Technical Support It Administrator

UMAIR JAVED

Contact Number = ******** ******@*****.***

Personal Information

Valid Kuwait Driving License

Transferable residence: 18 visa

Dubai visit visa

Saudi visit visa

Position: IT Administrator

Date of birth: 20-01-1990

Years of experience: 10 Years

KOC Approved

KPC Approved

KIPIC Approved

Education&Certificates

IT Administrator at Palace of Justice having 10 years of experience in Servers, Active Directory, Office365, storages, technical support, CCTV, helpdesk certified as Azure Administrator, MCSE, MCP, ITIL, CCNA

EDUCATION

Masters of Science in Information and Communication Technology

2012-2014: University of Management and Technology, Lahore

Bachelors of Business Administration / Information Systems

2008-2012: University of Management and Technology, Lahore

Pre- Engineering

2006-2008: Rumaithiya School/College Kuwait

Matric : Science

2004-2006: Rumaithiya School/College Kuwait

CERTIFICATIONS

Azure Administrator

MCSE

CCNA

MCSA

MCP

ITIL

Experience

Pace – Palace of Justice (September 2018 - Present)

IT Administrator / Support:

Administering for HP Webjet Admin Server, Office 365

Managing Active Directory, creating users, policies, Users & Groups

Administering AD manager plus

Taking backups on Servers, storages for recovery

Creating and checking Symantec Backup for recovery points and Antivirus

Configuring raid, storages on servers (Aberdeen, Netapp, synology)

Managing Nodes on servers

Configure Cinet, MIS support for user PCs

Hands on Fortinet firewall (FortiGate 100EF)

Managing shared folders and file servers

Monitoring Networks of different sites of PACE

Setting user accounts and access

Providing access users on shared printers

Managing inventory, purchasing equipment & and records assets

Installing, configuring, and deploying new PCs

Monitor data growth on network and checking status of server backups

Configuring cctv Milestone app with storages and servers

Allocating storage capacities on storage servers

Troubleshooting LAN

Diyar United Company (June 2016 – August 2018)

IT Field Engineer in Kuwait Petroleum Corporation \ outsourcing Project:

Active directory, for Kipic users

Installing and configuring computer systems, network printers

Creating Image for PCs and installing them

Assist the users on desktops and network problems on 2nd level.

Follow up the incidents to be be solved according to the service level

Experience on BMC remedy and IT service management tool

Troubleshooting LAN

Keeping inventory up to date in Remedy System

Manage and follow up IT assets requests

Imaging windows with Microsoft deployment tool kit

Fixing issues remotely for Kpc users.

Supporting processes such as Change Management, Incident Management

Execution of policies in AD

Software and hardware Support for all the software installed in client’s PC’s

Installing all related hardware & software’s according to KPC service levels

Experience

Worked as an IT Officer at Security Systems, Kuwait (February 2014 - June 2016)

Configuration and support for CCTV cameras, i.e : IP and wifi

S2 security system, door locks, privileges

UCview system for TV (digital signage)

Axis Tv for meeting minders

Implement and installed ticket printing system.

NVR support and troubleshoot.

Configuration of Security alarm systems i.e Ajax security

Software installation and application support for remote view

Worked on Cloud software for POS systems

Purchasing of IT Equipment and software in line within budget

Documents settings and prepares proper guidelines for further changes or repairs

Installed and support for POS Systems, Network Printers, thermal printers for different restaurants in kuwait

Installation of Windows, 7/8/8.1, support of operating systems. Supporting:

Office 365,2003, 2007, 2013,

Providing support in computer hardware and software on 1stlevel

Skills

Windows Servers 2012 R2

Active Directory

Storages (Aberdeen, Netapp)

Microsoft Office365

POS Systems Installations

CCTV (NVR,DVR)

Operating Systems / Support” Windows 7,8,10,11

Producing Documentation and Reports

Good Communication skills (Written and Verbal)

Languages

English: Very Fluent in Writing, Listening & Conversations

Arabic: Fair in Speaking, Writing, Reading

Urdu: Fluent in read, write and speak

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