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Administrative Assistant Customer Service

Location:
Chicago, IL
Salary:
75000/yr
Posted:
April 08, 2025

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Resume:

J o s h u a

S e r v a n t e z

806-***-****

************@*****.***

linkedin.com/in/servantezjoshua

**** * ******* ***. *******, IL 60626

E X P E R T I S E

Strategic Council

Team Building

Culture, Diversity, and Inclusion

Client Relationship Management

Mental Health Management

Sales and Marketing Strategy

Project Management

S K I L L S

Public Speaking

Written and Verbal Communication

Fine Art

Time Management and Flexibility

Detail-Oriented and Organizational

Microsoft Office Suite

E D U C A T I O N

B.F.A Theatre Performance

Texas Tech University

School of Theatre and Dance

Lubbock, Texas

2010 – 2014

W O R K E X P E R I E N C E

Senior Administrative Assistant

Raymond James Chicago December 2024 –

In this position, I provide comprehensive administrative support to two Managing Directors and 10 analysts. In this position I also…

• Oversee clerical, administrative, and organizational tasks, ensuring efficient office operations.

• Coordinate scheduling, calls, and meetings to streamline communication across teams and with external partners.

• Maintain a well-organized office environment, managing documents, supplies, and equipment.

• Handle travel arrangements, including booking flights, hotel accommodations, and transportation for team members.

• Manage invoice processing and expense reports through Concur and Ovation, ensuring accuracy and prompt submission.

Executive Assistant

Guggenheim Partners Chicago August 2022 – August 2024 I reported directly to the Senior Managing Director of Human Resources for Guggenheim Investments. My function in this role included…

• Managing clerical, administrative, organizational, and related matters including coordinating calls and meetings, maintaining office organization, arranging travel, and processing invoices and expense reports using Concur and Ovation.

• Organizing materials for calls, meetings, and travel, including providing participant profiles for senior executives if needed.

• Managing Senior Managing Director's calendar - including meeting/call preparation, ensure necessary participants have been invited and have accepted, prepare agenda in advance, arrange meeting facilities, coordinate with other participants and/or information presenters, and prepare action minutes if applicable.

• I was fully responsible for maintaining a shared drive with files for ease of use in future in an organized and logical format.

• Handling sensitive information while always maintaining discretion and confidentiality.

• Additionally, I provided support to our Human Resources team and assisted the travel and calendar needs of our Co-Presidents, VP of Operations and Junior Managing Director Patient Liaison

Northwestern Medicine Chicago April 2021- May 2022 My position was within the Behavioral Health department. I am the patient’s first point of contact and act as the face of our office. My duties many administrative tasks such as…

• Creating templates for over 40 physicians ensuring their schedules are always detailed and organized.

• Obtaining patient consent forms and collecting up-to-date documents for insurance, and private information, to guarantee equitable patient care and satisfaction.

• Teaming with our PSR department to collect co-payments, past due balances, and point of service payments.

• Creating bi-weekly work from home schedules to enable a productive work/life balance for staff. Sales Marketing Associate

YellowKorner Gallery Chicago August 2018 – October 2019 At YellowKorner, my main responsibility was marketing and ad placement on all Social Media platforms while cultivating a growing network of clientele. In addition, I…

• Maintained stock and merchandise information from our France-based warehouse, which allowed me to always be aware of which items to showcase in our display windows and social media ads.



Contact this candidate