It Support Project Management

Michael Garner

Payroll & HR SAAS

Education

Ball State University

Bachelor of Arts Telecommunications Major

Contact Information

Location: Greenwood, IN, US

Phone: 317-***-****

Email: **********@*****.***

Core Strength & Skills

● SAAS

● B2B Client Facing

● Payroll Administration

● HR Operations

● Onboarding

● Account Management

● Regulatory Compliance

● Project Management

● Training/Webinars

● Relationship Management

Certifications

● CompTIA 2015 Certification: IT Support

Technical Skills/Programs

● Salesforce

● MS-DOS

● Microsoft Windows

● Microsoft Office Suite

● SQL

● Windows Client OS

● Linux

● Adobe Audition

● Avid Media Composer

● ENPS

● Final Cut Pro

Professional Experience

Service Partner - 401(k) Ops

Paychex January 2024 – August 2024 (Indianapolis, IN)

● Delivers quality service to Paychex clients via Webex, phone, email, chat, and other avenues

● Follows up on outstanding items to issue completion in compliance with established

Service Level Agreements

● Services and supports software packages, which may include HRIS, Flex, Core Advanced, and ORS

● Develops and maintains a basic working knowledge of full suite of Paychex products

● Performs data input, maintaining strong prioritization and organization

● Documents all client interactions in Salesforce

Account Manager - Human Resource & Payroll Paychex October 2018

- January 2024 (Indianapolis, IN)

● Facilitated daily payroll department operations by producing/filing reports, evaluating transactions, and processing rehires/transfers/terminations.

● Optimized process workflows for payroll transactions to ensure accurate/timely execution.

● Utilized industry knowledge of employer paid benefits taxation to reconcile payroll and validate reports.

● Trained and supported customers and served as an advocate for their interests.

● Enabled and helped customers adopt software solutions to the fullest extent.

● Managed customer accounts throughout the lifecycle with Paychex. Technical Support Operator

Fox/CBS4 Tribune Media 2014 -2018 (Indianapolis, IN)

● Set up, operated, and organized television broadcast equipment for Fox59 televisions station to adhere to FCC rules & regulations.

● Oversaw project management by supporting network satellites, addressing incoming customer requests, and delivering superior customer service.

● Partnered cross-functionally with support personnel to deliver high-quality technical support to customers.

● Administered hardware & software equipment troubleshooting while utilizing company software to organize customer requests.

Freelance Production Assistant

CBS Corporation & Fox Sports 2002 - 2016

● Collaborated with photographers to set up cables, technology, and equipment during Colts games, Big Ten Championships, and other professional sporting events. Director Sky Track, Production Leader & Editor

Columbus Dispatch Group 1999 - 2014 (Indianapolis, IN)

● Showcased excellent organizational skills to earn multiple promotions, provide technical support to production & master control teams, and create reports & schedules to boost productivity.

● Initiated continuous improvement for quality control & risk management by minimizing malfunctions and strengthening troubleshooting system.

● Served as primary camera operator for local noon & evening shows by coordinating production activities, adjusting to breaking news, operating audio board, and screening all television shows for public viewing.

● Leveraged team leadership skills as Floor Director for news case during noon & evening hours.

● Worked collaboratively with Producers & Associate Producers to ensure a smooth studio telecast of live & taped events.

● Led training programs for new production assistants & interns to boost employee retention.

● Acted as subject matter expert by troubleshooting studio lighting, audio, and video.

● Delivered reliable graphic support for assigned

national/international remote telecast of live and taped events.

● events.

Contact this candidate