Customer Service Key Holder
Resume:
Stacey Blue
Huntington, WV *****
************@*****.***
Work Experience
Sales Lead/Key Holder
Dollar General-Huntington, WV
February 2024 to September 2024
• Managed a team of XX sales associates, providing guidance and support to ensure exceptional customer service
• Served as the key holder, responsible for opening and closing the store, handling cash deposits, and ensuring security protocols were followed
• Achieved XX% increase in sales by implementing effective upselling techniques and product knowledge training for the sales team
• Developed and maintained strong relationships with customers, resulting in a high rate of repeat business
• Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
• Trained new hires on company policies, procedures, and product knowledge to ensure consistent service standards across the team
• Implemented inventory management strategies that reduced stock discrepancies by XX%
• Collaborated with cross-functional teams to execute promotional events and drive foot traffic into the store
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
• Conducted regular performance evaluations for sales associates, identifying areas for improvement and providing constructive feedback
• Maintained accurate records of daily transactions including cash register reconciliation and inventory counts
• Contributed to achieving monthly sales targets through proactive selling techniques and effective product demonstrations
Education
High School Education
Diploma - Huntington, WV
August 1994 to August 1997
Skills
• Assistant Manager Experience
• Product Demos
• POS
• Team Management
• Marketing
• Store Management Experience
• Merchandising
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