Customer Service Sales Representative
Resume:
Contact
Phone
Address
DANIELLE RICHARDS CAMPBELL
PROFESSIONAL EXPERIENCE
PROFESSIONAL OBJECTIVE
*****************@*****.***
Montpelier District
Montpelier P.O.
St. James
Jamaica
Organized professional with solid communication skills and pays close attention to detail, looking for an available position where I can have positive interactions with customers and enhance my skills. Eager and motivated to apply experience and expertise in a new environment. Motivated and ready to deliver excellence and the highest level of productivity. Language
English
References
Roy Green
Minister of Religion
Pasta Roux Restaurant 09/2023 - Present
Manager Chef Customer Service/Sales Representative Hard and Soft Skills
Exceptional Communication and
Interpersonal Skills
Customer Service and Relations
Time Management and Efficiency
Keen Attention to Details
Teamwork and Prioritization Skills
Flexibility and Multitasking Skills
Empathy and Patience
Problem-Solving and Conflict
Resolution
Administrative and Office Operations
Recruiting and Documentation Skills
Sales Techniques and Negotiations
Planning and Coordination
Food and Beverage Operations
Culinary and Serving Skills
CRM Software Proficiency
HR Policy Development Skills
Customer Service Representative
Teleperformance 06/2020 - 05/2023
Supervised landscaping crews and ensured timely completion of projects according to specifications and budget.
Scheduled work assignments, allocated resources, and provided direction to team members to maximize efficiency and productivity. Managed office operations, including answering phones, responding to inquiries, and scheduling appointments.
Handled incoming and outgoing correspondence, including mail, emails, and routed to appropriate staff members.
Manage all aspects of the business, including staff supervision, menu planning, rentals, event coordination, and customer service/sales. Oversee kitchen operations, including food preparation, cooking, and presentation, ensuring exceptional culinary experiences for clients. Develop and implement sales strategies to drive revenue growth, including client outreach, promotional campaigns, and upselling opportunities. Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring satisfaction throughout. Landscaping Supervisor Office Administrator
Responded to customer inquiries in a professional manner, providing accurate information and resolving issues to ensure customer satisfaction. Demonstrated empathy and active listening skills, understanding customer needs and addressing concerns effectively.
Assisted customers with product or service inquiries, order placement, tracking, and returns, ensuring a positive customer experience. Utilized CRM systems to log customer interactions, update customer information and track case resolution progress.
Ramble Botanical 03/2019 - 03/2020 6/202 4 - Pesent Knockalva Agricultural School 2013 - 2016
Anchovy High School 2008 - 2013
EDUCATION
Cornwall Garden Centre Ltd. Gardener
National Youth Service - Freeport Police Station Office Assistant Ministry of Agriculture - Montpelier Agriculture Research Station Farm Assistant OTHER WORK EXPERIENCE
Supervisory Management Diploma 2023
Associate Degree in Business Administrative Management - Pending 3 CSEC Subjects 2013
Agricultural Science
Home Economics Management
Electronic Document Preparation Management
QUALIFICATION
Customer Service/Sales Representative
Contax360 Solutions 10/2018 - 03/2019
Handled customers inquires, providing assistance, answering inquiries, and resolving issues in a courteous and professional manner.
Utilized effective sales techniques and product knowledge to upsell and cross-sell products and services, meeting or exceeding sales targets.
Built rapport with customers, identified their needs, and recommended appropriate solutions to meet their requirements.
Documented all customer interactions accurately and timely in CRM software, ensuring thorough record-keeping and follow-up as needed.
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