Team Leader A Full-Time
Resume:
OBJECTIVE
Collections Team Lead with *+ years of experience in Debtors and creditors. Focused on finding ways to continually improve organization policies and procedures. Thorough and organized in managing multiple databases and computer systems with strong skills in accounting and billing. I have comprehensive knowledge of relevant FDCPA and FAIS legal requirement and highly skilled in negotiating and resolving conflict.
EXPERIENCE
April 2019- May 2019
CallForce LTD
Online English Tutor
Teach English online to Chinese.
Ensure they understand the basics of English.
September 2019- November 2019
One Debt Company
Debt Review Agent
Outbound Calling and cold calling to assist clients with debit review.
Sign them up and assist with outstanding debts
April 2021- September 2022
Truworths Head Offices
Collections Agent
Computer Literature- Vicidial, CRM, and Fresh desk
Outbound and Inbound Calling policy holders
Respond to members via email and telephonic- with regards to outstanding amounts, reinstatement, policy queries and all relevant information
Retain as much policies as possible by ensuring policies are up to date
Make payment arrangements suitable for members
Billing and reloading failed debit orders
Save cancellations, Customer Care and allocate leads to the team
September 2022- November 2024
GetSavvi Health Insurance
Retentions and Billings Agent
Computer Literature- Vicidial, CRM, and Fresh desk
Outbound and Inbound Calling policy holders
Respond to members via email and telephonic- with regards to outstanding amounts, reinstatement, policy queries and all relevant information
Retain as much policies as possible by ensuring policies are up to date
Make payment arrangements suitable for members
Billing and reloading failed debit orders
Save cancellations, Customer Care and allocate leads to the team.
December 2024- Present
GetSavvi Health Insurance
Collections and Retentions Team Leader
Enhanced customer satisfaction by training team members in effective communication and negotiation techniques.
Coordinated cross-departmental collaboration, fostering stronger relationships between the collections team and other business units.
Optimized resources allocation based on individual collector's strengths and abilities, maximizing their contributions to the team's overall performance.
Assign Leads to other agents and ensure the work is done accurately and on time.
EDUCATION
January 2008- December 2010
Lutuka Senior Secondary School.
Grade 12
Walter Sisulu University
>Bachelors in Administration (Political Sciences)
REFERENCES
Miss Revona Naidoo (Supervisor)
Truworths Head Offices, Cape Town
Mr Chad Botha (Team Leader)
GetSavvi Health Insurance, Cape Town
Mr Kevin Davids (Manager)
GetSavvi Health Insurance, Cape Town
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