Accounts Receivable Customer Service

Marisa Mancini

203-***-**** ***********@*****.***

SOFTWARE USED:

Dynamics 365

Oracle NetSuite

QuickBooks On-line

Salesforce

Great Plains

SAP

NORKOM

Teams/Zoom/Slack

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SKILLS:

Strong negotiation skills

Excellent Communication Skills

Data Analysis

Calendar Coordination

Time management abilities

Financial software

QuickBooks

Account audits

Proficient in Skip Tracing

Microsoft Excel (Advanced)

Database Maintenance

Customer Service

Problem-solving abilities

Reliability

Debt collection

Account resolution

Knowledge of FDCPA laws

Financial Modeling

Office Management

Cash Application

Collection strategies

Organization skills

Updating spreadsheets

Financial analysis

PROFESSIONAL EXPERIENCE:

Randstad US (Contractor - Trackforce Valiant - remote) 2024 – 2025 Accounts Receivable Specialist

Process payments in NetSuite, handled customer discrepancies and resolved billing account issues.

Reviewed over 600 client billing accounts, focusing on security payment updates, upgrades, and technical escalations alongside financial records.

Researching contracts and critical information regarding customer in Salesforce as needed.

Meet monthly quotas and continue to exceed those goals by 25+%.

Assist in special projects with Silvertrac accounts and use of Salesforce as needed to verify subscriptions.

Research accounts receivable deductions for accuracy and adherence to customer agreements.

Respond to internal and external client inquiries via AR inbox, email, and phone calls.

Review and process daily client invoices and process monthly client statements. Keter Environmental Services, Inc. Stamford, CT (remote) 2022 – 2024 Collections Specialist

Utilized proactive communication strategies to effectively negotiate payment terms with delinquent customers, resulting in a 20% increase in collection rates.

Conducted thorough research and analysis in NetSuite of customer accounts to identify potential payment discrepancies and resolve issues in a timely manner.

Implemented innovative collection strategies, including offering payment plans and incentives, to improve customer satisfaction and retention.

Collaborated with cross-functional teams to streamline collection processes and reduce outstanding balances by 15% within six months.

Objectwin Technology Inc. (Contractor - Waste Management & Recycling Services - remote) 2020 – 2022 Credit and Collections Analyst

Conducted financial analysis on company performance, identifying key trends and areas for improvement to drive strategic decision-making.

Prepared detailed financial models and forecasts to support budgeting and long-term planning initiatives.

Collaborated with cross-functional teams to streamline financial reporting processes and improve data accuracy.

Presented findings and recommendations to Senior Management, effectively communicating complex financial information in a clear and concise manner.

Conducted thorough credit analysis of new and existing customers to determine credit worthiness and establish appropriate credit limits.

Implemented collection strategies to reduce delinquency rates and minimize bad debt losses.

Negotiated payment plans with customers in financial distress to facilitate timely repayment of outstanding balances.

Marisa Mancini

Page 2

Aerotek Staffing (Contractor – BranchServ - remote) 2020 – 2020 Accounts Receivable Billing Specialist

Managed accounts receivable process for over 200 clients, resulting in a 15% decrease in delinquent payments.

Utilized QuickBooks to accurately process and record invoices, resulting in a 20% improvement in billing accuracy.

Collaborated with Sales Team to resolve billing discrepancies and ensure timely collection of outstanding invoices.

Implemented new billing procedures that streamlined the accounts receivable process, leading to a 25% reduction in billing errors.

Acro Service Corp. (Contractor – BlueCrest Inc. – hybrid role Danbury, CT 2019 – 2020 Customer Service Representative/PT Collector/Service Contract Billing Analyst

Researched back-order parts issues and placing parts orders (US and Canada) on Dynamic 365.

Making collections calls and setting up payment arrangements as needed.

Resolved customer billing issues, directly with clients by analyzing existing contract agreements.

Worked closely with collectors and AR team, vetting customer invoices and sending them to be credited or rebilled.

Set up new service contract account billing (i.e. annual, quarterly, or monthly invoices).

Organized and maintained a large account portfolio through Microsoft Excel to improve operational efficiency.

Managed case management system for service contracts team; created, assigned, and researched cases respective to asset adds, moves, agreement questions, billing issues, etc.

Added new assets to the respective service account for all new equipment installations; secured accurate install dates from the service team, created maintenance agreement billing setups for new installs sold with maintenance.

Global Logistics Services (Contractor – General Motors) Danbury, CT 2017 – 2019 Administrative Coordinator

Managed schedules and appointments for executives, resulting in improved efficiency and timely completion of tasks.

Coordinated logistics for team meetings and events, including booking venues, arranging catering, and preparing meeting materials.

Conducted and maintained the office supplies inventory and procurement, optimizing supply levels and reducing waste.

Attention to detail in creating and maintaining departmental budgets, tracking expenses, and identifying cost- saving opportunities.

RB International Finance (USA) LLC Danbury, Connecticut 2002 – 2017 Commercial & Administrative Assistant (9/13 – 9/17) Financial Administrator (11/02 – 9/13)

Provided executive, administrative, and organizational support for Facility, Asset Base Finance, Houston Energy and Corporate Structure Finance Departments which consisted of three First Vice Presidents, Vice Presidents and their staff.

Processed KYC – (NORKOM i.e. customer identification process) requests, and onboarding of customers.

Analyzed customers financial statements and providing financial highlights table using COALA program. EDUCATION:

Sacred Heart University - Fairfield, CT

Certificate in Finance and minor in Business Administration Norwalk Community College – Norwalk, CT

A.S. in Business Administration (Dean’s List)

Contact this candidate