research, and data verification.
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• Negotiated settlements with claimants, attorneys and other parties.
• Communicated with personnel and legal counsel on claims involving litigation. AUTO CLAIMS ADJUSTER 08/1996 to 05/2011
USAA - San Antonio, TX
Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
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• Investigated auto accident claims to determine liability and coverage.
• Researched applicable laws related to automobile accidents or losses. Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
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Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
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• Utilized claims software and databases for tracking and managing active claims.
• Coordinated direct repair assignments with local body shops and rental vehicles EDUCATION AND
TRAINING
CERTIFICATIONS
ACCOMPLISHMENTS
during restoration processes.
• Managed workload to ensure timely follow-up and resolution of all assigned claims.
• Negotiated settlements with claimants when appropriate.
• Determined salvage value for total-loss vehicles.
• Identified and pursued subrogation opportunities to recover claim costs. Trained new claims adjusters on company policies, procedures, and best practices in claims handling.
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Provided exceptional customer service, addressing concerns and questions promptly.
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• Processed payments according to terms outlined in policy contracts.
• Assessed damages to vehicles and property resulting from a variety of incidents.
• Attended continuing education seminars to stay abreast of changes in the field. Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
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APPRAISAL CLERK 05/1994 to 08/1996
USAA - Austin, TX
Delivered high-quality customer service through deep commitment to knowledge and performance.
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• Processed customer payments accurately and efficiently. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
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Provided support and guidance to colleagues to maintain a collaborative work environment.
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Supported office clerical functions using word processing and other software, email and office machines.
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Greeted visitors in a friendly and professional manner while directing them appropriately.
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• Worked effectively in team environments to make the workplace more productive. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Provided excellent service and attention to customers when face-to-face or through phone conversations.
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• Answered phones in a courteous manner while providing excellent customer service. William Howard Taft - San Antonio, TX
High School Diploma
05/1987
University of Texas At San Antonio - San Antonio, TX Some College (No Degree)
Business Administration
• Licensed P&C license.. Effective thru 6/2025
• Legal Principles Claim Specialist - June 2010
Recognized for time management and increased productivity resulting in fast claim resolution
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• Trained new hires to the Non Injury Role on the floor
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