Customer Service Assistant Manager
Resume:
J Jennifer Buss
***** ***** ** *********, ** ****4
*******@*******.***
I am a quick to learn and willing to adapt to any
job. I am a competent, loyal, hard working
employee with the ability to achieve tasks when
working alone or as part of a team. I am punctual
with an excellent attendance record.
Work Experience Coach/Assistant Manager
08/2020 to Present
Wal-Mart
Waverly, Ia
Leads and develops teams effectively by
teaching, training, and actively listening to
associates.
Communicating and collaborating with all levels
of associates regarding store operations, utilizing technology.
Models and demonstrates exceptional customer
service standards to store associates.
service model; managing and supporting
customer service initiatives, ensuring customer
needs, complaints, and issues are successfully
resolved; developing and implementing action
plans to correct deficiencies; and
providing process improvement leadership to
ensure a high quality customer experience.
statements; managing and
assisting in budgeting, forecasting and controlling expenses in designated business area to confirm
they are indexed to sales; monitoring and
ensuring effective merchandise presentation,
seasonal transitions, inventory flow, and
operational processes; and developing and
implementing
action plans to mitigate shrink and ensure sales
and profit goals are achieved for business area.
Provides supervision and development
opportunities for hourly associates by hiring,
training, and mentoring of associates; assigning
duties; setting
clear expectations; providing associate
recognition; communicating expectations
consistently and effectively; ensuring diversity
and inclusion
awareness; and recruiting and developing
qualified associates to meet staffing needs and
achieve company growth potential.
Coordinates, completes, and oversees job-related
activities and assignments by developing and
maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer
and business needs; identifying and
communicating goals and objectives; building
accountability for
and measuring progress in achieving results;
associates by hiring and training; mentoring;
assigning duties; providing recognition; and
ensuring diversity awareness.
Ensures compliance with company policies and
procedures and supports company mission, values,
and standards of ethics and integrity by
implementing related action plans; utilizing and
supporting the Open Door Policy; and providing
direction and guidance on applying these in
executing
business processes and practices.
Human Resources Manager
04/2015 to Present
Buss Trucking
16795 245th St Aplington, Ia 50604
Oversee all areas of workplace safety.
Set up drug testing.
Weekly Payroll.
Set up benefit packages for employees.
Email correspondence for load verification.
Salon Owner/Stylist
02/2001 to 08/2020
Jenn s Hair House & Tanning
Parkersburg, Ia 50665
Lead the salon staff team in providing excellent
services and maximizing salon profit.
Manage day-to-day operations of the salon
including opening and closing procedures, staff
behavior and customer intake procedures
Interview, hire and train salon staff in procedure, policy and health regulations.
Schedule staff to ensure adequate coverage for the salon's needs.
Resolve customer complaints and provide solutions
to staff disputes
Account for and report profits and expenses of the salon.
Prepare and maintain sales, inventory and customer reports
Manage inventory salon products by maintaining
records of stock quantities on hand and ordering
replacement items.
Skills Human Resources - 10+ years
Customer Service - 10+ years
Leadership - 10+ years
Education Capri Cosmetology
Other
Cosmetology
Cedar Rapids
08/1993 to 02/1995
Hawkeye Community College
Other
Associates
Waterloo, Ia
05/2020 to 08/2020
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