Data Entry Customer Service
Resume:
Andrea Inge
******.******@*****.***
Decatur, GA 30034
SUMMARY
Dynamic professional with a proven track record in healthcare administration and financial services. Excel in database management and delivering exceptional customer service. Skilled in utilizing EPM and NextGen systems, adept at maintaining confidentiality, and ensuring compliance with rules and regulations. Demonstrates a strong ability to improve process efficiencies and resolve complex issues, enhancing organizational productivity.
SKILLS
Expert in Microsoft Office Suite
Data entry proficiency
Database management
Proficient EPM and NextGen systems
Adhere to processes and procedures
Information retrieval
Collection development
Resource evaluation
Skilled researcher
Appointment scheduling
Healthcare industry
Patient confidentiality
Insurance verification
Medical terminology knowledge
Referring physician communication
EDUCATION
High School Diploma
Theodore Roosevelt High School
New York, NY
Experience
Tryon Medical Partners, PLLC
Referral Specialist Charlotte, NC
01/2016 to 08/2024
Handled and maintained sensitive medical documentation with confidentiality, while maintaining clear communication with physicians and patients.
Coordinated authorization for specialist services, ensuring compliance with healthcare regulations, and patient needs.
Facilitated efficient communication channels between patients, primary care physicians, and insurance entities for service confirmations.
Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
Monitored and addressed discrepancies in patient appointments, lacking prior authorization, to uphold practice standards.
Carolina Asthma and Allergy Center
Referral Coordinator & Patient Attendant Charlotte, NC 01/2010 to 11/2015
Managed high-volume data entry and effectively utilized the EPM system within NextGen to align physician availability with patient scheduling preferences.
Processed and validated incoming referrals, secured necessary authorizations, and confirmed insurance details in compliance with organizational and regulatory standards.
Maintained and updated physician schedules, ensuring optimal utilization by proactively filling cancellations and adjustments with new appointments.
Delivered exceptional customer service, addressing patient inquiries with accurate information on allergy and asthma procedures, and resolved scheduling issues in collaboration with the Patient Services team.
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