I have advanced level of proficiency in MS Excel, MS Word, PowerPoint

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Asma Mahjabeen

Perrysburg, OH-*****

Cell: 567-***-**** Email: *********.****@*****.***

Summary: Business professional with an MBA from Bowling Green State University (April 2024) and a Master of Commerce in Management from the University of Dhaka (October 1997). I will be offering one year of customer service experience from being an Associate at Walmart, where I demonstrated a strong focus on precision, proactive customer service, and effective collaboration. I am eager to leverage my education and skills to contribute meaningfully to the corporate business sector.

Education: Bowling Green State University, Bowling Green, OH Master of Business Administration (Full-time), April 2024

• Total credits earned:44

• CGPA: 3.045

University of Dhaka, Dhaka, Bangladesh

Master of Commerce in Management, October 1997

University of Dhaka, Dhaka, Bangladesh

Bachelor of Commerce, September 1992

Work

Experience: Associate (Cake Decorator), Walmart

10392 Fremont Pike, Perrysburg, OH -43551

Phone:419-***-****

Mar 2021-Feb 2022, 20 Hours/Week

• Displayed focus on precision and detail, ensuring the quality of finished products met company standards.

• Delivered proactive customer service and fostered a customer focused culture within the store, leading to high levels of customer satisfaction.

• Collaborated with team members to enhance and maintain service quality.

• Assisted customers in selecting and customizing orders for special occasions, providing excellent customer service.

• Managed the inventory of decorating supplies, placing timely orders to maintain adequate stock levels.

• Worked efficiently in a fast-paced environment, meeting daily production needs and fulfilling special orders.

• Monitored customer’s information, analyzed and classified issues, escalated them to concern with recommendation for immediate winning resolution in a timely manner, complying with company policies.

• Maintained close communication with cross-functional units for effective and smooth flow of integrated marketing communications, contributing to a 2.43% profit increase. Page 2 of 2

Courses

Learned: MBA: Statistics for managerial decisions, Behavior of the firm in a global environment, Financial accounting and analysis, Quantitative analysis for managers, Managerial accounting, Challenges and Responses of the global firm, Topics in leadership and management, Business ethics, law and communication, Leading for organizational success, Strategy design and implementation, Information technology for managers, Supply chain management, Marketing management and strategy, Organizational communication, Financial management in a global environment.

Master’s: Management Fundamentals, Personnel management, Business statistics, Industrial Organization, Microeconomics, Organizational behavior, Financial management, Industrial relations, Production management, Marketing management, Management policy, Management information system, Advanced financial management, Operation Research, Advanced personnel management and industrial relations, Business research, Project management. Bachelor’s: Principles and practices of accounting, Advanced accounting and cost accounting, Auditing and income tax, Elementary marketing, Home trade and foreign trade, Marketing promotion, Business organization, Business management, Business law, Business communication and secretarial practice.

Skills:

• Customer service & management

• Business communication

• Problem solving

• Technical and Interpersonal skills

• Team collaboration

• Business development

• Journal entries, General Ledgers, Balance sheet and financial report

• MS Word

• MS Excel

• PowerPoint

• Outlook

• Teams

• Minitab

Work

Authorization: US Citizen

Signature:

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