Customer Service High School

Dionna Smith

️***-***-****

Organizational Skills; track record of efficient time management techniques including planning, scheduling and delegating.

Resource Management; consistently employ solutions to increase communication while using time efficiently to track and meet goals

Personnel Supervision; motivate professionals and encourage coordinated efforts based on project assignments, milestones, and goals.

Communications; motivate team members to achieve goals, resolve interpersonal conflicts, create positive learning environment. Proven effective written and oral communications including ability to address large groups.

Customer Service; extremely sociable and able to put customers at ease. Ability to negotiate and persuade to achieve desired results.

Problem solver; respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities.

EDUCATION

High School Diploma: Skyline High School 1999

Oakland, CA

Actively seeking a full-time position that will leverage my skills in Warehouse Assistance, Shipping / Receiving and Customer Service, that leads itself to the opportunity to advance and grow

with a reputable company.

Dynamic, highly motivated and results driven professional with comprehension in developing and optimizing operational efficiency. Highly adept at managing through change. Outstanding leadership, communication, and extremely customer focused. Proven ability to consistently maintain established relationships with professionals on all levels in an organization, as well as from all walks of life. Unique combination of superior creative and analytical, critical thinking, strong problem solving, and time management abilities. Strong interpersonal and communication skills, coupled with vision, business acumen, and astute negotiation abilities.

Professional Experience

Unpacked / sorted incoming shipments; sorted / prepared inventory for commercial shipping

Organized warehouse inventory; packaged / prepared items for shipment to customers

Worked on warehouse manufacturing line (conveyor belt system) to sort various products

Very familiar with hand tools in different wearhouse environments

Mediated disagreements and encouraged open and honest communication

Maintained a calm and professional attitude when dealing with staff and customers

Consistently motivated my co-workers as well as myself to work hard and take pride in our individual roles

Developed positive relationships with each customer to build a repeat clientele

EMPLOYMENT HISTORY

CVS TELLER/Gardaworld security. Oct. 26 2022- Feb. 2025

Inventory- pick-packer/wine.com. July 2020-Aug. 2022

Material handlers/Zenbooth company. Feb. 2019-June2020

Berkeley Ca

. Order picker / Abb concise group May 2018-Dec2019

. Alameda ca

General Assembly/Final Line: Tesla Inc. Oct.2017-July2017

Cleaner/Construction: Monique Tech. Mold Remediation

Stockton, CA Mar.2016- Oct.2017

Mail Sorter/Loader (Temp): United Postal Service (UPS)

San Leandro, CA Dec.2015-Jan.2016

Customer Service/Inbound - Outbound (Temp): Ceva Logictics Fright Forwarding Service

Hayward, CA Sept.2015-Dec.2015

Order Picker/Inventory (Temp): Abb Concise Company

Alameda, CA Mar 2015-May 2015

Shipping/Receiving (Temp): Anchor Steam Brewing Company

San Francisco, CA Dec. 2014-Jan.2015

Shipping/Receiving (Temp): Hartmann Studios, Inc.

Richmond, CA Oct.2014-Dec. 2014

Warehouse Sorter (Temp): eCullet, Inc.

San Leandro, CA Aug.2014-Sept.2014

In-Home Care Provider

Oakland, CA Oct.2007-Feb.2014

Cashier/Food Preparer/Shipping & Receiving: Noah’s Bagels

Albany, CA May2005-Mar.2007

Cashier/Food Server: Cold Stone Creamery

Berkeley, CA Feb.2005-Oct.2006

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