Salesforce Solutions Service Cloud

Professional Summary

Over *.* years of experience in Salesforce CRM and Force.com platform.

Around 2 years of experience in nCino.

Implemented Service Cloud, Sales Cloud and custom applications. Experience in various application designs and development in various capacities.

Proven expertise in Sales, Service, Experience Cloud, Data, Analytics and integration etc skilled in process automation, data management, and improving sales, service efficiency through tailored Salesforce solutions.

nCino salesforce implementation and support with standard salesforce OOB features.

service efficiency through tailored Salesforce solutions.

Skilled in monitoring scheduled jobs, daily system checks, and addressing issues proactively.

Expertise in salesforce development includes Lightning component, Data interaction between the external system through MuleSoft and Salesforce Service Cloud.

Familiar with version control systems like Git and SVN, integrating them into CI/CD pipelines for streamlined code

management.

Experience in SFDX, Lightning and SLDS.

API REST web-service Integration

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Customer Service and Support Development team.

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

Worked closely with Business Users to enable business processes using SFDC.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL, Lightning Components

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, and SOAP.

Excellent communication, analytical, problem solving and interpersonal.

Lead the design, development, and implementation of Salesforce solutions for enterprise projects.

Collaborate with stakeholders to gather and translate business requirements into technical solutions.

Develop custom solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.

Proficiency in Salesforce configuration, Apex, Visualforce, Lightning Components, and SOQL

Perform unit testing, debugging, and troubleshooting to ensure the quality and stability of Salesforce applications

Manage deployments and release management processes in Salesforce environments

Provide technical leadership and support for ongoing maintenance and administration of Salesforce orgs

Stay up to date on Salesforce updates, new features, and emerging technologies, and evaluate their impact on our Salesforce ecosystem

Collaborate with cross-functional teams to drive continuous improvement and innovation in Salesforce solutions

Troubleshoot and resolve issues related to Salesforce configurations, Apex code, and CTI integration.

Techno-Functional Skills:

Salesforce Languages: Apex, Visualforce, Lightning Web Components, Lightning, SOQL, SOSL, Salesforce Flow, Salesforce DX, OOPS-Object-oriented programming, Java, Java Script, SQL

Salesforce Platforms: Salesforce Sales Cloud, health Cloud, Marketing Cloud, FSC Cloud, Service Cloud,

Experience/Community cloud- Digital Experience, Financial Service cloud, Omni Studio, Salesforce AI.

Data Management: Eclipse, Data Loader, mass data loads, MySQL, RDBMS (SQL server)

CI/CD-Jenkins, Git, GitLab, JIRA etc.

Web Technologies: HTML, CSS, Java, JavaScript, REST/SOAP APIs

Salesforce QA Testing – Functional, Regression Testing, SIT and User Acceptance Testing (UAT)

Others: Apex DML, Apex Triggers, Test Class, Asynchronous Apex(Batch, Queueable), Lightning App Builder, Flows (Screen &Record Trigger), Omniscript, External Services, Roles, Profiles, Permission Sets/Groups, Sharing Rules, Restriction Rules, Framework (Trigger Action, Error Handling, Logging etc.), Salesforce Governor limits, REST API Integration, SSO, Data Migration, Reports & Dashboards, devOps, Code Review, Postman, Agile, Scrum, Waterfall methodologies, data structures and algorithms etc.

Certifications:

Certified Salesforce Platform Developer -II

Certified Salesforce Platform Developer -I

Certified Salesforce Platform App Builder

Certified Salesforce AI Associate

Certified Salesforce AI Specialist

Professional Summary:

American Eagle, Los Angeles, CA Jul 21 to June 22

Salesforce nCino Developer

Project: Payments

Responsabilites:

Configured and customized nCino features to fit specific banking needs across commercial credit, business banking, and middle market solutions.

Involved in Building custom nCino pages, components, and workflows using Apex, Visualforce, and Lightning Web Components to enhance user experience and streamline processes.

Integrated nCino with other Salesforce features and external systems through APIs (REST/SOAP) and ETL tools, ensuring data consistency and smooth workflows.

Collaborated with business analysts to understand requirements and design scalable, efficient technical solutions using nCino and Salesforce capabilities.

Created user-friendly interfaces within nCino, considering customer and staff interaction needs.

Perform thorough testing of developed solutions to ensure functionality, data integrity, and compliance with banking regulations.

Maintain clear technical documentation for developed solutions, including design specifications and implementation details.

End to end development of the new components.

Develop Restful/SOAP APIs.

Create UI using Salesforce LWC Components, CSS and HTML.

Enhancement and defect fixing.

Write and optimize the SOQL queries to analyze and review potential query access plans and determine how to tune queries for best database access performance, reliability, scalability and recovery.

Participate in sprint demo and user acceptance testing every two weeks to ensure minimum viable product (MVP) is delivered quickly and incrementally.

Conduct review sessions to ensure adherence to the client’s quality framework, including but not limited to coding standards, security practices, code versioning, project execution cadence which follows industry standards for Agile Product Development.

Prepare plan for integration and acceptance testing and write unit testcases for testing frameworks and log as logging framework

Developed scalable solutions based on business objectives, marketing metrics, and tech requirements.

Setup different test environments such as Unit test environment, Integration test environment, Performance test environment, Preproduction test environment.

Create EOT (Evidence of Test) documentation for production deployment.

Environnent : Salesforce LWC, APEX, JIRA, Sonar Qube, AWS, SLDS, LDS, Salesforce CLI, VS Code, Service Now, GIT

Progressive, India Dec 2019 to Jun 2021

Salesforce Engineer

Project: RV Claims Processing

Description: Progressive is a deep-rooted dedication to help the customers make progress. By offering unparalleled coverage and unwavering care in all areas.

Claims process for RV and travel insurance to follow certain process to get their motor home fixed.

Responsibilities:

Working as a developer in claim processing team to construct and develop the Claim summary to make Claim handlers to take the decision.

Involved in designing, developing and implementing customer-facing solutions on the Salesforce platform

Worked effectively individually and with members of their project and client teams

Involved in Design and develop solutions in LWC, Aura, Apex, HTML, CSS, JavaScript and other technologies

Collaborate with both onshore and offshore team members to deliver quality code

Conduct technical process reviews, technical UAT’s, and work in partnership with client business units and project stakeholders

Identify and troubleshoot platform and data feed-related issues.

Advise teams regarding the latest tech innovations, new business initiatives, third-party solutions, and effective email templates.

Worked well under pressure to meet ongoing and overlapping deadlines within short time constraints

Environnent : Salesforce LWC, APEX, AWS, SLDS, LDS, Salesforce CLI, VS Code, Service Now, GIT

Wipro, India June 2015 to Oct 2019

Salesforce Developer

Client: Sunlight Financial Enhancement, USA

Project: Solar systems and home improvement projects.

Description: Sunlight Financial Ltd is with Solar companies and Home Improvement contractors to secure financing for solar systems and home improvement projects.

Responsibilities:

Involved in the design phase of the project to discuss the feasibilities of the requirements.

Involved in giving the estimates.

Involved in the configuration and customization of various entities in SFDC as part of Implementation phase of the project.

Involved in setting up the service cloud console.

Worked on customization of Page Layouts, Profile Settings, Workflows, and Validation Rules.

Developed business logic using Apex coding in Classes and Triggers and Visual Force Pages.

Involved in Application development and worked on integrating a salesforce with mainframe systems.

Involved in support phase of the project post go live and for bug analysis during support.

Involved in writing Test Classes.

Worked on Apex Data loader Tool.

Worked on Design and Technical Documents and involved in preparing Test Scripts.

Environment: APEX, Visual Force, Apex Data loader, BOOMI, Postman

Education:

B.Tech (Bachelor of Technology) in EEE from G Narayanamma Institute of Technology and Science for Women with 60% - May 2015.

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