Delivery Driver Customer Service

SP

SERIGNE PENE

***************@*****.*** 646-***-**** New York, USA 10027

Detail-oriented professional recognized for exceptional communication skills and a solid work ethic.Offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Core competencies include effective teamwork, adaptability, and a commitment to continuous learning, contributing to streamlined operations. Career aspirations focus on leveraging these skills to drive organizational success. Excellent relationship-building, multitasking, and decision-making skills.

Load monitoring

Commercial driving

Passenger transportation

Delivery pickup

Daily logging

Adaptable driving techniques

Conflict resolution

Database management

Maintenance and repair

Lyft New York, NY

Driver

02/2024 - Current

Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Enhanced customer satisfaction by providing courteous and professional service.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Transported riders to designated stops according to pre-determined schedules.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Clean Fleet Group LLC New York, NY

Welder

10/2022 - 01/2024

Set up welding machines based on the job at hand.

Constructed templates and jigs for fabrication according to blueprints. Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material. Cleaned joints before beginning any type of welding process by chipping off slag with a hammer or wire brush.

Determined appropriate filler metal type based on joint design and material being joined together.

Operated manual or semi-automatic flame-cutting equipment to cut metal for fabrication of products.

Uber Eats New York, NY

Delivery Driver

02/2021 - 11/2022

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Ensured accurate completion of all paperwork associated with deliveries. Cleaned interior and exterior of delivery vehicle at end of shift as needed. Summary

Skills

Experience

Provided excellent customer service by answering inquiries about products or services being delivered.

UPS store New York, NY

Assistant Manager

11/2013 - 07/2014

Managed customer purchases and provided excellent service. Handled packaging tasks with precision.

Coordinated international logistics for package delivery. Ensured compliance with safety regulations and company policies. Conducted regular performance reviews for employees to identify areas of improvement.

Organized training sessions for new hires to familiarize them with the workplace environment.

Established processes for monitoring customer satisfaction levels. Children Aid Society

06/2010 - 10/2011

Streamlined operations to boost efficiency within IT department. Established internet connections for new devices.

Ensured that the latest software updates were installed. Executed malware cleanup and facilitated application updates. Implemented advanced IT solutions successfully.

47th street garage New York, NY

Freelance Mechanic

01/2007 - 07/2009

Maintained vehicle components through regular services. Rectified and painted vehicles, i.e., cars, taxis, and trucks. Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.

Researched parts availability from vendors in order to complete repairs efficiently.

Maintained accurate records of work performed in accordance with company standards.

Provided estimates for labor costs associated with repair projects prior to commencement of work.

Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.

VIM

Title positions

06/2006 - 09/2008

Handled receipt, unloading, and stocking of new merchandise. Managed the display of fresh goods on the sales floor. Facilitated customer interactions related to auction products, maintaining high satisfaction.

Oversaw product exhibitions.

Performed offer negotiations between company representatives and selected candidates.

Implemented new recruiting technologies as needed to streamline processes while maintaining quality standards.

Compiled reports detailing key metrics associated with recruitment efforts including time-to-fill statistics.

Martin Luther King, Jr Law High School

High School

06/2009

BRONX COMMUNITY COLLEGE

College in computer science and engineer

2nd year student

Education and Training

Fluent in English

Fluent in French

Fluent in Wolof

Languages

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