Quality Assurance Customer Service
Resume:
Sarah Duncan
Valley Village, CA *****
***********@*****.***
Professional Summary
I am seeking to secure a position in which I can fully utilize my customer service skills while making a significant contribution to the success of my employer by being a productive team member and striving for continuous improvement.
Authorized to work in the US for any employer
Work Experience
Production Associate
Dad Grass-Los-Angeles, CA
July 2021 to September 2024
• Trim and weigh flower, Pre-rolls, create boxes and inserts, adhere labels and heat seal packages
• Tracked production data, consistently surpassing targets and enhancing efficiency.
• Organized inventory and maintained equipment cleanliness for streamlined operations.
• Collaborated with team to meet production goals and improve overall performance. Leasing Assistant
Laurel Canyon Properties, LLC.-North Hollywood, CA December 2018 to May 2021
• Supported property management by addressing tenant needs and processing payments efficiently.
• Enhanced property visibility through effective advertising and conducting property tours.
• Scheduled and coordinated maintenance, ensuring timely repairs with contractors and vendors. Quality Assurance Inspector
Hiller Incorporated-Wichita, KS
May 2015 to May 2017
• Ensured sheet metal compliance through precise inspections, enhancing quality control
• Utilized precision tools for accurate dimension measurements, reducing errors.
• Streamlined F.A.I. reporting, improving documentation efficiency. Administrative Assistant
Plymouth Church-Wichita, KS
October 2012 to March 2014
• Coordinated event logistics, ensuring seamless operations and timely service delivery.
• Maintained accurate records, effectively distributing documents to stakeholders.
• Managed office equipment, optimizing functionality and minimizing downtime. QA Clerk/MRB Coordinator
Exacta Aerospace-Wichita, KS
November 2007 to October 2011
• Managed rejection notifications, boosting process accuracy and efficiency.
• Collaborated with engineering on document control, ensuring compliance and precision
• Prepared AS9102 reports and bubble drawings, enhancing quality assurance documentation. Call Center QA
Pacesetter Corporation-Lenexa, KS
May 2003 to December 2006
• Conducted regular quality assurance audits of calls to ensure adherence to company policies and procedures
• Resolved escalated customer complaints or issues promptly and effectively while maintaining a positive customer experience
• Utilized CRM software to track customer interactions, update records, and generate reports on key performance metrics
• Monitored call center metrics and performance indicators to identify areas for improvement and implement corrective actions
Education
Bachelor's in Criminal Justice
Wichita State University - Wichita, KS
August 2012 to November 2015
Associate's in Liberal Arts
Haskell Indian Nations University Lawrence - Lawrence, KS August 2001 to May 2003
Skills
• Accounts payable (4 years)
• Packaging (4 years)
• Accounts receivable (4 years)
• Attention to detail
• Data entry (10+ years)
• Sage (2 years)
• Database management (7 years)
• SAP ERP (2 years)
• SyteLine (4 years)
• Time management
• Pre-rolls (4 years)
• Microsoft Office (10+ years)
• Trimming Flower (4 years)
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