Property Management R D
Resume:
ALI . R . ABDULGHANI
CV
********.***@**********.***
Doha, Qatar
F a c i l i ty M anagement C e r t i f i c a t i o n A w a r d e d ( 2 0 1 7 ), F r a n k l i n U n i v e r s i t y / USA
Executive Manager, Director, Head of Operations For Facilities & Property Management.
With an organizations of repute.
Well qualified and a highly skilled professional holding +20 years of experience in managing Facilities & Property Management across top-notch organizations’ in Qatar & homeland. Highly focused on comprehensive knowledge and understanding of various sectors such as operations, real estates, technical services, asset & property management, strategic plan, development vision, financial, budged, cost control. Proficient in achieving organic contract growth, tender community, improving customer satisfaction, sustainable business and the delivery of services in line with the company expectation and maintaining a high profile and positive image for the core business. Capacity to report occupational safety and health, and operational environmental performance as per the company policy.
Excellence in mobilizing and supervising ongoing contract delivery by contractual and statutory requirements.
Establishing contract specific continuous improvement strategies which promote efficiency, energy reduction and best practices.
Demonstrated competency in evaluating, hiring and contracting vendors to handle the facility services of multiple wide capacities projects.
Managing Hard & Soft services (the integrated services). Main Area Of knowledge
Business Development :
Identify new business opportunities and generate leads.
Negotiate and close deals to achieve sales targets.
Provide exceptional customer service and support.
Develop and implement strategic plans to achieve business goals and objectives.
Manage and mentor a team of professionals, fostering a culture of excellence and collaboration.
Own and manage the overall business P&L, ensuring financial targets are met.
Ensure compliance with local regulations and industry standards.
Identify and pursue new business opportunities to drive growth.
Maintain strong relationships with clients, stakeholders, and partners.
Build and maintain strong relationships with key stakeholders.
Conduct market research to identify potential clients.
Develop and implement effective sales strategies.
Prepare and deliver persuasive sales presentations.
Prepare regular reports on performance and market feedback.
Address client queries and concerns promptly.
Leadership and Strategic Planning:
a) Develop and implement the overall strategic direction for facility management in alignment with the company's objectives.
b) Lead and inspire a team of department managers and staff to achieve operational excellence and deliver exceptional service . c) Collaborate with senior management to establish key performance indicators
(KPIs) and metrics for measuring the success of facility management operations. d) Stay abreast of industry trends, emerging technologies, and best practices to continuously improve processes and procedures’
e) Help develop and implement business strategies to achieve financial goals. f) Identify opportunities for business growth and expansion. g) Stay informed about industry trends and competitors. Operational Management:
a) Oversee and optimize daily operations.
b) Ensure compliance with local business and health and safety regulations. c) Stay updated on licensing requirements and coordinate renewals. d) Implement and maintain operational standards and procedures. e) Responsible for the performance of the general appearance, quality, employees, procurement and profitability.
Departmental Oversight:
a) Provide leadership and direction to four key departments: Security, Maintenance, Housekeeping, and Emergency Operations. Along with the other supported departments like HR,IT,PD,…etc.
b) Oversee the development and implementation of comprehensive maintenance programs to ensure the proper functioning of all building systems and equipment. c) Coordinate with the Security department to establish and maintain a safe and secure environment for tenants, visitors, and staff. d) Supervise housekeeping operations to uphold cleanliness standards and enhance the overall tenant experience.
e) Establish protocols and procedures for emergency response and business continuity planning, working closely with the Emergency Operations team. Financial Management:
a) Develop and manage the facility management budget, ensuring alignment with strategic objectives and operational needs.
b) Identify cost-saving opportunities and efficiency enhancements to optimize resource allocation.
c) Review and approve expenditures related to facility maintenance, security, housekeeping, and emergency operations.
Stakeholder Engagement:
a) Build and maintain strong relationships with internal stakeholders, including property managers, leasing teams, and asset management personnel,, partners, vendors, and key stakeholders.
b) Serve as the primary point of contact for external vendors, contractors, and service providers.
c) Collaborate with tenants to address their needs and concerns related to facility management services.
Compliance and Risk Management:
a) Ensure compliance with all relevant regulations, codes, and industry standards governing facility management.
b) Mitigate risks associated with facility operations through proactive identification and implementation of appropriate controls.
c) Conduct regular inspections and audits to assess compliance and identify areas for improvement.
d) Develop and implement a comprehensive facility management strategy aligned with organizational goals. Conduct regular assessments of current facilities and recommend improvements or upgrades.
Budgeting and Cost Control:
a) Develop and manage the facility management budget, ensuring prudent use of resources.
b) Monitor expenses, the OPEX & CAPEX, identify cost-saving opportunities, and implement strategies to optimize operational costs. Emergency Response and Business Continuity:
a) Develop and implement emergency response plans to handle unforeseen events. b) Ensure business continuity by implementing measures to minimize disruptions during emergencies.
Team Leadership Management:
a) Recruit, train, and manage staff.
b) Foster a positive work environment and team culture. c) Setting team KPIs.
d) Conduct performance reviews and address employee concerns. Customer Experience - Quality:
a) Ensure high-quality customer service and Service excellence. b) Monitor Quality and Ratings and implement action plans to create impact. c) Address customer feedback and implement improvements. Research & Markets Analyses & Sales & Leasing:
a) Marketing and Promotion In Collaboration with Marketing teams develop and execute marketing strategies to attract customers.
b) Monitor market trends and adjust strategies accordingly. c) Responsible for assigning sales & leasing staff to appropriate territories. d) Supervise a team of sales & leasing consultants. e) Oversee the processing and approval of client applications and lease documents. f) Monitor leads data and maintain a strong closing ratio g) Set and achieve sales goals each quarter and motivate the sales & leasing agents to follow all leads.
h) Conduct surveys of the property market to obtain information on competing sales and lease rates.
i) Develop and implement policies necessary for improving profitability and efficiency of the leasing department.
j) Prepare & submit required reports
k) Oversee the marketing and advertising of vacancies. l) Overseeing the hiring and on-the-job training of leasing recruits. Career Progression
Al Shareef Holding Group
Director Of Value Facilities Management Co. & Head of Operations 2023 up to day
Projects
Pearl Cluster of multi residential building :
a) ABRAJ BAY, Four Towers (A,B,C,D) with capacity of +3000 apartments’, multi Townhouses & Duplexes. b) VIVA BAHRIA (VB7) SHARQ TOWER with capacity of high raise building c) Luxury Private Palaces ( 3 huge palaces areas ) Lusail Cluster of three commercial buildings :
a) KATARA HOSPITALITY TOWER,
b) MOCI - Ministry of Commerce and Industry tower
c) Al Shareef Holding HQ
Lusail Cluster of two residential buildings :
a) AL JASSRA (Res15) TOWER
b) FOXHILL residential Buildings ( 4 Buildings ( 4 Floors each )). Mixed use FARM :
a) Multi Luxury Palaces.
b) Area of more than 200,000sqm, 4000 Palm trees, 3000 verity fruits’ trees, Fish farms, opened and covered agricultural area (vegetables production).
Roles
Manage and Oversee the overall provision of building, moving IN-OUT,facilities, 3rd Parties,AMCs, and related equipment maintenance, integrated services.
Monitoring build progress, project scheduling & reporting and ensuring project quality.
Ensuring permits and legal compliance are secured ahead of the project.
Contribute to strategic planning by evaluating and projecting future facility needs and proposing options to achieve them.
Oversee site and infrastructure performed by outside contractors; conducts regular site visits and spot checks, capital and operational (OPEX-CAPEX) budget reviews, variation analysis, and reports findings to mitigate risks.
Contributes to the procurement, Tendering, vendor selection, negotiation, Technical evaluations .
Develop business cases and plans for further approval related to improvements, upgrades, new facilities etc. Ensures that the initiated projects are managed and completed satisfactorily, by liaising with the required team of qualified experts like architects, planners, specialist consultants, ensuring that budget and agreed timelines are met, determine the variations .
Ensure compliance with current Health & Safety Regulations relevant to the standards of the industry. KEO International Consultants
VVVVIP LUSAIL PALACE OF EMIR OF QATAR
(His Highness Sheikh Tamim Bin Hamad Al Thani)
2022
Project Director
Project
Managing the project of the VVVVIP Luxury Lusail Palace of His Highness Sheikh Tamim Bin Hamad Al Thani. Roles
Managing, Directing and supervision the full of the Mega project of the VVVVIP location, Direct reporting to the Emir Private Office Affair.
Porto Holding Group
Porto Facilities Management Co.
2021
Executive Manager
Project
The whole portfolio of Multi mixed use of commercials and residential buildings, compounds,warehouses, labor camps.
Roles
Managing the whole company, Budgets, Strategies, operations in line with the Group’s expansion plans, setting business strategy, risk management & Raising the Gain profits, reducing the Costs, reporting, and Implementing best practices, procedures and standards in the industry, and to generate new businesses and projects.
Responsible for the entire operations of the Facilities Management Business of the company.
Proven experience in Business Development, Planning, budgeting, facility and maintenance, engineering, development and evaluation of strategic business goals and objectives.
Responsible for creating and implementing business development strategies and overseeing activities that ensure the contract delivers to acceptable standards.
Responsible for developing and establishing customer service and budgetary standards.
Manage & establish work plan and staffing for each project, and arrange for recruitment or assignment of personnel as per project requirement.
Develop, monitor and review annual and life-cycle re placement maintenance programs, establish policies and procedures and negotiate contracts. · Responsible for all staff and subcontractors.
Conduct regular company meetings to review on-going, trouble-shoot areas needing corrective action, issues related to employees, KPIs,Responsible to develop, evaluate and monitor the OPEX & CAPEX. . QAFAM
PHCC (Primary Health Care Corporation) of Hamad Medical Corporation 2020
Project Director
Project worth QR\ 89 Millions
Managing the project of 30 Primary Health Centers all around the state of Qatar (with 330 staff persons) as per the signed agreement between QAFAM & PHCC (Primary Health Care Corporation) of Hamad Medical Corporation, PHCC is dedicated to providing the people of Qatar with highest level of health care by operating and managing different Health Centers across the state of Qatar. Roles
Managing an all operations & related maintenance activities and conducts meetings with the Ministry of Public Health to get the satisfactions as per the signed agreement.
Providing high & special standards of facilities operation, the related services as per the circumstances of Covid-19.Requirements of the PHCC buildings.
Power International Holding
Elegancia Facility management co.
2019
Project Director
Project worth QR\ 250 Millions
Managing the project of 76 schools buildings all around the state of Qatar(with 800 staff persons) as per the signed agreement between Elegancia & MOEHE ( The ministry of Education and Higher Education ) by providing high standards of operation and maintenance activities as per the ministry standards ( hard & soft ). Roles
Managing all operations & related maintenance activities and conducts meetings with the ministry of Education and Higher Education and their consultant (Mace Macro) . QATAR NAVIGATION- MILAHA
2010 – 2019
Senior Operations and Facilities Manager, Property Management, projects Projects worth QR\ 2.5 Billions
Two high story towers, QNT (52 floors), Al Jazeera Tower (36 floors).
Two complexes (Milaha properties (200 building), Navigation properties (36 building).
Commercial building (20 buildings).
Milaha Headquarter offices, 19 large departments.
Milaha Cornish building which occupied by Hassad Food company.
Milaha Logistic city in the Industrial area
Milaha old airport residential (35 villas) and commercial complex ( Porsche Car showroom OLD).
Milaha labors camps.
Roles
Managing maintenance activities teams and conducts meetings with the related association.
Managing & analyze the properties needs by carrying out inspections and liaising with both customers and clients.
Collecting references for potential customers and controlling procurement and expenditure costs.
Ensures the site operations comply with established Company policies and procedures along with the health and safety high standards.
Appointing contractors, subsequently monitoring their work stages, making sure that they deliver stipulated tasks efficiently.
Ensuring that properties & assets are properly maintained, and services are delivered to agreed timescales and KPI's.
Have in place maintenance, inspection and manage for all of the fire safety equipment and systems, keeping records and certificates of compliance.
Handled maintenance, testing and inspection schedules which are required to ensure that the facility is operating safely and efficiently to maximize the life of equipment and reduce the risk of failure.
Define tasks that can be managed in-house, finding vendors to outsource the other activities.
Determines contract specific priorities and makes decisions Leadership of allocated Facility
Management Contracts and the associated services; ensuring excellent, consistent and compliant (timely) service is achieved.
Maintaining the asset register, inventory register and hold accountability for floating inquiries.
receiving quotations, approving orders and receiving essential goods to manage the smooth running of the facility.
Organize the frequent changes. This process is referred to as churn rate, expressed as the percentage of the equipment’s, machines moved during a year. These moves are usually planned by the facilities management department.
Equinox Group
2007 – 2008
Facility Manager
Project
The North Gate project, QATAR
Roles
Established contract specific training plans to ensure contract personnel are trained by the business & service competency.
Interviewed and supported the recruiting by contract requirements, leading the development and retention of staff.
Delivered Facilities Management Contracts safely, profitably and by and contract’s statutory requirements.
Evaluated the existing performance and established whether contractual obligations are being met.
Coordinated Internal audit activities including compliance audit within their region and follow up of corrective actions within designated sites.
Ensuring that policies and procedures are up-to-date. P r evious Experience
2005 – 2007 Buhmaid Trading & Constructions Co, Qatar Project Engineer
1996 – 2005 Private Projects, Iraq Engineer
Academia
Bachelor's in Electrical Engineering / Power Machine & Controls, University of Mosul, 1994
Member of Iraqi engineering board with many promotional degrees.
Certification of Chicago center for facility management.
Certification of Facility management from Franklin University U.S.A Additional Details
Nationality: Iraqi
Languages: English & Arabic
VISA: Qatar Resident VISA
References Available on Request
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