Front Desk Record Clerk

Lois E. Gay

*** ****** ****** **** ** Drive

Cartersville, Georgia 30121

404-***-****

*********@*****.***

Work Experience

Payroll/Police Expense Coordinator/Front Desk/Warrant Clerk

Marietta Police Department – Marietta, GA

August 4, 1998 to December 31, 2020

Processed payroll for 188 employees

Record Clerk and ID/Permit Clerk services for the Police Department

Worked 10 years as the Record Clerk, ID & Permit Technician representatives.

Worked 5 years as Warrant Clerk

Assist administrative personnel in clerical duties by answering phones.

Answers phones and takes messages for officers.

Assist public in obtaining reports and information and collects money for reports.

Performs duties at the front desk including working the switchboard, dealing with citizens bonding people out of jail, and processing tow-ins.

Assists customer (phone or walk-in) with billing inquiries or complaints.

Recalls warrants and license suspensions when certain criteria are met.

Utilizing court records management software system, ensures accuracy of case documentation orders of the court and final case disposition manages court calendars by scheduling and maintaining case records and conflict resolution.

RETIRED: December 31, 2020

Education

Diploma in Business

Cass High School – Cartersville, GA

August 1979 to June 1982 – Graduated

Skills

GCIC/NCIC

Payroll

Clerical Experience

Micro Windows 10

Micro Outlooks

Phone Skills, Computer, and Calculator

Customer Service

Front Desk

Multi-line phone systems

Filing

Typing 45 wpm

Certifications and Licenses

Certified Notary Public

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