Customer Service General Manager
Resume:
Claudia Krause
West Palm Beach, FL *****
*******.*******@******.***
Professional Summary
I have been a Manager for many years in both the Restaurant and Retail industry. I find both concepts rewarding as well as a challenge. I have received awards, raises, bonuses, and promotions for my performance. Great customer service is the key to my success. I go out of my way for each and every customer to keep them coming back. I treat the customer as if they were my best friend! I enjoy what I do and it shows. If I don’t have what the customer is looking for, I find a way to get it for them.
I once managed a food court in Vero Beach, FL. which consisted of seven branded concepts, Sbarro Italian Eatery, Sara Lee Deli, Mrs. Fields Cookies, Coffee Beanery, TCBY Treats, Manchu Wok, and a Taco Bell. I supervised fifty-five employees, two Supervisors, and two Assistant Managers. I wrote the employee handbook and the catering menu.
Please give me the opportunity to work for your fine company and I will help you become more successful than you are.
Willing to relocate to: Orlando, FL - Naples, FL - Fort Lauderdale, FL - Pembroke Pines, FL Work Experience
Supervisor
Faherty Brand-Delray Beach, FL
November 2024 to Present
Open and close the store.
Encourage employees to give the best customer service possible. Coach employees to suggest add ons.
General Manager
VIP Cinemas, Inc-Boca Raton, FL
April 2024 to February 2025
I was the General Manager of a Shadowood 16 Movie Theatre in Boca Raton. I supervised 12 Associates, 2 Supervisors, and 1 Assistant Manager. I was the the one responsible for all that takes place in the theater. Floor Manager
Ted Baker-Boca Raton, FL
December 2022 to February 2024
Ted Baker has two departments within the Bloomingdale’s store in Boca Town Center. I was responsible for the full operation of both the Women’s and Mens Departments. Shop Manager
HOBBS London-Palm Beach Gardens, FL
February 2018 to December 2022
I was the Lease Shop Manager in the Bloomingdale’s in the Gardens Mall in Palm Beach Gardens, FL. I would assist customers in selecting the perfect outfit or one piece of clothing. Either way, I gave the customer an excellent experience they would never forget. A customer sent a letter to the company saying that I had the best customer service and that she enjoyed shopping with me. The letter was received by the company and was read at the weekly conference call. It was exciting to be recognized for a job well done. General Manager
Sbarro-Wellington, FL
August 2013 to February 2018
I was the General Manager of a company owned Sbarro Pizza Restaurant in the Wellington Green Mall. I had also managed a Sbarro restaurant on the Florida Turnpike working for Marriott, and I managed a Sbarro in a food court .
I was responsible for the full operation of the restaurant including scheduling and inventory. I supervised 12 Associates and 2 Supervisors.
Unfortunately, the company sold all the Sbarro restaurants in Florida and my store was the first to be sold.
• Managed and trained new hires
• Prepared payroll
• Maintained staffing levels
• Successfully implemented new policies and procedures to improve team efficiency
• Planned and coordinated events
General Manager
Party America-Orlando, FL
March 2000 to August 2013
I was the General Manager of a 20,000 sq ft party store in Orlando, FL. I supervised 1 Assistant Manager and 35 employees.
We were top rated in the company.
Every season we would change the store around to fit the season and the holiday. Halloween was our biggest holiday with sales reaching over $250,000 for the month of October. I received several awards for the highest increase in sales in the district. I shared them with my employees.
Unfortunately, the company sold the store and we were laid off. Education
Associate's degree in Business Management
Center for Degree Studies - Scranton, PA
August 1985 to June 1987
Skills
• Pricing
• Purchasing
• Front desk
• Cosmetology
• Shift management
• Payroll
• Store management
• Cash register
• Photography
• Merchandising
• Google Docs
• Experience working with students
• Inventory Control
• Typing
• Restaurant Management
• Office experience
• Strategic Planning
• Sales
• Event Planning
• Serving
• Upselling
• POS
• Conflict management
• Food handling
• Food service
• Retail management
• Communication skills
• Logistics
• Product demos
• Microsoft Office
• Fast casual experience
• Knife skills
• Recruiting
• Presentation skills
• Food industry
• Training & development
• Forecasting
• Food safety
• Financial analysis
• Food Safety
• Retail sales
• Negotiation
• Kitchen experience
• Team management
• Budgeting
• Sales Management
• Restaurant management
• Interviewing
• Schedule management
• Guest relations
• Classroom experience
• Supervising experience
• Fashion retail
• Filing
• Senior leadership
• Sales management
• Customer service
• Teaching
• Profit & Loss
• Hotel experience
• Customer support
• Windows
• Continuous improvement
• Computer skills
• Hospitality
• Guest services
• Outdoor work
• Management
• Grocery store
• Financial management
• iOS
• Labor Cost Analysis
• Financial planning
• Order fulfillment
• Events management
• Financial acumen
• Cold calling
• Succession planning
• Business development
• Analysis skills
• Dealership experience
• Administrative experience
• Office Management
• Human resources
• Planograms
• Supervising Experience
• Employment & labor law
• Team development
• Schematics
• Proofreading
• Restaurant experience
• Heavy lifting
• Inside sales
• Casual dining experience
• Management (10+ years)
• Cooking
• Accounting software
• Cash handling
• Financial report writing
• HR sourcing
• Marketing
• Leadership
• Production planning
• Product management
• Operations management
• Project management
• Quality control
• Fashion styling
• Menu planning
• Profit & loss
• Customer relationship management
• Office management
• Human Resources
• Driving
• Culinary experience
Certifications and Licenses
ServSafe
Driver's License
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