Project Manager Senior
Resume:
Resume of Philip Kappaz
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November 2018 – February 2025
Neiman Marcus, Irving, TX
Title: Sr Agile Project Manager
Managed Neiman Marcus Online Presence support, and Agile Process Improvements: Managed the technical migration to a new Content Management System for NMG’s sales online and web platforms, a project that culminated in the team being awarded the prestigious "Best Of" Neiman Marcus accolade for the year. Directed the ongoing programming support and maintenance of Neiman Marcus and Bergdorf Goodman online websites and mobile apps, supporting online sales, promotions, and customer experiences. Mentored a team of 8 Agile Scrum Masters, serving as a Subject Matter Expert (SME) in Jira and Agile practices and fostering a culture of continuous improvement.
Championed Agile methodologies within the Cloud Center of Excellence (CCOE) and the Integration Competency Center (ICC), supporting all AWS initiatives and driving the work to streamline the integration of NMG subsystems. Managed the enterprise-wide implementation of a Customer Data Platform for Neiman Marcus' marketing division, contributing to a larger company-wide initiative to upgrade the technology base. September 2016 – November 2018
Sparkhound, Irving, TX
Title: Senior Consultant
Microsoft Cloud Migration Project Management:
Directed multiple successful Microsoft Cloud (O365/Azure) migration projects for diverse clients in the DFW area, encompassing on-premises and hosted Exchange migrations to O365, and application migrations to Azure. January 2016 - September 2016
Imagine Solutions, Dallas, TX
Title: Senior Project Manager
ECM Project Management & Process Improvement:
Managed multiple ECM projects for diverse banking and financial clients across the US, maintaining detailed budgets, schedules, resources, plans, and forecasting. Collaborated in the establishment of new PM processes aligned with PMI and standard Agile practices, enhancing project efficiency and improving team collaboration. Designed, created and implemented a dashboard tool for management and executive review of key project information, increasing visibility and transparency of project status across the enterprise and improving the reliability and accuracy of project reporting.
August 2013 - November 2015: Parkland Center for Clinical Excellence, Dallas, TX Title: Senior Project Manager
Pediatric Asthma Program Management and Process Improvement: Program Manager for the Pediatric Asthma program, where the patients input asthma scores on their mobile devices, and the application would leverage advanced analytics to provide actionable insights to patients and their physicians. Established a comprehensive Quality Management Program for the company, defining key quality measures, metrics, and audit processes to prepare PCCI products for potential FDA approval. August 2012 - July 2013: Insight Global FedEx Office, Dallas, TX Title: Senior Project Manager
FedEx Office Network Engagement & Project Management: Contributed as a key member of the Network Engagement Office team, managing critical projects and delivering timely status updates to the engagement office.
Streamlined executive reporting by leading requirements gathering activities and designing and developing a SharePoint/MS Access application that reduced the elapsed time to create the C-suite dashboard from days to minutes. Philip Kappaz Resume
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October 2010 - July 2012: MorphoTrak, Tacoma, WA
Title: Senior Solutions Engineer
Biometrics Program Management for North Carolina DMV: Served as On-site Program Manager for a large, complex biometrics-based identification program for the North Carolina Department of Motor Vehicles Driver's License project, ensuring successful program execution and meeting critical state requirements. Led and managed geographically dispersed teams (Tacoma WA, Paris France, Raleigh NC, Anaheim CA, Amsterdam NE, Bogota Colombia, Tampa FL) in the complex systems integration and implementation of the project.
February 2010 - October 2010: SARCOM / USI Lewis Center, OH Title: Delivery Services Engagement Manager
Service Delivery Management & Help Desk Management: Director of a service delivery organization of 25 remote support technicians and an 8-person help desk, providing comprehensive support to 80 locations across the US. Developed and implemented detailed metrics and performance reporting of help desk and support team activities, providing new and better visibility to the customer's senior executive team. Improved customer satisfaction feedback index by 30 percent within the first two months by introducing new processes to streamline help desk and support activities and increase call throughput. February 2006 - December 2009: Computer Sciences Corporation, Riyadh, Saudi Arabia Title: Senior Manager
Directory for Biometrics Program for the Ministry of Interior, Saudi Arabia: Successfully managed a team of over 50 IT professionals and six managers to deliver the implementation and integration of a 30-million-dollar biometrics identification program which included application software development and device installation at all border crossings, civil offices, and prison and jails for the Ministry of Interior. Leveraged MS Project to manage resources, develop detailed plans, track progress, and deliver monthly reports to the Ministry of Interior steering committee.
Managed offshore delivery teams (Toronto, Canada; Tokyo, Japan; and the United States), ensuring seamless collaboration and delivering high-quality results. Managed all logistics for the physical implementation of over 1700 workstations (equipped with PCs, iris cameras, fingerprint capture devices, and photo cameras) across 500+ locations in the Kingdom. Established and led the Service Delivery Organization by defining and documenting its charter, organizational structure, and standard practices, creating a clear framework for efficient operations. Wrote responses to RFPs for both the current client and subcontractors, increasing the likelihood of securing new business.
Philip Kappaz Resume
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June 2003 - February 2006: DTC Global Services, Dallas TX Title: Technical Services Director
Service delivery management for several Oracle E-Business suite customers around the US. Maintained systems for 2 years with zero unscheduled downtime.
April 2000 – June 2003: Tactica Consulting, Dallas TX Title: Project Manager
Managed several consulting and strategy project in the DFW area. September 1997 – April 2000: Greenbrier and Russell Consulting, Dallas TX Title: Senior Manager
Managed several consulting and strategy project in the DFW area. September 1996 – September 1997: Southwest Airlines, Dallas TX Title: Systems Engineer
Programmer on the passenger revenue Team
February 1985 – September 1996: Electronic Data Systems, Dallas TX Title: Systems Engineer II
Programmer and team lead for the Motors Insurance client Formal Education
• University of North Texas - Doctor of Musical Arts, Computer Music
• New Mexico State University - Master of Music, Computer Music
• University of North Texas - Bachelor of Music, Composition and Theory Certifications
• SAFe 6.5 Scrum Master Certification 416*****-**** Exp 10-24-25
• Six Sigma White/Yellow Belt/Green Belt – VMEDU Online courses
• MS SQL Server Administration Certification (1998) Military Service
• United States Naval Reserves E4 1990
o Honorable Discharge as E-5 1998, completing my commitment to the USNR o Stationed at the following locations – Naval Air Station, Grand Prairie TX, USEUCOM Stuttgart GE, USS Proteus Guam, USS McKee San Diego, US Embassy Grosvener Square London UK LinkedIn Profile
https://www.linkedin.com/in/philip-kappaz-595407/
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