Customer Service Representative
Resume:
Johnny Perry
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Mesquite, TX 75149
**********@*******.***
EXPERIENCE
On Point Barber Mesquite, TX — Owner/Operator
JAN 2010 - PRESENT
Developed and implemented a strategic business plan, formulated budgets, and analyzed market trends to optimize profitability and identify growth opportunities.
Cultivated a loyal clientele by delivering exceptional customer service and exceptional hair care expertise (cutting, styling, coloring, treatments).
Ensured a hygienic and safe environment for clients and staff by implementing and enforcing rigorous cleaning and sanitation procedures.
Championed cost-saving measures across departments while maintaining the highest quality standards.
Dallas Cowboys Arlington, TX — Concierge
SEP 2009 - JAN 2010
Liaised between clients and team personnel by facilitating meet-and-greets with players, coaches, and team legends.
Provided exceptional customer service, ensuring all requests were handled promptly and professionally. Resolved issues and concerns discreetly and efficiently.
Built rapport with clients, sponsors, and team personnel to foster long-term partnerships and secure repeat business.
Possessed in-depth knowledge of the Dallas Cowboys organization, players, and upcoming events to provide clients with the most relevant and up-to-date information.
Tom Thumb Service Station Mesquite, TX — Shift Supervisor
FEB 2009 - SEP 2009
Developed and managed staff schedules to ensure adequate coverage across all shifts, maximizing efficiency and minimizing downtime.
Enforced all safety and sanitation regulations throughout shifts, ensuring a clean and secure work environment.
Conducted weekly inventory audits of supplies, equipment, and food items, minimizing stockouts and optimizing ordering practices.
Developed and implemented strategies to improve operational efficiency and customer service levels, leading to (quantify results if possible).
Coordinated effectively with other departments to ensure seamless workflow between shifts, optimizing overall performance.
Express Employment Profession Mesquite, TX — Various Temp Roles
MAY 2004 - DEC 2006
Identified and corrected data entry errors to prevent duplication across systems.
Compiled and prepared orders and notices within tight deadlines to meet departmental-specific needs.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Contacted insurance providers to verify insurance information and obtain billing authorization.
EDUCATION
Boise State University Boise, ID — Some College
Concentration: Business Administration and Management
Texas Barber College Dallas, TX — Completed
Achievement: Licensed Barber
WEBSITE
http://www.linkedin.com/in/johnny-perry-555581a6/
SKILLS
Communication
Customer Service
Problem Solving
Analysis
Time Management
Operational Oversight
Personnel Management
Data Entry
Complaint Resolution
Product Knowledge
Consultative Sales
Client Relations
Product Sales/Promo
Tech Support
Word Processing
Clerical Expertise
Filing/Archiving
Bookkeeping
Medical Billing
LANGUAGES
English Native Speaker
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