Customer Service Event Coordinator

JENNIFER MOORE

**********@*****.*** C: 678-***-**** Atlanta, GA

Summary

I have over 15 years as an administrative professional. My employment background in customer service-call center, clerical support, healthcare, government, property management and administrative professional contributes to my candidacy. I specialize in resident relations, retention, and increasing occupancy. I’ve been consistent and intentional about building a background as a leasing professional.

Skills

Workflow/Organizational/SharePoint

Client Relations/Negotiation/Analytical

Customer Service/Avaya/MavQ/Genesys/NexxPhase

Teamwork/Schedule/Coordinator

Property Software-Real Page/Knock/Door King/CRM

Computer Proficiency “Microsoft 365”/Teams

Medical Terminology/HIIPA/EMR/Epic

Conventional and Tax Credit Leasing/Yardi/Onesite

Adhere & Enforce Policies and Procedures

Sort / Deliver Mail/ Organize File Folders

Marketing Materials/ Event Coordinator

Calendar Management/ Business Correspondence

Data & Application Processing

Business Correspondence/ Benefits Enrollment

Internal Software –Aspect Workforce/Gateway

Internal Software-Citrix/Share point/Okta

Problem Solving-Critical Thinking

Office Administration/Management

Accomplishments

Voted Most Spirited Class- 1998 Georgia State Notary Public

Organizations & Memberships Affiliation

International Association of Administrative Professionals- Member

Community Health Worker Certification

Experience

Snelling Staffing Tucker, GA

Scholarship Enrollment Specialist

01/25/2025-Current

Snelling Staffing Tucker, GA

Assistant Community Coordinator

04/2024-11/26/2024

AON

Benefit Counselor

09/2022-11/2023

Anteris Management Consulting LLC

Disability and Leave Specialist

11/2022-03/2023

Essential Staffing Solutions

Leasing Professional

03/2022-Current

Grady Health System Atlanta, GA

Patient Navigator/Community Health Worker

09/2019 – 02/2022

Processing assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility

Processing assigned electronic and hard copy renewal applications for CAPS scholarships to determine ongoing eligibility

Verifying eligibility through appropriate documents and contact with consumers employer, education institution, and any other third-party entity that may verify eligibility; and applying eligibility policies accordingly

Processing referrals from Department of Family and Children Services (DFCS) and/or partner agencies for CAPS scholarships to determine eligibility

Providing resolution to customer concerns and issues that arise and initial consumer education.

Coordinates and communicates the evolving design of the Georgia Prisoner Reentry Initiative (GA-PRI) goals and initiatives.

Responsible for facilitating and executing the communication strategy; Serve as a liaison between local community stakeholders and the Division of Reentry Services by building capacity.

Partners with local community leaders, landlords, the Housing Unit and other stakeholders to identify, access, and retain community housing and services that can provide a seamless transition from returning citizens

Coordinate the development, design and communication of comprehensive Operation Plans

Works with the project team to assess actual performance against plan, and to determine the course forward, addressing performance gaps and building on success achieved

Attend various outreach initiatives to build and maintain relationships with community property owners who are open to accepting tenants with rental subsidies, low income populations, criminal record and individuals with barriers

Elevate the enrollment experience of the client’s workforce and escalate issues through a ticketing system

Proficiency in the benefit enrollment cases which are assigned

Ability to support the communication and enrollment of core and voluntary benefits in a call center environment

Communicate information thoroughly and perform work completely and accurately

Keep informed regarding industry information, new product information, legislation, coverage and technology to continuously improve knowledge and performance

Interact effectively by using good communication skills, collaborating purposefully and providing information and guidance, as needed to achieve the business goals of the company

Set priorities and handle workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities

•Provide information regarding Leave of Absence policies and guidelines

•Receive, process and all FMLA leave request interactions in the management system

•Work with payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits

•Display dependability by being punctual and achieving an appropriate level of attendance

•Communicated with employees regarding their needs for leave and/or modified work schedules.

•Advised employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.

•Performed other related duties as assigned

•Manage all aspects of the leasing process, including leasing apartments, preparing lease documents to ensure a smooth move-in

•Greet prospective residents, assess needs, answer questions and provide tours of the apartments and community

•Responsible for follow up bad debt in absence of management

•Accept and record resident complaints and concerns

•Respond to in person, phone, and email inquiries, provide leasing information, make appointments and refer maintenance repair

•Keep informed regarding industry information, new to information, legislation, coverage and technology for performance and knowledge

•Set priorities and handle workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities

•Interact with vendors using good communication skills, collaborating purposefully and providing information and guidance, as needed to achieve the business goals of the company.

•Conduct daily review of ED track board for current and Chronic Care Clinic qualified patients.

•Complete rounds on qualified candidates in ED and hospital floors to introduce Chronic Care Clinic.

•Screen for chronic homelessness and refer to appropriate programs.

•Schedule initial Chronic Care Clinic appointments.

•Document patient outreach encounters in EPIC.

•Complete and manage EPIC Episodes of Care enrollment forms.

•Coordinate logistics to support client’s care plan goals, interventions, finances, transportation, food, social services and contiuum of care

•Conduct regular home visits to monitor and ensure effective administration of the program. Accompany clients to appointments

Change Healthcare Atlanta, GA

Healthcare Representative

06/2017 - 09/2019

Printed referrals from a work queue; Screen and Interview patients for eligibility that are self-pay. Research patient accounts.

Familiar with medical terminology; Verify Insurance.

Followed up with federal and state agency regarding claims.

Adhered to (HIPPA), (PHI), and (PII).

Completed applications for state and federal programs (including SSI, SSDI Health Exchange/Marketplace programs).

Reviewed medical records and take necessary action to expedite benefit approval.

Updated patient Information.

Proficient with computer skills, tablet devices, and healthcare internal programs such as Epic and Pace software.

GVRA-Disability Adjudication Services Stone Mountain, GA

Constituent Service Representative

05/2015 - 06/2017

Utilized internal systems DAS AS400/E-View to document information on Social Security Administration disability cases.

Provided congressional correspondence inquires via email.

Completed daily task including printing and faxing CE orders to providers, update the database system, provide status reports.

Answered, transferred, and verified claimant calls for the social security administration disability program in a call center environment.

Prepared weekly and monthly status reports for production.

Acted as a liaison between claimants and adjudicative examiner.

Confirmed initial appointments and submit reschedule request through a ticketing system; Added case notes to the claim.

Education and Training

Strayer University Marietta, GA STEDI-Substitute Teacher Certification Business Business Admin/Project Management In-Process

Ashworth College Norcross, GA American Red Cross CPR/First Aid

Diploma in Fashion Merchandising/Retail Fashion

References

Jacquelyn Banks- TRIO Counselor- 470-***-****

Angela Palmer- Mortgage Loan Supervisor- 225-***-****

Denise Johnson- Retiree- 770-***-****

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