Customer Service Representative
Resume:
Amanda Straub
Lansing, MI *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
TWO MEN AND A TRUCK®-Lansing, MI
June 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Achieved XX% increase in customer satisfaction ratings through proactive problem-solving and personalized service delivery
Amazon Associate
Amazon Warehouse-Lansing, MI
June 2023 to April 2024
Package loading and unloading, I work with our robots to correctly get packages on our trucks. Leasing Agent
DTN Management-Lansing, MI
May 2023 to June 2023
Answer calls do follow up call on perspective renters.answer email.Make up leases, do move in and move out.And tours of apartments.
Assistant Manager
JIS LLC -Bowhouse cannabis grow-Lansing, MI
December 2022 to February 2023
1. Managed a group of team members
Iam trained in transport of incoming and going cannabis products.
• Maintained all operations within the Processing department
• Upheld a high standard of customer service
• Pursued sales leads to advance Of our wide range of cannabis growth.
• I was currently training in Metric and Compliance rule regulations.
• Have transport experience (with incoming and outgoing cannabis products)
• floor leader
• Oversaw day to day Processing operations
• Coordinated, arranged and led sales Calls and meeting for Director of operations
• Enforced company policies and procedures
• Cold calls to dispensary
• Put our cannabis products in the Lansing market.
• Travel to multiple dispensaries around the state to meet with buying Manager's to put our cannabis products in there dispensaries.
Asst. Supervisor of Processing
Lake Life Farms-Lansing, MI
September 2022 to December 2022
Over see pre rolling, packaging asset in harvesting, bucking and trimming.currently learning metric and compliance.
Trimmer
Trim Force LLC-Michigan
December 2021 to March 2022
Contracted trimmer
Reliable and enjoy the cannabis industry.
Housekeeping
Heritage place-Saint Johns, MI
August 2021 to March 2022
Do my job to the best of my ability. love to clean very detailed in cleaning.And enjoy the different people.
• Worked as housekeeper in a home, an apartment building, an office, a condominium building and vacation rentals
• Removed trash
• Helped with laundry
• Kept items properly stocked
• Sanitized (area or item rooms bathrooms counters equipment)
• Cleaned windows
• Trained new hires
Milker/Farm Hand
Rich Ro Dairy Farms-Fowler, MI
September 2018 to December 2020
Was the head milker,trained new hires, answered to the boss on all nightly happenings.Clean industrial milk barn.Drove skid steer,pushed feed.Managed 11 people on my shift. Seed Propagator
Andy T's farm market-Saint Johns, MI
March 2016 to September 2019
Was in charge of all veggies being started from seed to field.Plant all seedlings in field by hand.Cared for all field crops and then harvested crop for stores all over Michigan. Leasing Agent
Sandstone MGMT-Perry, MI
October 2012 to December 2016
Handled all of our move in move out.
Computer software use was QuickBooks
Accounts receivable and Accounts payable
7 day notices and 30 day notice
Court eviction with lawyer and without lawyer
Understand rule and regulations for LARA
Understand rules and regulations for landlord and tenant. Skills
• Trimmer for cannabis (5 years)
• Basic math
• Direct sales (5 years)
• Retail math
• Inside sales
• Leadership
• Office Management
• Logistics
• Freight
• Customer service
• Section 8
• CRM software
• Analysis skills
• Front desk
• Human resources
• Laundry
• Crisis management
• Addiction counseling
• Grocery store
• QuickBooks
• QuickBooks
• Kitchen Experience
• Interviewing
• Cleaning
• Salesforce (1 year)
• Marketing (1 year)
• Cash register
• Property Leasing
• Property management (5 years)
• POS
• Management
• Farming
• Mobile devices
• Time management
• Housekeeping management
• DocuSign
• Public relations
• Phone etiquette
• Manufacturing
• Behavioral health
• Computer networking
• Microsoft Access
• Sales
• Cold calling
• English
• Negotiation
• Interviewing
• Assistant Manager Experience
• Customer service (5 years)
• Filing
• Hospitality (5 years)
• Product demos
• Microsoft Office
• Restaurant experience
• Google Docs
• Team management
• Supervising experience
• Cooking
• Bookkeeping
• Social work
• Negotiation
• Retail sales
• High availability
• Marketing
• Computer skills
• Organizational skills
• Yardi
• Residential Cleaning
• Fair Housing regulations
• Typing
• Property management
• ERP systems
• Typing
• Search engines
• Front Desk
• Time Management
• Inventory Control
• Load & unload
• Procurement
• Sales management
• Bookkeeping
• Office experience
• Hotel experience
• Windows
• Communication skills
• Office management
• Administrative experience
• Accounts Payable
• Account management
• Administrative Experience
Certifications and Licenses
Food Handler Certification
TIPS
Driver's License
ServSafe
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