Customer Service Food Safety

md ibrahim

Harnessing extensive aviation experience in airside

operations, I am eager to contribute my strong

prioritization, multi- tasking, and exceptional customer service skills to a dynamic customer - focused role. Proven ability to thrive in high- pressure environments and build positive relationships. I am allow me to excel in any poservice Head Chef April 2021 to- Till Now

Ghousia Premium Sweets & Bakery Chittagong, Bangladesh.units following airline restrictions, ensuring compliance with all safety regulations. Maintained accurate segregation of passenger luggage based on class

(economy, business, first class) and type (Transfer, Local). Collaborated effectively with Baggage Team Leaders to plan and execute the loading of pre-determined baggage units onto designated flights. Prioritized and managed multiple tasks simultaneously in a fast-paced environment to meet tight deadlines and ensure smooth baggage-handling operations.

Demonstrated excellent attention to detail to ensure accurate loading and avoidance of baggage mishandling.

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SKILLS

Bangla

English

Hindi

WORK EXPERIENCE

Created and executed a diverse menu with a focus on the customer while maintaining high standards of taste and presentation.

Prepared bakery fast food, pastries as per demand.

Supervised a team of kitchen staff, ensuring efficient workflow, proper training and adherence to food safety protocols.

Managed kitchen operations including inventory control, ordering supplies and maintaining a cost-effective budget.

Collaborated with front of house team to ensure seamless service delivery and guest satisfaction.

Received consistently positive feedback from customers for innovative dishes and exceptional food quality.

Bakery Assistant February 2019 to February 2021

Bonuful Sweets And Bakery Dhaka, Bangladesh.

Customer Service & Communication

Food Safety & Hygiene (ServSafe Certified)

Cash Handling & Order Management

Time Management & Multitasking

Cleaning & Maintenance of Kitchen Equipment

Highly skilled and passionate Chef with 13 years of experience in preparing and presenting high-quality dishes. Proficient in creating innovative, delicious meals using fresh, locally sourced ingredients. Expertise in managing kitchen staff, maintaining food safety standards, and delivering excellent customer service in a fast-paced kitchen environment. Dedicated to continuous improvement and staying updated on industry trends. Assistant Worker February 2019 to February 2021

Well Food & Bakery Chittagong, Bangladesh.

Prepare food items according to company standards, ensuring quality and consistency.

Operate kitchen equipment such as grills, fryers, and ovens safely and efficiently.

Provide friendly and efficient customer service at the counter and drive-thru.

Maintain cleanliness and organization of workstations and dining areas, following food safety protocols.

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