Customer Service Security Officer
Resume:
John Petrus
#***
Addison IL 60101
847-***-**** cell phone
Objective
I am a productive worker who has a positive outlook on life. Health and attitude combine to create a productive employee. Objective is to add to the success of my employer.
Summary of Qualifications
Customer service is paramount at the Department of Homeland Security. As a Transportation Security Officer I have learned of high level technical service for the travelling public. I have experience as a manager of a banking sub-servicer Research team. Client inquiries concerning residential loan loss mitigation, bankruptcy, foreclosure, and tax issues. Experience with regulatory compliance for Private, FHA, FHLMC and VA loans. I worked as Medicare Benefits Advisor for one of the largest Insurers in the world. I have experience with auditing pension health and welfare funds with industry specific software ISSI. Managed a distribution company for a Teamster employee, 20-person team with a facility and annual budget, of $3 million dollars. I provided Medicare based insurance plans to client’s employees. Consulted on Life Insurance and Annuity plans. Abilities include interpretation and analysis of data, use of multiple applications and knowledge of compliance protocols of state and federal regulations.
Professional Experience
Department of Homeland Security. Transportation Security Officer.
July 2022-current.
Trained and certified in high level screening software and psychological analysis. Superlative customer service training.
Dovenmuehle Mortgage Insurance Co January 2018-April 2022
Research Audit Team Manager
Santander Bank – Research Audit Team Manager. HSBC Bank Regulatory Compliance Quality Control Audit Specialist. HSBC, as a client of DMI, uses ACES software, an online application for customer analytics.
ACES application provides a tremendous ancillary benefit of reporting for management analysis.
Loss Mitigation Quality Control Audit was an early adopter of ACES. One of the first DMI employees trained in ACES.
ACES potential adoption for companywide increase in productivity and management reporting metrics. Have management experience in ACES online applications. Team Lead of Santander Bank N.A. Research Department analysts and staff writers.
AON Hewitt Navigators October 2011– July 2017
Benefits Advisor
Licensed Insurance Agent in the following states:
oCalifornia, Illinois, Iowa, Maryland, Missouri, Mississippi, Ohio, New Mexico, New York
Certified Insurance Carriers:
oAetna, Anthem Blue Cross, Blue Cross of California, HCSC, Humana, MVP, United Health Care, WellPoint, WellCare
AHIP certification 2016
Patient Protection Affordable Care Act certification 2013
Aetna, HSBC, UHC, Well Care, Humana, certifications 2016
Determined the appropriate insurance plan through assessment and eligibility to enroll
Communicated the costs and benefits of Medicare insurance plans through web-based platforms and telephone communication
Interstate Brands Corporation October 1986– February 2010
District Sales Manager
Management of sales district, distribution, and personnel. Twenty people were under my leadership at our Crystal Lake, Illinois facility.
Created employee work schedules and health and welfare reporting documents. Product deliveries and outbound shipments were my responsibility. Scheduled building maintenance. Implementation of safety programs and safety documentation.
Annual revenues of $3,250,000.
Computer Skills
CRM. MRP. ERP. ISSI Pension Welfare and Health online audit support software. Power Point. Windows 10 Professional Microsoft Office 365 Suite Project.
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