Customer Service Front Office
Resume:
JANINE KURR
Largo, FL *****
**************@*****.***
Professional Summary
I am an enthusiastic, Self Motivated, reliable, responsible and hardworking person. I am mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom- line profitability. Organized and systematic with natural relationship-building and leadership talents. Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences. Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking- making techniques. Offering many years of experience in providing patrons with superior service.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer- focused environment. Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth. Willing to relocate: Anywhere
Work Experience
Bartender
AJ's Dockside-Clearwater, FL
October 2024 to Present
Greeted guests with friendliness and professionalism. Worked in close collaboration with team members to ensure customers received high-quality service. Maintained safety and sanitation standards with firm enforcement amongst bar staff. Measured and mixed house ingredients to prepare both custom and menu drink orders. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Greeted customers and provided excellent customer service. Carefully inspected identification of customers to verify age requirements for purchase of alcohol. Monitored bar inventory and promptly restocked low items before depletion. Neatly sliced and pitted fruit for garnishing drinks. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Cleaned up spills and broken glassware and safely disposed of sharp pieces. Provided drink suggestions to customers based on their preferences. Processed payments accurately and efficiently with POS system. Stocked ice bins and coolers as needed throughout shift. Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Developed good working relationships with fellow employees through effective communication. Business Manager
May 2019 to Present
Business Owner
Pristine Janine Home Cleaning Services-Largo, FL
May 2017 to January 2025
Delivery Driver Mail Carrier
USPS-Elk River, MN
February 2019 to May 2020
Clerical work/Admin Assistant Clerical Assistant/Admin Assistant Ruan Transportation-Rogers, AR
September 2017 to June 2019
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Utilized office equipment such as printers, copiers, and fax machines efficiently. Operated photocopiers and scanners, facsimile machines and personal computers. Answered phone calls and directed them to the appropriate personnel. Ordered office supplies to maintain adequate inventory levels. Bartender
Reggae Rise up-Saint Petersburg, FL
Customer Service
Engaging
Education
IB Diploma in Child Development
Anoka-Ramsey Community College - Columbia Heights, MN July 1999 to August 2001
High school or equivalent
Columbia Heights High School - Columbia Heights, MN June 1999 to June 1999
Skills
• Outlook Administrative Experience
• Customer Service Curriculum development
• Childcare Hospitality and accommodation
• Quickbooks Retail sales
• Clerical Experience Highly reliable
• Scheduling Microsoft Office
• Time Management Medical office experience
• Sales Mixology
• Receptionist Babysitting
• Data Entry Early Childhood Education
• Business Development Infant Care
• Microsoft Excel Experience with children
• MS Office Caregiving
• Toddler Care Excellent judgment
• Organizational Skills Recruiting and hiring
• Microsoft Word Personal assistant experience
• Residential Cleaning Safe service compliance
• Detailing Health codes compliance
• Excel Computer skills
• Filing Staff management
• Cash Handling Inside sales
• Management Bar restocking
Languages
• English - Expert
Awards
Volleyball coach
September 2019
Certifications and Licenses
Driver's License
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